Kia Delray - Service Center

Long wait and expensive Very nice place clean and comfy which is good because it took awhile for work to be performed. The staff was very nice and helpful but it does feel as Very nice place clean and comfy which is good because it took awhile for work to be performed. The staff was very nice and helpful but it does feel as if you are being sold on things you may not need at that time. This is usually the case with most dealership service centers, and it wouldnt be a issue if they actually gave u reasonable prices to do the work. For instance to put a set of $40-$50 dollar front brake pads on should not cost $250 thats alot of $ in labor ecspecially if the rims and tires are off the vehicle already! If they said $100 (even $150 still pushing it) I would of said do it and they would of had another sale, that would of taken them no time at all! Also $50 for an air filter change or cabin filter change is outrageous the filters cost $20 and take 15 minutes to install! Why do they have to make such a profit on simple jobs? Just make a little less profit (labor charges apparently cause parts werent that much$) and make your customers really happy and more people would be more likely to bring there vehicles to the dealer for service work! If they actually would of giving us good prices I would of told them to do it all (just to save me time) but as a very knowledgeable mechanically inclined person I just cant see over paying for something so simple to do. So all in all was happy with customer service, the service center itself. But was very annoyed to find out the actual work that was done for the amount of time I waited and would of loved to get the other services done but they were just to expensive for the jobs that were needed. So now I also have to spend more of my own time to finish servicing my own vehicle after 4hrs of sitting at the dealership already. Please think about making your prices more reasonable so if I am to bring my vehicle to you (& patiently wait 4hrs) atleast I feel like I got something completed for the day and didnt get ripped off doing it. Work performed was done well I will say and vehicle feels a little better just not happy that I have to finish the job. Thank you! More

Steers to left when stopping. When I was on vacation I noticed a shimmy in the steering while driving. Upon returning home I also noticed the car wanted to steer to the left when b When I was on vacation I noticed a shimmy in the steering while driving. Upon returning home I also noticed the car wanted to steer to the left when braking and a grinding sound from the front end. I took the car to Greico to find out what the problem was. Al Dopman was the service advisor he diagnosed as tire tread separation, driver's front. The solution was 2 tires for the front. More

Always the friendliest staff! Jennifer and the rest of the service crew are as nice as they are efficient! The reason I leased my car from Grieco Kia in the first place was because Jennifer and the rest of the service crew are as nice as they are efficient! The reason I leased my car from Grieco Kia in the first place was because of their awesome sales team, their service team is just as amazing. Grieco Kia has the best employees!! More

taking the nail out of my tire cost me nothing. I was very I have been using Al Dopman since I bought my 2014 Kia and on June 23 I went in to just check out the letter offering me a great deal on a trad I have been using Al Dopman since I bought my 2014 Kia and on June 23 I went in to just check out the letter offering me a great deal on a trade-in and I couldn't pass it of. The reason I chose Edgar Cabera is because the week before I was in for service and while wandering around I met him and he impressed me for his honesty and friendliness. As far as Al is concerned, he has always told me the truth about what was wrong. He never up the work. I also had a good experience with Fred Pulmutter. He never shut me down and always was there to answer my questions. Being an old lady, I could not understand the computer on the dash and I've been in several time to get help. More

scratched Very pleased with being able to wait while my scratch on my door was taken care of ! While waiting I kept being informed of the progress and was out o Very pleased with being able to wait while my scratch on my door was taken care of ! While waiting I kept being informed of the progress and was out of the dealership in a timely manner@ More

Excellent service, great people. I have never experienced such a pleasant environment at a car dealership before. Big congrats to the entire team, keep up the service, great people. I have never experienced such a pleasant environment at a car dealership before. Big congrats to the entire team, keep up the good work. More

Generally good experience I thought that close to a 2 hour wait for oil change and tire rotation seemed excessive especially since I had an appointment. Interfacing with Bob C I thought that close to a 2 hour wait for oil change and tire rotation seemed excessive especially since I had an appointment. Interfacing with Bob Cooklin however was excellent, answered all my questions, and was very accessible. More

good service Bob was very helpful. He noticed that I had a problem with my passenger side airbag. He called me to notify me and also offered me a rental car very p Bob was very helpful. He noticed that I had a problem with my passenger side airbag. He called me to notify me and also offered me a rental car very promptly. when the job was complete three days later he called me and I picked up my car with no problems More

Fast Friendly service Justin did a great job. He communicated well and made it very clear what was to be done. He kept me informed and was very friendly. Justin did a great job. He communicated well and made it very clear what was to be done. He kept me informed and was very friendly. More

Always the best service I always take my sportage in for service at KIA. The staff is friendly and knowledgable. They always try and get my car out ASAP. It comes to me cl I always take my sportage in for service at KIA. The staff is friendly and knowledgable. They always try and get my car out ASAP. It comes to me clean as can be! More