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1,451 Reviews of Kia Downtown LA - Service Center
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Verified Customer
March 12, 2024
Customer service was great. Arturo was informative and amazing customer service. One comment would be to please keep your restroom in operating order. I waited for my repair and Arturo was informative and amazing customer service. One comment would be to please keep your restroom in operating order. I waited for my repair and restroom was out of order. Many people waiting for the restroom only 1 available because the other was out of order. This is my second visit and last time I was here it was also out of order. More
by rosi6.333
Employees Worked With
Arturo parts dept
March 10, 2024
Almost zero communication. The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor co The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor cost was exorbitant. I asked for a car wash before the car would be returned and not only did they not honor the request, I got the car back dirtier than when it was sent in, and with shards of broken car window glass in between the seats of my 2 month old car that has never been in an accident and never been near any broken glass. I will go ANYWHERE but here the next time I need work done. I think Carson has a Kia service center, it can't be any worse than the DTLA one. Go to DTLA Kia Service Center at your own peril. More
by s.e.razar
March 09, 2024
Jay was a very great help very sweet also the young lady at the register always sweet as well Kia dtla is the best! Great customer service one last person the older caucasian gentleman always sweet as well at the register always sweet as well Kia dtla is the best! Great customer service one last person the older caucasian gentleman always sweet as well More
by envyquii143
Employees Worked With
March 09, 2024
One of the best dealership in LA sevice is great and fast very friendly safe area. very friendly safe area. More
by paulineottley
Employees Worked With
March 09, 2024
The people were great-from the person guiding the line of cars to the check-in to the people floating around. They were helpful, friendly, and efficient. My only complaint is it took me an addition back 45 m cars to the check-in to the people floating around. They were helpful, friendly, and efficient. My only complaint is it took me an addition back 45 minutes to get my car registered in the shop. But I know this is a space issue that is being rectified from Kia. More
by NCHEN025
Employees Worked With
Desiree
March 08, 2024
Ask for Julie Romero she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff. More
by GOMDELGADO
Employees Worked With
Julie Romero
