Key Chevrolet GMC Cadillac of Burlington

It was awful 1. My car was supposed to be ready by 11:00 it wasn't ready till 2:30 . 2 . The mileage I was told was 1020 . 2 days later when I picked up my vehi 1. My car was supposed to be ready by 11:00 it wasn't ready till 2:30 . 2 . The mileage I was told was 1020 . 2 days later when I picked up my vehicle it realy had 4520. 3. More

Battery I needed a new battery ASP and they were nice and worked me in as wanted to get it done before snow and real cold weather. I needed a new battery ASP and they were nice and worked me in as wanted to get it done before snow and real cold weather. More

excellent Excellent doing business with Hank and Andrew. They both worked with us to help us make a decent deal. Love Chevy products and Hank and Andrew have w Excellent doing business with Hank and Andrew. They both worked with us to help us make a decent deal. Love Chevy products and Hank and Andrew have worked with us many times to help us find what we wanted More

Very helpful Installed a new frame on my truck The shop foreman did a wonderful job Jerit Barton was very helpful Kept me up-to-date with everything Installed a new frame on my truck The shop foreman did a wonderful job Jerit Barton was very helpful Kept me up-to-date with everything More

THIS IS WHY THIS IS MY SECOND PURCHASE THIS YEAR!! My first experience here with Coty , Sue and Mike left no doubt in my mind I'd be a returning customer! The warm feeling extended by all here is what My first experience here with Coty , Sue and Mike left no doubt in my mind I'd be a returning customer! The warm feeling extended by all here is what I believe customer service is all about. They listened and then solved the problem. Having been back since for only very minor maintenance, the first class treatment was the same. My second purchase was to fill a need of transportation to ensure a reliable vehicle was there for my work commute. Although as Coty put it "Life happens" and things weren't picture perfect, a little sketchy in fact with tight margins and questionable circumstances, but they once again went above and beyond exhausting their resources with clever solutions to allow me driving away with a certified preowned vehicle well within my budget and great warranty coverage! Thank you so much for the relief in knowing I now have proper transportation for years to come. :-) PS I was also approached by Ben and Emma who knew I was in good hands with Coty, but took time to offer help and pleasant conversation. Thanks! More

AWESOME Key sales personal worked past normal working hours to complete the deal. Then helped with any questions I had.the next day! Great group to do busine Key sales personal worked past normal working hours to complete the deal. Then helped with any questions I had.the next day! Great group to do business with. More

Not a happy customer I was in for service on my brakes on Dec. 2 at 9:00 and was there for 7 hours. I should have at least been offered a car for the day. Did not want shu I was in for service on my brakes on Dec. 2 at 9:00 and was there for 7 hours. I should have at least been offered a car for the day. Did not want shuttle service. I was told it would take 3 or 4 hours, then they told me the back brakes should be done. It would take another hour. Never got out till 4:00. Then the next day I had pulsing. Now that was very up sitting after being there all day the day before. Had to make another appointment and they replaced the rotors. So no I will never buy or go for service again when my Lease is up on this vehicle. Sure they gave me a 50% discount but that was not the point. More

Unreasonable repair time..5 days. Service advisor misleadin. 5 days repair time for approximately 9 hours of work. Service advisor misleading and not truthful. Dealer provided service outside of what was request 5 days repair time for approximately 9 hours of work. Service advisor misleading and not truthful. Dealer provided service outside of what was requested. Requested repair not completed. If in my control will not use your services again More

Couldn't have been better Coty was so easy to work with. He went out of his way to accommodate me and my wishes for a car. He called when he said he'd call, which stunned me as Coty was so easy to work with. He went out of his way to accommodate me and my wishes for a car. He called when he said he'd call, which stunned me as I haven't found that to be always true. He seemed to genuinely care that I have a good buying experience and not just that he'd get credit for a sale. I highly recommend the Key group for being personable, professional and not pressure. I'll be back! More

We highly recommend this dealership for purchasing a vehicle Sue and accounting and Cody in we're truly outstanding everyone that we dealt with including the service department went out of their way to try to do Sue and accounting and Cody in we're truly outstanding everyone that we dealt with including the service department went out of their way to try to do everything they could to give us a good and efficient delivery of this vehicle More