Kia Delray - Service Center

Poor customer service My two year old Kia wouldn't start. I called your service dept. and was given an 800 number for towing. I called the number( while at work with a clie My two year old Kia wouldn't start. I called your service dept. and was given an 800 number for towing. I called the number( while at work with a client at my desk) and held for 32 minutes and then disconnected. I called the dealership back and told them, and they told me that I had to call the number back of I wanted my car to be towed. I called again, and after another 30 minutes someone finally answered. I do not have the type of job where this is an easy task, and it made it very stressful. When the tow driver came, I asked him how it worked and he told me that someone from service would call me. At 5:00 I called them because I hadn't heard anything. I was connected to seven different people before some asked if I was calling Florida because he was in Rhode Island. One of the seven had transferred me to RI. He then connected me to Florida. The person on the line put me on hold, came back and said that they were assessing my vehicle and would call me back before six. When I got home at 5:45, there was a voice mail on my home phone from 3:00 pm stating that I needed a new battery and that they needed my consent do do it. So, why didn't they call my cel( that I gave them) and who's car were they assessing when they said that they would call back before six? It was such poor customer service and made for the most stressful day. It made me so miserable during a very stressful time of year. More

Iwould return for future service. H a Have been there several time and always bee n treated professional y. and good customer Service ,and Quality work and Friendliness. Benn very r H a Have been there several time and always bee n treated professional y. and good customer Service ,and Quality work and Friendliness. Benn very responsive. More

Very professional Service coordinator Bob Cooklin kept me informed throughout the day when my Kia was in for service. Very friendly and very professional. First time us Service coordinator Bob Cooklin kept me informed throughout the day when my Kia was in for service. Very friendly and very professional. First time using service dept. at Greico will definetly use again. More

Quick Oil Change I visited the service department and asked for an oil change and tire rotation and was out in under an hour! The service Rep did not try to push any e I visited the service department and asked for an oil change and tire rotation and was out in under an hour! The service Rep did not try to push any extra services which I highly appreciated! More

emergency service My xx engine light came on in my brand new Kia Service told me to cone right in I was taken in a timely manner and the issue resolved with no proble My xx engine light came on in my brand new Kia Service told me to cone right in I was taken in a timely manner and the issue resolved with no problems More

New to the area—-great service experience Efficient and friendly! Out in less than 2 hrs for routine service, tire rotation and oil change. Juan Gascon was great! I would definitely consider u Efficient and friendly! Out in less than 2 hrs for routine service, tire rotation and oil change. Juan Gascon was great! I would definitely consider using this dealership when the time comes to trade in my beloved Soul! More

Everyone was very nice and helpful Everyone at Greico Kia were really nice and my service advisor Al was very efficient. While I was waiting in the waiting room Debbie Roetzel came in Everyone at Greico Kia were really nice and my service advisor Al was very efficient. While I was waiting in the waiting room Debbie Roetzel came in and talked to me as well as my original Salesman, Edgar Cabrera. Each of these people have contributed to me going to Greico Kia. More

Very Happy Customer I was very pleased with my visit to Grieco,s service center, They are professional and knowledgeable and I m so happy that I chose them to purchase my I was very pleased with my visit to Grieco,s service center, They are professional and knowledgeable and I m so happy that I chose them to purchase my new car. Five stars from me. Jacob Brevda More

Tire change So i called to ask for an appointment for a tire change and the lady on the phone said you can come in you don’t need an appointment will just stay h So i called to ask for an appointment for a tire change and the lady on the phone said you can come in you don’t need an appointment will just stay here so when I get there it was 5 o’clock and the guy tells me how I don’t know if I have time for you if you don’t have an appointment I’ll see what I can do for you which I said the lady told me that I don’t need it and you guys have time he said I don’t know we’ll see I went inside I asked the lady that I spoke on the phone with and she said yes he has time for you so when I went outside and told him he started asking me questions about the vehicle so he sends it in the service area and then after 40 minutes spent in the dealership answering questions about the numbers names addresses and other stuff he tells me that they don’t have that tire in stock which the lady on the phone said that she has it so next time instead of wasting my time and their time it’s better just find out what model tire is so everybody’s happy I don’t have to waste my time I would never recommend that location to anybody it was unfriendly and professional Bad customer service More

Very good service starting with Al followed by a great staff My time was a pleasure getting my car serviced. While I did I took the time to tell a shopper about the quality of the cars. My time was a pleasure getting my car serviced. While I did I took the time to tell a shopper about the quality of the cars. More