Kerry of Florence

I was told a walk-in was fine but not given a specific time; others were told the same, and we all showed up around the same time. Because of that, I had a nearly 3 hour wait, and the next day, I discover time; others were told the same, and we all showed up around the same time. Because of that, I had a nearly 3 hour wait, and the next day, I discovered my speakers weren't working. Of course, the speakers could have been a separate event, but it's strange that it happened right after a multipoint inspection. More

I've have good experience in the past until my last service. The girl that attended to me had a terrible customer service. She told me it was gonna take 1 hour and 30 minutes for my oil change and I wa service. The girl that attended to me had a terrible customer service. She told me it was gonna take 1 hour and 30 minutes for my oil change and I waited for almost 3 hours in the Lobby and few people came after me and left me there. When the service was done she had an attitude and was very slow with the payment process. I ended up spending 3hours for something that was gonna take 1hour and 30 minutes. I felt treated like someone who was getting free service. More

Terrible service. I brought my 2017 GLI in for a recall of the clocksping. Had no other problems other than what the clock spring involves: controls on steering wheel I brought my 2017 GLI in for a recall of the clocksping. Had no other problems other than what the clock spring involves: controls on steering wheel not functioning meaning no cruise control, radio volume control etc; air bag light continuously on. Since the clocksping was replaced my park assist randomly goes off when driving, back up camera doesn't function correctly and flashes the screen, windshield wipers go off randomly as well. Someone tried to gaslight telling me it was doing that when I brought it in. The first page of the invoice from the tech states all buttons function. The second invoice states buttons don't function and will need further diagnosis. So you're telling me I have to pay for a diagnosis even though my car was already in service. They give me back my car with more problems I had to begin with. I contacted VW Corp and I don't think they're going to do anything because they know the "fix" creates serious problems. More