Key GMC of Rochester

Very courteous and professional. Very satisfied with the work done on the vehicle and their communication was perfect. Very satisfied with the work done on the vehicle and their communication was perfect. More

It would be nice to have chairs where you check in after driving your vehicle in to the bay. The consultant who checks you in is sitting while you have to just stand over them. Awkward and uncomfortable driving your vehicle in to the bay. The consultant who checks you in is sitting while you have to just stand over them. Awkward and uncomfortable More

I have been anxious regarding the recall of the 6. 2. Mine did seize up this week. After reading the nightmare blogs on-line I thought that I was in for long wait. Vehicle was towed to Rochester on Mon 2. Mine did seize up this week. After reading the nightmare blogs on-line I thought that I was in for long wait. Vehicle was towed to Rochester on Monday afternoon. Kristy from the service dept called me later that same day, informed me of the confirmed diagnosis and said that I needed a new engine. She continued to say that she located an engine at another dealership and it was on its way to her for Tuesday. Her mechanics were "on it" and it might take a few days. Of course I was shocked. Unbelievable....after reading all of the horror stories? She said that she would keep me updated, which she did. Kristy called on Thursday afternoon to tell me that the new engine was installed, truck went for a test drive, all is good! She wanted to take it out in the AM one more time and I could pick it up around noon on Friday. I did get the truck back, runs like a champ.... A couple of things.. -the service dept had my vehicle turned around with a new engine in 3 days...incredible! -Kristy (sp) is an outstanding employee for you. She was very professional, answered my questions and she understood my concerns while keeping me updated along the way. I never had to call her. Not sure how she got that engine so quickly but she did. Tremendous effort and very much appreciated. EVERYONE that I talk to cannot believe that I got my truck back in 3 days. Truly outstanding work with exceptional communication and customer service. Thank you Kristy, and thank you to the Service Dept More

It was great - quick and responsive and kept me up to date with progress. Got the appointment quickly and the problem triaged date with progress. Got the appointment quickly and the problem triaged More

Neil, did a good job explaining how the repairs would happen. I plan on buying a suv next year from your company. Please inform your sales force that the service representatives are the ones that bring b happen. I plan on buying a suv next year from your company. Please inform your sales force that the service representatives are the ones that bring back customers, not the sales people. More

This was a great experience! !! No hassle straight forward!!! They kept within my budget and so friendly!!! !! No hassle straight forward!!! They kept within my budget and so friendly!!! More

Excellent customer service! Absolutely phenomenal service! The staff went the extra mile with genuine warmth and professionalism, making the whole experience effortless and Absolutely phenomenal service! The staff went the extra mile with genuine warmth and professionalism, making the whole experience effortless and enjoyable. I felt truly valued and appreciated — a rare and wonderful feeling! Thank you, Kristy & Chris! More

Irina went above and beyond for us searching for the perfect vehicle! Thank you so much!! perfect vehicle! Thank you so much!! More

Everyone was very nice and extremely professional. Kept me informed on the work that was being done Kept me informed on the work that was being done More

I have brought in my sierra Denali in for 3 oil changes since purchasing the vehicle and they had me in and out in an hour since purchasing the vehicle and they had me in and out in an hour More