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Kerry of Florence

Florence, KY

4.4
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

January 16, 2022

Staff is very friendly. Didn’t have to wait long. Convenie y shopping while I waited More

by Lindakoo50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Reed
Jan 17, 2022 -

Kerry of Florence responded

Thank you for this great review.

January 15, 2022

I have been going to this dealership for years for new car purchases and service. Every service appointment has been excellent. With the last service I greatly appreciated the assistance of the service ad More

by rbwilliams84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle, Katie Machuta
Jan 17, 2022 -

Kerry of Florence responded

Thank you for this great review. We are happy to have you as a loyal customer and look forward to your next visit.

January 15, 2022

Always a wonderful job done. In this case a complicated repair with headliner out and some rewriting. Car was returned to me like new and no problems since the repair. Super job. Ask for Dustin! More

by joem70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jamison
Jan 17, 2022 -

Kerry of Florence responded

Thank you for this great review.

January 15, 2022

The people were very nice and kind. They were very friendly. And took there time with us. More

by noellcody13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eythan Combs
Jan 17, 2022 -

Kerry of Florence responded

Thank you for the kind comments about our team and this great review.

January 15, 2022

Very friendly people. Good customer service. Wait time not to long, depending on the service needed to your vehicle. More

by DFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Porter, Sam Hall
Jan 17, 2022 -

Kerry of Florence responded

Thank you for your feedback.

January 15, 2022

Oil change and multi check was done in a timely manner and I saved money. More

by susiewilde3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn
Jan 17, 2022 -

Kerry of Florence responded

Thank you for this great review.

January 14, 2022

The gal at the service desk was excellent! Knowledgeable, friendly, kind, prompt and very informative. More

by MELISSABUTLER15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Adams
Jan 21, 2022 -

Kerry of Florence responded

Melissa, Thank You for the kind comments about our team.

January 14, 2022

Brought my Mazda 6 in for oil change and tire rotation on 1/11. Asked if there was any coupons for savings. Was told they don't do coupons anymore. The next day I received through email coupons for $20 on More

by barmetz49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lange
Jan 21, 2022 -

Kerry of Florence responded

John, Thank You for this feedback. I do apologize, The coupons may of come from Mazda Corporate, and not us directly. For the inconvenience, we will add points to your Kerry Rewards account that you may use for your next service visit.

January 14, 2022

I called multiple times for three days to be sent to a voicemail finally the guy don't know his name never asked me what I was calling for just sent me off for someone else to help me then no one did. The More

by lindsayselby52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Machuta
Jan 24, 2022 -

Kerry of Florence responded

We apologize about your recent experience, please give our service manager Steve a call so we can work towards a resolution. 859-371-8191

January 14, 2022

I have had excellent service from this dealership since we walked in the door. I would recommend them to others. More

by SHADYJ05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lange
Jan 17, 2022 -

Kerry of Florence responded

Thank you for this great review.

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