Key GMC of Rochester - Service Center

They were the best! Helped us out in an emergency. Highly recommend them. We had a breakdown away from home. They fit us in and fixed our issue. A great service departm Helped us out in an emergency. Highly recommend them. We had a breakdown away from home. They fit us in and fixed our issue. A great service department More

Fast and friendly service. Everything done on time. Staff was very friendly and very curtious. Everything done on time. Staff was very friendly and very curtious. More

They charge a fee for credit card payments. After how much I paid for my car it's pretty off putting. After how much I paid for my car it's pretty off putting. More

Great experience here, staff was friendly and courteous and was a note pressure atmosphere. I will be having my vehicle serviced here exclusively. and was a note pressure atmosphere. I will be having my vehicle serviced here exclusively. More

Advisor was knowledgable. Service was completed quickly and at a reasonable cost. Definitely will return in the future Service was completed quickly and at a reasonable cost. Definitely will return in the future More

Great service in a timely fashion. Very considerate service representative. I’ll be sure to come back soon Very considerate service representative. I’ll be sure to come back soon More

Brought my 2008 Pontiac Solstice in for a state inspection. They checked it over, were very helpful/courteous, and I was on my way very quickly inspection. They checked it over, were very helpful/courteous, and I was on my way very quickly More

All good. The seating was too close and not because of germs. Privacy mainly- angle? The seating was too close and not because of germs. Privacy mainly- angle? More

My AT4 went into reduced power mode As usual Key found the problem and repaired it I’ve never experienced service like this Thank you Key service department the problem and repaired it I’ve never experienced service like this Thank you Key service department More

The facility is clean and new. My problem is with the pricing. I was charged $299 to replace a scheduled fuel filter. The part was $81 and it took less than 10 minutes to install. My problem is with the pricing. I was charged $299 to replace a scheduled fuel filter. The part was $81 and it took less than 10 minutes to install. I was told it is “menu” pricing. The math equates to $81 in parts and $219 in labor. 10 minutes of labor and the labor rate is $1320/hour. That is ridiculous. I will not continue having my vehicle serviced here. I bought the vehicle here as well. I’ll be looking for a different dealer when I purchase my next vehicle in the next 12 months. More