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Kerry of Florence

Florence, KY

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rated
1,900 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,900 reviews

January 31, 2022

They are always very helpful and friendly, easy to work with and service is always fast and efficient More

by Stefraab81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Jan 31, 2022 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review!

January 31, 2022

Stacie was a very good sales rep very nice knew his business very well. Katy I believe her name that I dealt with in the service area was very pleasant very helpful. And then Tracy my shuttle driver it More

by WESDORPPT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Walton
Jan 31, 2022 -

Kerry of Florence responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new Nissan!!

January 31, 2022

Always helpful. The space is always nice and clean. The staff are knowledgeable, both sales and service. More

by megan92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Carrara
Jan 31, 2022 -

Kerry of Florence responded

Hello, We're glad to hear you found our staff was so knowledgeable and helpful! We're looking forward to your next visit with us!

January 31, 2022

Helpful and caring people doing everything they can for you. Glad I’m part of the family now. More

by SHOEMAKEANNA22
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tylor York
Jan 31, 2022 -

Kerry of Florence responded

Hi there, we are very happy to have provided you with such a positive experience!

January 30, 2022

Short and strait to the point yet very friendly. No stereotypical sales fluff. Good stuff More

by NAPOLI.THOMAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Adams
Jan 31, 2022 -

Kerry of Florence responded

Thank You for this wonderful review! We hope you are enjoying your new Nissan, Stop by anytime for a Free car wash.

January 30, 2022

My recall service visit was handled professionally and completed as expected. The coffee was good as well! More

by ED.GIBSONKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn
Jan 31, 2022 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review!

January 30, 2022

Very good service. Kind and timely. Young lady very good cking the details of my service. More

by Debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 31, 2022 -

Kerry of Florence responded

Hi, thank you so much for the positive review!

January 29, 2022

People are very friendly. But oil change and tire rotation takes like 90 minutes. Way too long More

by BRIAN.SMITH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Machuta
Jan 31, 2022 -

Kerry of Florence responded

Hi there, thank you! We appreciate your feedback as we are always looking for ways to improve.

January 29, 2022

Nice people, said it would take about an hour which it did. I wish someone would have told me where they parked the truck, I was wondering around looking for it before a salesman helped me. More

by MSSUHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Machuta
Jan 31, 2022 -

Kerry of Florence responded

Hi there, thank you! We appreciate your feedback as we are always looking for ways to improve.

January 29, 2022

They do a decent job however they lack customer service and small things. How did you just complete a transmission job on my car but didn’t check my tires and you had my car for a week. Seems like a no bra More

by Brooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Machuta, Sam Hall
Jan 29, 2022 -

Kerry of Florence responded

Brooke, we do apologize about your recent service visit with us. During the winter months, a simple drop in the temperature will make your tire light go off. It is very common. But we will take this feedback to improve for your next visit with us. Thank you.

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