Key GMC of Rochester - Service Center

My AT4 went into reduced power mode As usual Key found the problem and repaired it I’ve never experienced service like this Thank you Key service department the problem and repaired it I’ve never experienced service like this Thank you Key service department More

The facility is clean and new. My problem is with the pricing. I was charged $299 to replace a scheduled fuel filter. The part was $81 and it took less than 10 minutes to install. My problem is with the pricing. I was charged $299 to replace a scheduled fuel filter. The part was $81 and it took less than 10 minutes to install. I was told it is “menu” pricing. The math equates to $81 in parts and $219 in labor. 10 minutes of labor and the labor rate is $1320/hour. That is ridiculous. I will not continue having my vehicle serviced here. I bought the vehicle here as well. I’ll be looking for a different dealer when I purchase my next vehicle in the next 12 months. More

Great dealership. Mechanics are always upto date with every vehicle.Mr. SanSoucie is a great manager he is fair to all his workers if you have a problem with somethin Mechanics are always upto date with every vehicle.Mr. SanSoucie is a great manager he is fair to all his workers if you have a problem with something he will always help you to get It fixed.In my opinion he Is a great manager More

The service department is very helpful and friendly. They have good availability for service when needed They have good availability for service when needed More

Quick speedy service. Very prompt and knowledgeable. Would recommend them to anyone that needs service. Very prompt and knowledgeable. Would recommend them to anyone that needs service. More

Service has been very satisfactory. Staff has been very pleasant and helpful. Good follow up also. Staff has been very pleasant and helpful. Good follow up also. More

Everyone was great, from the GM to the salesperson! Made the whole process easy and smooth. Made the whole process easy and smooth. More

Great service. Love going there. Always on time. Comfortable sitting area. Will keep going there Love going there. Always on time. Comfortable sitting area. Will keep going there More

Good service they takeof what has to be done at a fair price thanksto service men price thanksto service men More

Brought my 24 2500hd in tailgate recall. Set it up online . Dropped it off at 8am turns out there were 3 recalls (mostly software ) but also had a leaky roof which they addressed . Everythin Set it up online . Dropped it off at 8am turns out there were 3 recalls (mostly software ) but also had a leaky roof which they addressed . Everything was completed same day More