Key GMC of Rochester

I have been truck shopping for about a month now. This was my first vehicle I've purchased on my own through a dealer and the crew at Key GMC was super transparent, direct, very knowledgeable and mad This was my first vehicle I've purchased on my own through a dealer and the crew at Key GMC was super transparent, direct, very knowledgeable and made the process extremely easy from start to finish. Would highly recommend them to anyone More

Fast easy great people! Process was fast and easy a one the staff is so friendly Process was fast and easy a one the staff is so friendly More

They were extremely helpful and attentive to our concerns. They kept us apprised of the status of our car and and responded quickly to our questions dealing with a difficult maintenance issue. concerns. They kept us apprised of the status of our car and and responded quickly to our questions dealing with a difficult maintenance issue. More

She was awsome. .very customer friendly..wish other managers were the same..your lucky you have her... Great .very customer friendly..wish other managers were the same..your lucky you have her... Great More

Smooth and effortless for me. Cohesive team experience from the team. Smooth and effortless for me. Cohesive team experience from the team. Cohesive team experience from the team. Smooth and effortless for me. Cohesive team experience from the team. More

Noah was pushing for not being a 'work on commission place' JJ was lazy three times. I was in there. I was the only person in there, but they still left me sitting there for hours. I picked up my truck place' JJ was lazy three times. I was in there. I was the only person in there, but they still left me sitting there for hours. I picked up my truck three days later part of the grill blew off JJ and Noah tried to tell me 'somebody stole it'from a busy parking lot in Amesbury in broad daylight. I called to speak to JJ. He talked over me. He told me maybe somebody stole it to try and 'get in to get my battery' dumbest lamest excuse ever when I explain, I just spent a lot of money he claimed what I spent was 'not a lot of money'. He rude disrespectful, and lazy. I told him I will never refer anybody there and his answer was 'I don't care you can keep your referrals' most unprofessional, lazy, rude disrespectful person I've ever met. He should not be working in customer service. I don't think he's fit enough to manage hamsters. More

Extremely helpful very communicative made sure everything was going well even days after purchase. Highly suggest her again for future purchases was going well even days after purchase. Highly suggest her again for future purchases More

When I call a dealership, they always do the best they can to get me in in a timely manner. Advising me what should be done and if I tell them next time, they’re always very polite and say they’ll put it can to get me in in a timely manner. Advising me what should be done and if I tell them next time, they’re always very polite and say they’ll put it on my paperwork. More

I love how they follow through. I'm satisfied. I enjoy following the mechanics that I know. I'm satisfied. I enjoy following the mechanics that I know. More

Professional, courteous and attentive They were very happy to help resolve my concerns about my GMC Yukon. happy to help resolve my concerns about my GMC Yukon. More