Key GMC of Rochester - Service Center

The service department does a great job. Paul was able to jump through hoops to get my transmission pulled out and a new one in between snow storms so my truck was ready to plow when I nee Paul was able to jump through hoops to get my transmission pulled out and a new one in between snow storms so my truck was ready to plow when I needed it. More

Only service I have had is one and every thing went very well with now issues. well with now issues. More

The work is good no complaints about the service department but management is terrible and they get the service department to back them on using cheap parts department but management is terrible and they get the service department to back them on using cheap parts More

Great job, as usual. Service personnel, both admin and techs were wonderful to deal with. Service personnel, both admin and techs were wonderful to deal with. More

Absolutely perfect! Both of them truly understand customer service I would recommend Key auto service Both of them truly understand customer service I would recommend Key auto service More

It was excellent. Paul took very good care of me. Keep up the good work. Paul took very good care of me. Keep up the good work. More

Great to deal with. Service was excellent and fast. Reviewed the truck with me and showed me everything that I needed to know Service was excellent and fast. Reviewed the truck with me and showed me everything that I needed to know More

The woman in the service department is amazing very helpful from checking in to checking out and advising me on all aspects of my vehicle and your services for my vehicle helpful from checking in to checking out and advising me on all aspects of my vehicle and your services for my vehicle More

Christie in service center was great. The rest of the business not so. I have a CPO GMC CANYON 2021, I did not buy from them. Brought my truck in 3 times for the same issue just to leave The rest of the business not so. I have a CPO GMC CANYON 2021, I did not buy from them. Brought my truck in 3 times for the same issue just to leave with the same issue. They found everything that wasnt the problem then they found the real problem. Thought the issues were solved, nope picked it up drive 2 miles, alignment was off even after they did an alignment, ok easy fix. Woke up the next morning only to find ESC and traction control malfunction light on. almost brought it back a 4th time and decided something sketchys going on. I decided to go somewhere else with my warrantied truck. More

Paul is a great service manager, one of the best that I have interacted with in over my 50 years in the automobile business! Thank you, Skip have interacted with in over my 50 years in the automobile business! Thank you, Skip More