Kia Medford

Quality Issues and Failure to Back Thier Product It's easy to review new car and the dealership you purchased it from right after the purchase when the honeymoon phase of your purchase is fresh. The It's easy to review new car and the dealership you purchased it from right after the purchase when the honeymoon phase of your purchase is fresh. The real satisfaction level comes later. Here's my non-honeymoon review: My wife and I purchased a brand new 2016 KIA Sedona. It had a grand total of 19 miles on it. The sales staff was low pressure we liked that. Financing took a while but we bought on a Saturday when banks were closed. The first problem showed itself when it came time to register the vehicle. We had the tax and registration added to the financing. They were supposed to cut us a check and send it to DMV. As the deadline approached and penalties were about to accrue we called them and asked about the check and informed them that in three days we would be penalized for being late. They told us up front it could take a while; great. But when the check arrived sent to us late we saw that the check was dated almost a week and a half before we received it. It arrived too late and registration cost us an extra $250.00. We asked if they were going to reimburse us for the penalty since it was their failure to send us the check in a timely manner. they said they would get back to us. Surprise; they never did and we ate the $250.00. Part 2: We purchased all of the extended warranties and lifetime oil changes. At 13,000 miles my wife took it in to be serviced and found out that the tires were showing metal on the front and back tires. After only 13,000 miles? She was informed that the vehicle was very far out of alignment. After only 13,000 miles? Apparently the alignment warranty is up after 12,000 miles. I understand that I guess, but why didn't they catch that earlier, and then fix it? I am a very dissatisfied KIA owner. And Butler KIA's failure to fix what appears to be a fault or defect is unacceptable. Their inability to hold up to there end of an agreement in a timely manner by issuing a check for registration and tax and then hanging on to it for 7 - 10 days; unacceptable. More

Best Car-Buying Experience Ever! Just wanted to thank Chris, Parker and John in Finance for helping me. You guys far exceeded my expectations. You guys are the BEST! Thanks Just wanted to thank Chris, Parker and John in Finance for helping me. You guys far exceeded my expectations. You guys are the BEST! Thanks More

Certified Sedona Last February I bought a 2015 Certified used Sedona from Butler Kia in Medford, Or. What a pleasant experience and what a wonderful vehicle. Smooth, q Last February I bought a 2015 Certified used Sedona from Butler Kia in Medford, Or. What a pleasant experience and what a wonderful vehicle. Smooth, quiet and does every thing we need it to do. Suprisingly good gas mileage for a 5100 pound van. We love it! More

buying experience with my new soul + AWESOME! I just purchased my new kia soul + from Butler kia of medford and I have to say it was a fun and relaxed experience. The sales person who helped me se I just purchased my new kia soul + from Butler kia of medford and I have to say it was a fun and relaxed experience. The sales person who helped me select the vehicle I was interested in was very friendly and very knowledgeable. Bob Miller thank you for your help and willingness to answer any and all questions I threw at you. John Stafford the finance wiz was great. He must have his finance forms memorized forward and backward. I was in and out of his office in no time. And last but not least is the guy who runs Butler Kia. Tom King. He is the guy who encouraged me to come back in from a previous visit. Glad I did. Thanks to everyone involved. More

A great dealership I have just purchased my third kia from Th is dealer and my experience was great!! they treat you with respect and are very courteous. They make y I have just purchased my third kia from Th is dealer and my experience was great!! they treat you with respect and are very courteous. They make you feel at home and welcomed, the dealership has always been very clean and has had a great selection of cars to choose from. The follow up communications has always been excellent, the service dept. does a great job as well as the parts dept. My salesman for all three purchases has been awesome, he will call periodacly to see how things are Bob Miller does a great job. Thank you, Don Miller More

Good dealer/Good deal I went to this dealership with a car and price in mind. They worked with me to get me into the vehicle I wanted at close to what I expected to pay. I went to this dealership with a car and price in mind. They worked with me to get me into the vehicle I wanted at close to what I expected to pay. More

Great job Butler kia Thank you Butler kia. This is our second kia opitma. ..and thank you Bob Miller... We would send anyone out to look for a new car or used car. Thoug Thank you Butler kia. This is our second kia opitma. ..and thank you Bob Miller... We would send anyone out to look for a new car or used car. Though you..Thanks. Again the McAnallys More

Awesome experience!! Buying a car is stressful enough but my experience with Butler Kia in MedFord was great. I worked with Chris from internet sales and the manager Tom a Buying a car is stressful enough but my experience with Butler Kia in MedFord was great. I worked with Chris from internet sales and the manager Tom and they are fantastic! I love my new Kia Soul! Thanks guys More