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Key Acura of Atlantic City

Egg Harbor, NJ

4.7
639 Reviews

6806 Tilton Rd

Egg Harbor, NJ

08234

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639 Reviews of Key Acura of Atlantic City

June 07, 2024

Everyone was transparent in regards to vehicle preservation - there were no hassle pricing and they gave me a very fair trade in value for my Audi - recommended accessories I could get online for More

by CPABELLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance fellow - Brian? , David Reyes
Jun 08, 2024 -

Key Acura of Atlantic City responded

Thank you for your kind words. We feel 100% transparency and fairness is the only way to do business. Welcome to the KEY ACURA family.

June 06, 2024

One of my best experiences,they are knowledgeable and helpful and will do all they can do to help you. More

by williammj52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco A. Amato Jr., Maria Diana, Kevin Pleydle
Jun 08, 2024 -

Key Acura of Atlantic City responded

We thank you for being a repeat client and we always appreciate your business and your kind words.

June 06, 2024

Key Acura’s entire staff is always professional. They make every visit a positive experience. The sales team, the service team and the management all seem to have one priority- the customer! More

by margate211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco A. Amato Jr., Maria Diana
Jun 08, 2024 -

Key Acura of Atlantic City responded

We always try to make every experience a positive one at KEY ACURA. Thank you for your business and your kind words.

June 06, 2024

While the staff was friendly, the prices are absolutely ridiculous! I paid $200 just for them to tell me what was wrong with my car. I choose to take my business elsewhere, where there is more reasonable p More

by CLARKEJ3699
Recommend Dealer
No
Employees Worked With
N/a
Jun 08, 2024 -

Key Acura of Atlantic City responded

If you like to provide you name and number, I will gladly give you a call to gather all of your information. The reason we have a diagnostic fee is because if we checked everyone's vehicle that comes to visit at no charge, we would never have time to actually fix cars. Please understand had you gotten the work done that fee is not charged.

Jun 09, 2024 -

CLARKEJ3699 responded

I never said to check for free, I’m saying it’s over priced and unreasonable. So for that I chose to take my business elsewhere which is more reasonable and affordable. But everyone knows the dealerships are a rip off.

June 06, 2024

Great selection and Great Deals for sure to be made. Ask for sales rep Dave Reyes More

by ASH1453
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco A. Amato Jr., David Reyes
Jun 08, 2024 -

Key Acura of Atlantic City responded

Thank you for the kind words and welcome to the KEY ACURA family.

June 06, 2024

He is a very nice person more than beyond his work with me very professional,helping attitude.My opinion he got from me 100 out 100 👌 More

by Syeda khanom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Reyes
Jun 08, 2024 -

Key Acura of Atlantic City responded

Thank you for your business. We greatly value and appreciate your business.

June 04, 2024

I was referred to Maria and Key. Acura from a close friend of mine who recently purchased an RDX. After researching our intended car (MDX), at another dealer, we visited Maria at Key. More

by jc3underpar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian , Rocco A. Amato Jr., Maria Diana
Jun 08, 2024 -

Key Acura of Atlantic City responded

Maria is a true ROCKSTAR. Thank you for the kind words. Welcome to the KEY ACURA family.

June 04, 2024

Everyone was friendly and polite the clean washed car was great I AM MOST UPET ABOUT The 3% SERVICE CHARGE For paying with a credit card. This was NOT stated on the app when I made the appointment. I al More

by robomom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Modina
Jun 04, 2024 -

Key Acura of Atlantic City responded

Sorry that the 3% fee was so upsetting. Unfortunately, it is a policy that was put in place by our corporate office. I would have been glad to help you out with it had you ask to speak with a manager. You are also correct that all ACURA dealers are not the same. We sell our vehicles at a much lower price than Turnersville. Also, we are not here to "squeeze" anyone. If I had your real name, I would gladly contact you and offer some kind of resolution to make things right. We appreciate your feedback and in the long run sticking with KEY ACURA and our friendly staff will save you money. Have a wonderful day.

Jun 04, 2024 -

robomom1 responded

Rosaria White. I don’t think Your survey did not ask for my name . Your staff is not friendly Mr R the reason I moved on to Turnersville A piece of paper on a desk isn’t very professional it seems to me someone in the dealership is trying to crunch a bottom line and every penny helps. If I had learned of this policy when making my appointment I would have not made the appointment You may take this down if you wish and contact me through robomom1@hotmail.com

Jun 04, 2024 -

Key Acura of Atlantic City responded

So, was our staff friendly or not? Here is a quote from your first message, I want to be sure I'm understanding correctly. "Everyone was friendly and polite the clean washed car was great" If that wasn't the case please accept my apologies. Dandre knew exactly who you were and stated you had a great experience. Please tell me about the piece of paper that you're referring to. I want to correct these issues that caused you to have a bad experience.

June 03, 2024

Well versed in their product line. Very knowledgeable.negotiations were relatively painless . Very good experience. More

by AL_cain
Recommend Dealer
Yes
Employees Worked With
Kevin Pleydle
Jun 08, 2024 -

Key Acura of Atlantic City responded

Thank you for your business. We try to make every client experience a positive one.

June 03, 2024

Key Acura has been servicing my vehicle for over 2 years. I am pleased with the quality of service as well as convenience as a whole, and highly value the entire staff. Highly recommend servicing at this dea More

by Nicole Cifaloglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex ⭐⭐⭐⭐⭐, Ralph ⭐⭐⭐⭐⭐
Jun 08, 2024 -

Key Acura of Atlantic City responded

Nicole thank you so much for the kind words and your loyalty to KEY ACURA. We truly appreciate your business.

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