Key GMC of Rochester

My experience with Brandon Bradeen was a pleasant one from the very beginning. Brandon met us in the lot, and showed us what he had in our price range. after a few test drives, when we couldn't find what from the very beginning. Brandon met us in the lot, and showed us what he had in our price range. after a few test drives, when we couldn't find what we were looking for, Brandon checked some of the many dealerships in the Key auto group, and we found a vehicle that we wanted to drive. We were pleasantly surprised, when Brandon drove us to Portsmouth to road test the vehicle. Brandon proved to be very knowledgeable, and answered all of our many questions. This is why I will go there first, for my next purchase. More

Had a $500 deposit, on a used vehicle, upon arrival to complete the purchase, I was told, it was sold to someone else, and my deposit was only good for an hour, "lie", and , "your tra arrival to complete the purchase, I was told, it was sold to someone else, and my deposit was only good for an hour, "lie", and , "your trade was not worth what we offered", it was sold out from under me, I was likened to a no show dealer, (insulting) my deposit was a committed offer, salesman said, "oh, i wasn't here when the call come in, sales manager said" oh, i wasn't here when the call came in", seriously, this is BS, "no notation in the system, no call, no text, no email, not a shot, nothing", this is unprofessional, and poor business ethics , just horrible customer service " STAY AWAY" More

brought my car in on Thursday as it was stuck in 4wd and had som other on going issues told them my primary concern was the 4wd and they said they would look at the other issues Monday. Tuesday rolls around had som other on going issues told them my primary concern was the 4wd and they said they would look at the other issues Monday. Tuesday rolls around I call for an update and they said they refuse to work on my vehicle with no explanation. I asked to speak to a manager yet there was none to assist me. More

The crew there was great and easy to work with. They weren't overbearing but were attentive at the same time. I felt I got a great deal and the trade-in was very respectable. Recommended. weren't overbearing but were attentive at the same time. I felt I got a great deal and the trade-in was very respectable. Recommended. More

I'll start by saying I should have gone to Key Buick first...walked in and was asked right away "how can I help you?"...I told them the ordeal I was having with my vehicle they exhausted all options exp first...walked in and was asked right away "how can I help you?"...I told them the ordeal I was having with my vehicle they exhausted all options explained everything to me so I didn't feel left in the dark . I'm very appreciative they got my payment where I needed it be great experience highly recommended More

Excellent Always been friendly, courteous and professional. I don't have any other words that I can type. Keyboard has only select letters that I can use Always been friendly, courteous and professional. I don't have any other words that I can type. Keyboard has only select letters that I can use More

I had an excellent buying experience. From the very first communication to leaving the lot with my vehicle, the staff was courteous, knowledgeable, helpful and friendly. I highly recommend this dealership! communication to leaving the lot with my vehicle, the staff was courteous, knowledgeable, helpful and friendly. I highly recommend this dealership! More

I have been to Key two times now for service and am happy with the service I received. I will continue going to Key for my service with the service I received. I will continue going to Key for my service More

Thanks very much for your great service. I really appreciated Liz’s help In getting me in for my inspection and I appreciate the fact that it was complimentary. Great place I’ll definitely keep comin appreciated Liz’s help In getting me in for my inspection and I appreciate the fact that it was complimentary. Great place I’ll definitely keep coming back. More

Very accommodating they seem to be on top of things. Unlike some other dealers they are honest about what needs to be done. No made up problems Unlike some other dealers they are honest about what needs to be done. No made up problems More