Key Hyundai of Salem - Service Center

Oil change and tire rotation Just had an oil change and tire rotation donel. We wouldn't have the cabin or engine filter done The price was too high there for us to pay. Just had an oil change and tire rotation donel. We wouldn't have the cabin or engine filter done The price was too high there for us to pay. More

MY DEALERSHIP I've been a loyal customer at Salem Hyundai for years. Service dept. has always been great to deal with. Staff has changed over the years and currentl I've been a loyal customer at Salem Hyundai for years. Service dept. has always been great to deal with. Staff has changed over the years and currently both Gary and Mike are sure to please. They treat me like an old friend and I always drive off with a smile. Thank you guys for doing a fine job and more importantly, making me feel like family. More

7500 mile checkup The service department was ready for my arrival when I got their. They were efficient and did the maintenance check and called me as soon as they were The service department was ready for my arrival when I got their. They were efficient and did the maintenance check and called me as soon as they were done. Everyone was courteous Nd polite and mh car was ready to go quickly. More

Oil change I got my oil changed and all the service associates were great it was done in a timely manner and I was in and out within an hour I got my oil changed and all the service associates were great it was done in a timely manner and I was in and out within an hour More

Poor customer service Brought my car because dash light was on for passenger airbag. They ran diagnostics and said loose wires. They “fixed” it as well as letting us know t Brought my car because dash light was on for passenger airbag. They ran diagnostics and said loose wires. They “fixed” it as well as letting us know the car needed several other expensive items fixed. We had all repairs done totaling close to $800. We took the car home and left for vacation the next day. The airbag light came back on 2 days into our trip. I called service department and got voicemail. I left a message. Did not receive a call back. Called again. Left a message. Did not receive a call back. After getting home I called a third time. Someone finally called back. Brought the car to have seat rechecked. Told that an error was made last time. Seat really needed to be replaced at a cost of 3,000 dollars. Car is not worth that much. Passed on having fixed. Talked to customer service when I went to pick it up and explained I had paid over $100 to have seat fixed. Seat was not fixed. Would not have sunk the $800 in if I’d known the cost of replacing seat. Thought they’d refund what I paid for seat originally. They said it was ok for 3 months. told them I had no idea where they got that info. The repair didn’t last 2 days. That I had called 3 times before receiving a call back. Showed paid receipt from 3 weeks earlier. Basically I felt they were saying to me that I was lying. I had not called. And even when I showed the proof their attitude was oh well too bad for you. Will never go back there to service or purchase a vehicle. I had previously bought this car from them. I expect better customer service and for them to admit their mistake. Take responsibility and refund what I paid to fix an unfixable seat. More

Oil change/tire rotation Took about an hour and 45 mins to perform a scheduled (8:30am) oil change and ture rotation. Got my car back with a broken drivers side rear center c Took about an hour and 45 mins to perform a scheduled (8:30am) oil change and ture rotation. Got my car back with a broken drivers side rear center cap. Considering finding another place to get service. More

Excellent Customer Service! Mike was amazing in helping us fix our Sonata. He went over and above by communicating with us promptly and getting us a loaner vehicle! Mike was amazing in helping us fix our Sonata. He went over and above by communicating with us promptly and getting us a loaner vehicle! More

tires Got a blow out and they replaced my tires no hassle I thought the price was right and even though they didn't have the tires in stock they got them fo Got a blow out and they replaced my tires no hassle I thought the price was right and even though they didn't have the tires in stock they got them for me and I was out of there in no time. More

Great service Had a wonderful experience. Mike was very helpful and response! The service team was able to fix the problem ASAP. I would highly recommend them. Had a wonderful experience. Mike was very helpful and response! The service team was able to fix the problem ASAP. I would highly recommend them. More

Overall the service experience went well. I had to clean a glob of grease off of my dashboard so I rated the service center "good" but not "excellent." Also, there was some packaging debris le I had to clean a glob of grease off of my dashboard so I rated the service center "good" but not "excellent." Also, there was some packaging debris left on the passenger seat of my car that I had to discard. I would expect that all of that should have been done by the tech that was working inside my car. More