Back

Kia Country of Charleston

Charleston, SC

4.6
2,771 Reviews

2361 Savannah Highway

Charleston, SC

29414

Directions

By Type

2,771 Reviews of Kia Country of Charleston

September 15, 2020

The person we meet with was friendly, helpful and courteous. I was impressed with what he and the dealership in general had to offer. Looking forward to continued business in the future. More

by MalamiteLTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bimonte
Sep 16, 2020 -

Kia Country of Charleston responded

Thanks so much for the 5-star review. Congratulations on your new #SOUL.

September 14, 2020

You guys were so amazing! Made buying my first car easy & hassle free! I love the car it is so beautiful. Blue is my fav colour’ More

by brukswets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Tucker
Sep 17, 2020 -

Kia Country of Charleston responded

There are few things as exciting as your first car. Congratulations and thank you. #trueblue

September 14, 2020

Bill was awesome to deal with. Got the car and the price that we wanted. Easy and fast. I would highly recommend this dealership and Bii D. More

by cvwest60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dockendorf
Sep 17, 2020 -

Kia Country of Charleston responded

Getting the car you want for the price you want is really what it's all about. Thanks for acknowledging Bill's efforts to make it happen. Thank you and congratulations.

September 12, 2020

Will work with you to get the price you want. Justin treated us great and made the process as smooth as possible. I never felt like I was being taken advantage of. More

by Ddavis611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Kephart, Justin Bimonte
Sep 14, 2020 -

Kia Country of Charleston responded

Thank you very much. Happy customers are everything. Congratulations and enjoy your new #Sorento.

September 10, 2020

Super fast and friendly. Would highly recommend. Justin was professional and highly knowledgeable. Loving my first ever Kia. Excited to shop again when we are ready More

by Mannixclan4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bimonte
Sep 10, 2020 -

Kia Country of Charleston responded

Congratulations on your new K5. We're delighted to know that Justin provided excellent service. Thanks for spilling the beans. #WeMakeItEasy

September 10, 2020

I was quoted a price on a new Sorento online. After several back and forth emails confirming that the vehicle was what I was looking for we drove to the dealership (over 50 miles) to view and test driv More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Bittner, Zola Gearding
Sep 14, 2020 -

Kia Country of Charleston responded

We are disappointed that you had a negative experience. We strive to make the process of purchasing a vehicle as easy as possible, Key to that is working in advance with our Internet sales team to answer questions about vehicles, inventory and pricing. We sent you a link to a 4-cylinder base model with a quote. You responded that you were interested in a V6 Sorento and we sent you a new link and quote which is about $3200 more. We can only assume that you did not see this quote. We genuinely felt bad that there was a miscommunication and offered you more for your trade than it was worth and offered an additional discount on the vehicle. Unfortunately we cannot sell the V^ for a base model price. We do not use bait and switch tactics. We make every effort to provide accurate and transparent information. All of our inventory is listed on our website and 3rd party sites with MSRP, Manufacturer Rebates and Dealer Discounts. We are confident that we offered an outstanding deal on the V6 Sorento. If you are unable to find a better deal anywhere else we would still like to earn your business.

Sep 14, 2020 -

Tom responded

Not true. I stated from the beginning that I wanted a V6. I was sent a link and a quote saying that the link was for the vehicle but the link was to the full inventory and I could not find the stock number as sent. I then I sent back an email stating such. I then received another email w/ another link and no other quote. I asked again if this was a V6. The return email stated that "this is the vehicle that you were looking at". Believing as advised on the vehicle and price I then said that we would come in and look at it. When we got to your dealership, that is the first time that we were advised that price would be different. It may have been a different vehicle but it was clearly stated that it was the vehicle that I was looking at. There may have been miscommunication but it would be amongst your staff and I would expect you to honor what was quoted even if you did have to take a loss. I owned a business for over 20 years and know the value of honoring your word even if it is mistaken. I learned my lesson and if I can save someone else from this type of behavior, I will.

September 09, 2020

Fast and easy- made the 2 hour drive totally worth it! Justin was very professional and a subject matter expert! He made my daughter’s first car buying experience an excellent one! More

by Shannonray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bimonte
Sep 09, 2020 -

Kia Country of Charleston responded

Thanks for taking the drive. Buying your first car is a big deal and Justin was happy to be a part of it. Congratulations to your daughter from all of us at Kia Country and thank you for the five-star review.

September 09, 2020

We were pleasantly greeted upon entering the dealership. We really appreciated the greeting of "How can we help you ?" Even though it was late in the model year, they had inventory that made our choice ver More

by Charles W.
Recommend Dealer
Yes
Employees Worked With
Michael Brand, Bill Dockendorf
Sep 10, 2020 -

Kia Country of Charleston responded

Thank you, we appreciate the 5-star feedback. Thanks for letting all know that #WeMakeItEasy to buy a car. Congratulations on your new #Sorento. Many happy #KiaDrives

September 09, 2020

Bill was wonderful to work with. He made the whole buying process a breeze. He is a true professional and very helpful and pleasant person to work with. More

by smccallwalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Bittner, Bill Dockendorf
Sep 14, 2020 -

Kia Country of Charleston responded

Thanks for spreading the word. #WeMakeItEasy to buy a car. Bill appreciates the kind words. Congratulations!

September 08, 2020

Quick, easy, excellent service. The 90 day inspection scheduled before leaving. Everything was explained about the features of the SUV. Questions were answered to my satisfaction. More

by deerakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Tucker, Eric "EG" Dambaugh
Sep 10, 2020 -

Kia Country of Charleston responded

#WeMakeItEasy to buy a car. Thanks for the 5-star shout out. Congratulations on your new #Sorento. See you in 90 days.

Sep 12, 2020 -

deerakes responded

#NewCustmer for years to come.

...
87
...