Acura Of Reno - Service Center

The Service Department representatives are always prompt to greet me and to get the paperwork underway. I appreciate that when minor problems arise, Brian and his colleagues get resolution courteously and e to greet me and to get the paperwork underway. I appreciate that when minor problems arise, Brian and his colleagues get resolution courteously and efficiently. More

I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't dupli needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't duplicate it that morning so no diagnosis needed, however I did ask if there's an update to let me know if needed. After that I was told the update was needed to the torque converter but not under warranty (my vehicle has less than 75K miles). So they went ahead and charged me without my permission $200 for the diagnostic and the oil change, stating no issues found and they couldn't duplicate my concern. Thats what I told them originally not to diagnose due to me not being able to duplicate the problem. Also, they tried to upsell their services for other recommended (not needed at the time) services of over $2,100. I would expect better service from a luxury dealership, not just money grabbers. I will continue taking my Acura to the Honda dealer that actually does a fantastic job and doesn't 'misunderstand' conversations. Very displeased and thought I should warn others. More

Not part of the BBB probably due to poor standards. I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wr I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wrong. Just took car for an oil change and multi point inspection. I have a local shop do all my maintenance, but he kept saying not Acura service so it's all bad work and wanted to charge thousands for work already done. Ethan was more attentive and professional. I would expect better service from a dealership, not just money hounds. I will drive to Roseville for future services or my local shop (certified techs in Japanese motors). Some horrible and dishonest people. The techs dress better than service dept. They bring down the Acura brand that I so much loved. More

Dealership was very clean. Ethan gave exceptional service. He was knowledgeable, friendly, and very efficient. He took my car in 30 minutes early and I was out the door in abou Ethan gave exceptional service. He was knowledgeable, friendly, and very efficient. He took my car in 30 minutes early and I was out the door in about one hour with a clean car. More

Excellent service staff. They have been taking excellent care of my car for several years. They have been taking excellent care of my car for several years. More

The service department at Reno Acura is why I will forever more drive an RDX. Brian is a true professional forever more drive an RDX. Brian is a true professional More

Not the same as it used to be. Was "Acura of Reno" when I puchased my vehicle. Was much better before it became "Key Acura of Reno". Was "Acura of Reno" when I puchased my vehicle. Was much better before it became "Key Acura of Reno". More

Always gives great service in timely manner. Gives me a heads up on future service Gives me a heads up on future service More

My first time at the dealership and Brian Robinson was great. He explained e everything and service was great. great. He explained e everything and service was great. More

Worst customer service to date. Now this large dealer charges you the merchant fee to use a credit card….not even McDonalds charges a merchant fee. Service people used to wear slack Now this large dealer charges you the merchant fee to use a credit card….not even McDonalds charges a merchant fee. Service people used to wear slack's and a nice shirt, it’s now cargo shorts and a tee shirt. More