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Kerry of Florence

Florence, KY

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rated
1,900 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,900 reviews

February 03, 2022

They went out of their way to find me the car I was looking for! More

by CJTOMS51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylor York
Feb 04, 2022 -

Kerry of Florence responded

Thank You for this great review.

February 02, 2022

I was very happy with thoroughness of the diagnostic testing and the follow up call to let me know what they did and how to deal with any issues if they should happen again in the future. More

by Elena.wellmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Feb 03, 2022 -

Kerry of Florence responded

Thank You for sharing this positive review.

February 02, 2022

Brent adams was very nice , personable and respectful to our needs he made sure my daughter got the car she wanted. We would definitely buy from him again .He was funny also which made purchasing fun for my More

by FISHERCNNTHIA578
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Adams
Feb 03, 2022 -

Kerry of Florence responded

Thank You for this great review and kind comments about Brent. We hope you are enjoying your new ride.

February 02, 2022

Visit for factory recall. I was told 45 mins it took about an hour and a half. Service rendered acceptable. More

by TJSPILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Feb 03, 2022 -

Kerry of Florence responded

Thank You for your feedback, as we are always looking for ways to improve.

February 01, 2022

Wait time was as approximated . Good job.Inspection Wait time was as approximated . Good job. Inspection report was thorough. Battery condition was helpful More

by DMUMMERTZ1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lange
Feb 03, 2022 -

Kerry of Florence responded

Thank You for this great review.

February 01, 2022

Great service! Good Customer Care and attention to detail. Friendly, helpful and quick. Updated me on the status of the vechicle. More

by ATRACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Vossmeyer, Jason Lange, Alisha Hagedorn, Katie Machuta, Sam Hall, Shelby Reed
Feb 03, 2022 -

Kerry of Florence responded

Thank You for this great review!

February 01, 2022

Extremely disappointed a design issue with thr navigation system causing the navigation / radio / entertainment system to continuously reset was not covered by Mazda, our extended warranty and/or Kerry. Very More

by RONSCHMITTJR
Recommend Dealer
No
Employees Worked With
Jason Lange
Feb 07, 2022 -

Kerry of Florence responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Steve a call at 859-371-8191 so we can work towards a solution. Thank you and have a great day.

Feb 10, 2022 -

RONSCHMITTJR responded

I called the dealership and was connected to the service manager's voice mail on Tuesday the 8th and left a message. I have not received a call back to this point.

February 01, 2022

Eric the Service Advisor would answer my emails quickly even when he was off duty. More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Feb 07, 2022 -

Kerry of Florence responded

Hi, thank you so much for the positive review!

February 01, 2022

Kerry Hyundai gave us adequate communication and updates on our car, quality service and great results! More

by falconlight08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Feb 03, 2022 -

Kerry of Florence responded

Thank You for your feedback.

February 01, 2022

Always a positive experience when bring the car in gor service. Helpful and quick service. More

by Raymo82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Feb 01, 2022 -

Kerry of Florence responded

Thank You for this great review!

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