Kia Country of Charleston

Straightforward and honest Todd made our car buying experience enjoyable. I came with a budget and he helped me to understand all of my options without putting any pressure on m Todd made our car buying experience enjoyable. I came with a budget and he helped me to understand all of my options without putting any pressure on me to purchase. Definitely got the feeling that he liked his job and enjoyed helping people! Highly recommend him and Kia Country of Charleston More

Worst expierence buying a car ever! Worst expierence buying a car ever. The salesman talked himself and the dealership up so much about customer service and how they were the best in the Worst expierence buying a car ever. The salesman talked himself and the dealership up so much about customer service and how they were the best in the area. Ive seen the exact opposite. Terrible customer service. The day i left the deslership they forgot to take the payment. Was supposed to call me that monday to set up and appointment to have the car serviced. Never did had to call them to set up an appoointment and remind them they never took the payment the day i got the car. Had an appoinment that week when i get there i was told there was no appointment set up. Had a number of simple things to get done like replacing wipers, putting carpets back in, removing the kia sticker off the trunk. My car was there for 6 hours and no one called me to let me know my car was done i again had to call them. After my car being there for 6 hours the only two things that were done was oil and alingment. Before i dropped the car off i reminded the salesman what had to get done and was assured it all would. He said he would even put the wipers on himself if he had to. Never recieved an apololgy for wasting my time now i have to go back there another day and check to make sure they are doing there job. Very unhappy with the way things are being handled. Still waiting for a call back to set up a second appointment. Very unhappy with the overall experience. Been almost 3 weeks since i got the car. More

Awesome Buy This is the fifth car that we have purchased from Kia Country of Charleston, the sales representative, Elijah Tucker, has always treated us with respe This is the fifth car that we have purchased from Kia Country of Charleston, the sales representative, Elijah Tucker, has always treated us with respect and insured that we received a very satisfactory deal, no high pressure sales just honest deals. The service department and Finance Department have always been courteous and true blue. Thanks Elijah and Kia Country. More

Couldn't ask for a better experience I am recently separated and a mother of 2 young children, one with special needs. I've never shopped for a car by myself before, so I was extremely ne I am recently separated and a mother of 2 young children, one with special needs. I've never shopped for a car by myself before, so I was extremely nervous when I walked into the dealership. Right from the start, Lance was courteous, patient, and understanding. Even the other staff salespeople who weren't working with me made me feel at ease. Lance paid close attention when I told him about my special circumstances, and answered all my questions clearly- he even anticipated questions that I hadn't even thought of yet!. When I was indecisive, he presented all my options in an understandable way and had creative solutions that fit both my budget and needs. I never felt pressured or rushed and was able to go through the decision process at my own pace. After the purchase was made, I felt confident and reassured that I had made the right choice. I never knew car buying could be this much fun! More

Sportage checked for engine problem 2013 KIA Sportage was checked on 8/18 because I had gotten a recall notice. Had made an appointment for 8/14, but it was not entered in the system wh 2013 KIA Sportage was checked on 8/18 because I had gotten a recall notice. Had made an appointment for 8/14, but it was not entered in the system when I arrived for the appointment. Appointment was again made on 8/18. Arrived at 7:45 a.m. and asked after the service was performed to have car washed --- it wasn't done. I had to ask if everything was okay regarding the recall and was told that it was. This is the second time I've asked for a car wash and it wasn't performed. Telephone connection in car did not function after service was performed. More

Poor Customer Service Extremely poor customer service and communication within the service department. We were told numerous times that we would be contacted with updates r Extremely poor customer service and communication within the service department. We were told numerous times that we would be contacted with updates regarding a repair on our vehicle - which we are leasing from here and have only had since January. We dropped our car off at 8:15 in the morning with an appointment, only to have to call them in the afternoon around 2pm to be told that they are just now working on it and we will have to have a loaner vehicle until they could determine what was exactly wrong. The loaner vehicle was in no way comparable to the 2017 Kia Sportage I drive. My son's car seat was unable to be placed in the center back seat due to the bucket seats in the back, the car had a funny smell, and the steering wheel was sticky. I was disgusted the moment I got in. It has been a week now and we finally got our sportage back today. We communicated with Chelsea the entire time our car was there and she never once called to update us on the status of our vehicle and continued to make excuses for this. We were told we could pick our car up Thursday, and if my husband hadn't had called to let them know I would be a little late we would have never known until arriving that our car still wasn't ready. I am appalled at the way she flung paperwork to another service worker and avoided conversation (once again) with my husband. I hope that the repairs on my vehicle hold up this time and do not warrant another visit anytime soon. More

The very helpful and courtesy and friendly to their customer The whole entire staff at Kia of Charleston they are very friendly and they treat their customers with respect and I have dealt with Todd Carson on bo The whole entire staff at Kia of Charleston they are very friendly and they treat their customers with respect and I have dealt with Todd Carson on both vehicles is a very good salesman and Chelsea is very good in the service department I have respected lot the entire sales people and service people have done for me thank you More

Smoothest Purchase Yet! My husband and I have purchased numerous vehicles over the past 30 years and our experience with Charles Davis was the easiest, smoothest transaction My husband and I have purchased numerous vehicles over the past 30 years and our experience with Charles Davis was the easiest, smoothest transaction we have made in purchasing a car. Charles was on top of everything ever step of the way. He was very knowledgeable about the vehicle and all the features. We are also impressed with Kia's warranties on their vehicles and additional perks Kia provides it's customers - from free carwashes, to pick-up/drop-off service for scheduled maintenance, etc. More

My First Car! I really appreciated Mr. Tucker's help with getting me into a car. My intentions were to get a used vehicle and be on my way but I am more than satisf I really appreciated Mr. Tucker's help with getting me into a car. My intentions were to get a used vehicle and be on my way but I am more than satisfied with my outcome. He helped me get a brand new 2017 Black Kia Soul, which is my dream car! Thank you so much. More

Great service! Lance was awesome! He spent hours with me making sure that we got the price and payment where it had to be! He was so patient with me learning what I Lance was awesome! He spent hours with me making sure that we got the price and payment where it had to be! He was so patient with me learning what I truely wanted in a car and making sure I got all of the features on my must have list! I would highly recommend him to anyone looking for a new car! More