Key Hyundai of Salem - Service Center

Poor customer service Brought my car because dash light was on for passenger airbag. They ran diagnostics and said loose wires. They “fixed” it as well as letting us know t Brought my car because dash light was on for passenger airbag. They ran diagnostics and said loose wires. They “fixed” it as well as letting us know the car needed several other expensive items fixed. We had all repairs done totaling close to $800. We took the car home and left for vacation the next day. The airbag light came back on 2 days into our trip. I called service department and got voicemail. I left a message. Did not receive a call back. Called again. Left a message. Did not receive a call back. After getting home I called a third time. Someone finally called back. Brought the car to have seat rechecked. Told that an error was made last time. Seat really needed to be replaced at a cost of 3,000 dollars. Car is not worth that much. Passed on having fixed. Talked to customer service when I went to pick it up and explained I had paid over $100 to have seat fixed. Seat was not fixed. Would not have sunk the $800 in if I’d known the cost of replacing seat. Thought they’d refund what I paid for seat originally. They said it was ok for 3 months. told them I had no idea where they got that info. The repair didn’t last 2 days. That I had called 3 times before receiving a call back. Showed paid receipt from 3 weeks earlier. Basically I felt they were saying to me that I was lying. I had not called. And even when I showed the proof their attitude was oh well too bad for you. Will never go back there to service or purchase a vehicle. I had previously bought this car from them. I expect better customer service and for them to admit their mistake. Take responsibility and refund what I paid to fix an unfixable seat. More

Oil change/tire rotation Took about an hour and 45 mins to perform a scheduled (8:30am) oil change and ture rotation. Got my car back with a broken drivers side rear center c Took about an hour and 45 mins to perform a scheduled (8:30am) oil change and ture rotation. Got my car back with a broken drivers side rear center cap. Considering finding another place to get service. More

Excellent Customer Service! Mike was amazing in helping us fix our Sonata. He went over and above by communicating with us promptly and getting us a loaner vehicle! Mike was amazing in helping us fix our Sonata. He went over and above by communicating with us promptly and getting us a loaner vehicle! More

tires Got a blow out and they replaced my tires no hassle I thought the price was right and even though they didn't have the tires in stock they got them fo Got a blow out and they replaced my tires no hassle I thought the price was right and even though they didn't have the tires in stock they got them for me and I was out of there in no time. More

Great service Had a wonderful experience. Mike was very helpful and response! The service team was able to fix the problem ASAP. I would highly recommend them. Had a wonderful experience. Mike was very helpful and response! The service team was able to fix the problem ASAP. I would highly recommend them. More

Overall the service experience went well. I had to clean a glob of grease off of my dashboard so I rated the service center "good" but not "excellent." Also, there was some packaging debris le I had to clean a glob of grease off of my dashboard so I rated the service center "good" but not "excellent." Also, there was some packaging debris left on the passenger seat of my car that I had to discard. I would expect that all of that should have been done by the tech that was working inside my car. More

Service I had to wait a few days to get my car for a starter issue. Not sure If the service department was understaffed or if they were extremely busy. If i I had to wait a few days to get my car for a starter issue. Not sure If the service department was understaffed or if they were extremely busy. If it wasn’t for that, I would of gave 5 stars. I’m big on customer service so Mike was very patient with me and always answered the phone. More

Hyundai I recently had my Hyundai serviced. The service was excellent and the staff Was courteous and professional. The wait time was good. I will be back I recently had my Hyundai serviced. The service was excellent and the staff Was courteous and professional. The wait time was good. I will be back More

In and out real fast I just had a rejected sticker fixed. My car failed because of chip in windshield. Got it fixed, right in right out. Gary is a good manager and is very I just had a rejected sticker fixed. My car failed because of chip in windshield. Got it fixed, right in right out. Gary is a good manager and is very friendly and courteous. More

My service Service was great. I took the shuttle from the dealer and they picked me up promptly when my vehicle was done. Gary was very courteous and customer fr Service was great. I took the shuttle from the dealer and they picked me up promptly when my vehicle was done. Gary was very courteous and customer friendly as usual. I have never had a bad experience there. More