The service manager, Corey Smith, is awful and will lie right to your face....
I took my Kia in because I had two lights coming on. One was a huge safety issue (Forward auto-collision alert) and the other is the Cruise control not working. I was told the lights were coming on from a replaced windshield and I needed to pay $300 to calibrate it. The windshield was replaced a month before the lights started coming on, but I paid, and upon leaving the parking lot the lights are on!! I immediately turned around and went back to the dealership. I was told by Corey that the wrong windshield was Installed and “good luck getting your insurance to pay the taxes on the calibration!”
After a back and forth with the windshield repair place, they sent me to another place (Precision Auto) to have the camera calibrated - this place told me the lights had nothing to do with the camera, but a sensor in the front bumper!!
I took the car back to Kia, and Corey was upset because he knows the guy at Precision and couldn’t believe he would say that. He then Called and told us that he knew the GM District Manager (MIA) and was talking to her and how Kia wouldn’t pay to Fix it. He also accused my husband and I of tampering with the bumper because there’s no possible way the sensor could have moved on its own.....
Moreover, the car is only 6 months old with 13,000 miles, and Kia has such a GreAT warranty, but this particular sensor was only covered for 12,000.
However, it Seems Corey was right on how Kia wouldn’t help us- we have now been getting the run around for going on two weeks from Kia Consumer Affairs about our mistreatment from Mr. Smith, and the fact my car Still isn’t fixed!!! Even though I paid $300 because they “fixed it.”
Please please people - buyer beware!!! Will never return to that dealership and I’m telling you all not to,