Key GMC of Rochester

I owned a Transmission shop for 48 years and heard all sorts of bad stories from customers about substandard service at many dealerships. Key GMC is doing a great job. Thank you for the quick service ge sorts of bad stories from customers about substandard service at many dealerships. Key GMC is doing a great job. Thank you for the quick service getting me on my way 1st thing in the morning. More

The dealership was pristine. The personnel were all bery helpful and the vehicle was competitively priced. I had full confidence that we agreed to a good deal for both of us. The personnel were all bery helpful and the vehicle was competitively priced. I had full confidence that we agreed to a good deal for both of us. More

Great service and appointment was very quick, waiting area was very nice too! Will be back again for service! area was very nice too! Will be back again for service! More

I was highly offended that Fox 'news' was playing on the TV in the waiting area. Put on something neutral. MAGA State propaganda is not appropriate. 50% or more of the population does not agree with Trump s TV in the waiting area. Put on something neutral. MAGA State propaganda is not appropriate. 50% or more of the population does not agree with Trump sponsored propaganda. Also, I was told that a tire rotation was included with oil change, yet no indication of tire rotation was on receipt, leading me to believe I received false information. The service performed and the recommended services should be reviewed with customer in detail prior to payment. More

Appointment was easy to get. Technician knew the problem with the thermostat. Service knew the problem was under waranty. Technician knew the problem with the thermostat. Service knew the problem was under waranty. More

Good service in general . Nice waiting area scheduling was easy. From reception to final car release the local staff support as needed Nice waiting area scheduling was easy. From reception to final car release the local staff support as needed More

They treated me very well I’m very happy with my service I will be coming back!!! I will be coming back!!! More

Great service and experience. Both Paul and Christine (I hope I got her name correct) are very attentive and that's truly appreciated. Both Paul and Christine (I hope I got her name correct) are very attentive and that's truly appreciated. More

Key GMC has to be the worst car buying experience I've ever had. At Multiple levels this dealership presented themselves as just money grabbing vultures... I feel this is quite a shame for the poor owne ever had. At Multiple levels this dealership presented themselves as just money grabbing vultures... I feel this is quite a shame for the poor owner of the dealership. I am coming from a different state to buy this specific year and model, a two and a half hour drive one way. I gathered the purchase agreement and did all the financials on my own to get ahead of the joke of an interest rate the dealership offered in their attempt of a quick sale. the truck was then sent out as a loaner after I made the plan to pick it up the next day... with the sales man telling me "oh it'll be here tomorrow morning all cleaned up and ready for you". Well it took a full week to get the truck back looking like someone took it mudding or to the oil fields. they put 5000 miles on the truck, so now it was due an oil change. Looking through the history it is due to have all the cases changed. to include the transmission which is known for shifting issues when overdue... well the truck is not shifting correctly as is showing. but the dealership had the nerve to try to sell me a service plan even though everything was past due... you could not care for the truck when you had it in your hands for a little over a month. Why would anyone trust anything you may think that you are doing. The truck had bald (beyond needing replacement) tires I had to immediately replace ($1300), chunks of dirt literally fell from the chassis when I closed the tailgate. they threw away the floor mats, only had a single key and key fob, and just less than a quarter tank of fuel. not to mention the salesman (Matt) was not even there when I showed up at our appointment time. He was delivering another vehicle to the owner in Maine... the state I'm coming from. Key GMC is an embarrassment to the American institution. I would not wish the service given from Key to anyone else to endure such inefficiencies at every turn. More

Great service center, communication about appointment was excellent. Inspection was done in a timely manner and the staff is amazing! excellent. Inspection was done in a timely manner and the staff is amazing! More