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Kia City

Bronx, NY

Overview
Employees
Reviews
Vehicles
4.4
1,349 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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3505 Conner St

Bronx, NY

10475

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Showing 1,349 reviews

August 30, 2021

DO NOT TRUST THIS DEALERSHIP. THEY FALSE ADVERTISE TO DO A BAIT AND SWITCH SO WHEN YOU GET THERE, THEY CAN TRY TO SELL YOU ANOTHER CAR. Appointment made 24 hrs in advance with confirmation of the car being More

by jon.perez24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Front desk Woman flat out lied!, Sal Mayorga, Julio Guina, Irma Chaudhary
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Aug 30, 2021 -

Kia City responded

Jon, Hi! I am seeing your review and I'm a litle confused and hope you can clarify what happened. YES. We are an Auto Group with vehicles housed at various locations due to the spacing issues. Our Internet Sales team confirmed availability but sometimes we have to go get the vehicle. It is a situation that many dealers face. We certainly do not have any reason nor do we desire to ever mislead you about a vehicle. We have a vast inventory even during the shortage so while we do have options to show you, you can look at any vehicle you like. Please let us know how we can help you. We definitely are here for you. You can email our executive director directly at customerservice@bronxkia.com Thank you!

Aug 31, 2021 -

jon.perez24 responded

Thank you for the VERY GENERIC FALSE ANSWER. The vehicle was CONFIRMED by TWO EMPLOYEES physically at the dealership to be ready by the time of the appointment! Not only did employees keep customers WAITING FOR AN HOUR, they openly admitted that they LIED. ADDITIONALLY, employees did NOT wear masks throughout the ENTIRE dealership. CONFIRMING a vehicle is on site, CONFIRMING a appointment, and then NOT having said vehicle IS MISLEADING! Literally the definition of a BAIT AND SWITCH! Hold employees responsible for BAD BUSINESS. Not a SINGLE APOLOGY from a establishment that ignores CDC guidelines and treats RETIRED VETERANS in this way! DO BETTER OR LOSE BUSINESS. We expect a FULL APOLOGY from on site management.

Sep 27, 2021 -

Kia City responded

Jon, Hi! I am seeing your review and I'm sorry for what made you feel this way. We are an Auto Group with vehicles housed at various locations due to the spacing issues. Our Internet Sales team confirmed availability but sometimes we have to go get the vehicle from a storage location. And while we do our best to have everything ready, and we do most often, so we apologize that it was not ready for you upon arrived, however, having to get a vehicle is a situation that many dealers face in the NYC metropolitan area. Space is limited; that is simply the nature of being in the city. Everyone that is from NYC knows this. We certainly do not have any reason nor do we desire to ever mislead you or anyone about a vehicle. We are here to help people achieve their automotive goals. We have a vast inventory, even during this shortage, so while we do have options to show you, you can look at any vehicle you like. Please let us know how we can help you. We definitely are here for you. You can email our executive director directly at customerservice@bronxkia.com Thank you!

August 29, 2021

Worked with Julio Grullon helped me get a good deal on a K5 GT-Line. But, the sales manager Julio Guina was the worst. He didn’t answer all my questions, very hostile nor was helpful throughout the buying p More

by nayab53603
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julio Guina, Julio Grullon
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Aug 30, 2021 -

Kia City responded

Nayab53603, We're really sorry to hear that you are upset. Buying a new K5 should be an amazing experience (that's such an awesome car!) I'm glad to hear that Julio Grullon was great, but concerned how you feel that Julio Guina did not share that same welcome. I'm surprised as both of them are always so friendly and helpful. Let me look into this for you. We absolutely want you to be happy, feel confident and welcome to visit us anytime. If you have more to share about your experience, will you please send to our Executive Director, John Marciano, at customerservice@bronxkia.com He will inquire with Julio on your behalf. Congratuations to you! No matter what, you have a terrific car and you can smile everytime you go for a drive.

Sep 27, 2021 -

Kia City responded

Nayab53603, We're really sorry to hear that you are upset. Buying a new K5 should be an amazing experience (that's such an awesome car!) I'm glad to hear that Julio Grullon was great, but concerned how you feel that Julio Guina did not share that same welcome. I'm surprised though as Julio Guina is usually always so friendly and helpful. Let me look into this for you. We absolutely want you to be happy, feel confident and welcome to visit us anytime. If you have more to share about your experience, will you please send to our Executive Director at customerservice@bronxkia.com He will inquire with Julio on your behalf. Congratuations to you! No matter what, you have a terrific car and you can smile everytime you go for a drive. You are always welcome at Bronx Kia!

August 28, 2021

Fantastic staff who will go above and beyond to make sure you are completely satisfied. Thank you guys for all your help. See you for my next Kia! More

by Mr. Cheese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Mayorga, Julio Guina, Jimmy Sanchez, Irma Chaudhary, Terry Michel, Jerry Rizvi, Julio Grullon, Fabio Gomez, Kareem Burnside, Benjamin DeLeon
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August 27, 2021

My sales rep Julio Grullon was really good. He was very attentive and not too pushy. If this review was solely based on him it would be 5 stars. I felt that the dealership undervalued my car on the trade More

by FROJAS775
Recommend Dealer
Yes
Employees Worked With
Terry Michel, Julio Grullon
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August 27, 2021

Bronx Kia was definitely the best choice i could have made for myself and my choice in car. Everyone there was so helpful and the place was safe and overall a great experience More

by car.review
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Sanchez, Jerry Rizvi
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Aug 28, 2021 -

Kia City responded

Good morning! Congratulations on your new Kia! And thank you for your kind review about Jimmy Sanchez and Jerry Rizvi! Now that you are the proud owner of a new Kia, we hope that you will continue to visit us in our service department when it's time for your first oil change and you'll see John Arias, our service manager. You'll notice that John has great reviews, too! So, you'll continue to be in good hands! Safe travels every day!

August 26, 2021

Love my truck! the services were excellent and Mr.Dalmasi was the greatest really professional and made everything smooth. no wait time really precaution due to COVID I felt in a secure environment. More

by LESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geraldo Dalmasi
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August 26, 2021

I was very pleased with the overall service.Everyone was I was very pleased with the overall service. Everyone was so pleasant and welcoming. Will definitely return in six months! John Arias and the rest o More

by scruzma00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
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August 24, 2021

John was very friendly and did everything to give me the best service at the right price, I was pleased with the service my vehicle received. Waiting time was fair and accommodation was excellent. More

by xmichealg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
Report | Print
August 20, 2021

John was very cordial and attentive to my needs. Very professional. Waiting area very clean and free coffee available. I did notice though that most employees don’t wear a mask in contrast with customers More

by tutuyamo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
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August 20, 2021

I had a great experience John who took care of my oil change and tire rotation his service was awesome. the price was right. Would recommend! More

by L Penn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
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