Kia Atlanta South

The initial service rep was fired shortly after I brought my car in for service. I called for several days to get an update on my car. No one would return my phone call. I had to drive back out to the dealer my car in for service. I called for several days to get an update on my car. No one would return my phone call. I had to drive back out to the dealership to find out what was going on with my car. They can also do aseveral days to get an update on my car. No one would return my phone call. I had to drive back out to the dealership to find out what was going on with my car. They can also do a better job on updating customers on the progress of the work being done on their car. Given my experience with them I can’t recommend them More

Great experience. Long process due to a recall but Levon took great care of my car and it was a smooth experience! Long process due to a recall but Levon took great care of my car and it was a smooth experience! More

When I go David always take good care of me thank you David…Best Wishes David…Best Wishes More

Very professional. I didn't have to wait all day for my recalls to be completed. I didn't have to wait all day for my recalls to be completed. More

Service advisor was very helpful. Didn't have to wait several hours for service to completed. The complimentary car wash is always a great bonus. Didn't have to wait several hours for service to completed. The complimentary car wash is always a great bonus. More

The customer service is good for the most part, and I prefer getting my service done at Kia. prefer getting my service done at Kia. More

My last visit to Kia Atlanta South was awful. . I came in for the light to be reset from an oil change at another place and to plug a tire under warranty. Seems very straightforward and simple! M . I came in for the light to be reset from an oil change at another place and to plug a tire under warranty. Seems very straightforward and simple! My appointment was at 10:30 - ( arrived at 10:20 am. About an hour later, I was informed that I needed an a/c filter. I said OK! Around 12:30pm I go to check on my car. I was informed by the rep (Jeffery B.) that he was waiting on the tire warranty company to open because he kept getting a voicemail. Luckily, another rep walked by and informed Jeffery B. that the company was CLOSED on Saturday and to do the work and take pics to submit on Monday. So I wait again! Finally around 2:30pm, I see my car drive out. I immediately get up to see Jeffery B. so I can leave. First, the Jeffery B. ask when did I plan on getting the a/c filter changed? I said I told you hours ago to change it. He walks away and returns not addressing the filter. I ask if he was sure the filter was changed on MY car? He says “yes, we can NOT just put a filter on just any car.” My response…”of course you can. These are all Kia’s and most of the parts at the KIA DEALERSHIP will fit several cars/models!” Jeffery B. then told me that my bill was $300+. I asked why being that the filter quote was $39. Jeffery B. said they charged me for the tire, an engine filter and an a/c filter. I informed him that I only agreed to an a/c filter and tire repair that was covered under warranty. Long story short David (another Rep) had to finish my ticket to correct all of the extra charges so I could eventually get out of there at 3:00pm. It took 4.5 hours for a simple service that I’m not sure if the filter was REALLY changed!!. Without David’s help, I would still be there hours later! More

Very informative about any issue that might be going on with your vehicle, that you're not aware of. with your vehicle, that you're not aware of. More

Demetrius, Tim , Aaron and now David. Awesome customer. Service. Demetrius sold me my car. Tim was my service guy, I miss him, His replacement David I always take care of me the same. If Awesome customer. Service. Demetrius sold me my car. Tim was my service guy, I miss him, His replacement David I always take care of me the same. If not I know I can always got Aaron office😂 he definitely make sure is everything is right🤣 I just paid my last car note in April th. Thank God 🙏🏽 I still won’t give my car to anyone but This Dealership ☺️ More

Customer service has been the best in South Atlanta. The technicians at the location provided great service. The technicians at the location provided great service. More