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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,451 Reviews
Call Service Center (888) 939-3589

1,451 Reviews of Kia Downtown LA - Service Center

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July 19, 2023

Excellent services. My Kia service representative was very knowledgeable and communicated promptly on the status of my car. Would recommend to others. More

by jasmin.moran48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
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July 19, 2023

Thank u love the service great car would recommend to anyone ….. thank u bye n More

by Dasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2023

I had a question about a possible coolant leak. When I received the car back, there was no explanation - granted, the service advisor wasn't present when I picked up my car, but still. Also, I have More

by Tyler Hall
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
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July 18, 2023

Arturo Ríos was very helpful and kind with me . Grace customer service skills .answer all my questions I had . . More

by patty26.pf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Ríos
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July 15, 2023

Fast clean and polite service will recommend to friends and family my go to shop thanks More

by TONDRASTEPHENS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember namr
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July 15, 2023

First when I bought the car they didn't tell me to add the maintenance wich other dealership has for free I took my car for a oil change and filters they took about five hours to do it plus I told them my More

by mannygarcia043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Kia Downtown LA responded

We apologize for any inconvenience you experienced and we apologize for the delay in servicing your car. We appreciate your feedback and will work on improving our communication and service efficiency. Please reach out to us directly regarding the issues with your car, and we will address them promptly.

July 15, 2023

Good customer service great service on point checking on customers thanks for good work and for taking care of the recall More

by Monteshector24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio quinonez
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July 15, 2023

LOCAL,fast easy took care of all my needs thanks,i will return to buy myself a new one in oct thanks More

by DIESELMANCA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remenber
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July 14, 2023

Staff was good. But reservations system waiting in line in car outside on street sucks. More

by TAI88CHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
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July 13, 2023

The service was reliable and efficient, I was in and out for my regular service in about 90min. More

by OLUTUNMBI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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