Kia of Attleboro

I’m a very loyal customer that takes the time to drive up from Newport. Top knotch all around. The service dept has always bent over backwards to accommodate me. from Newport. Top knotch all around. The service dept has always bent over backwards to accommodate me. More

Thank you so much. The work was completed in a timely manner and staff was extremely helpful. Have a nice afternoon and a great weekend manner and staff was extremely helpful. Have a nice afternoon and a great weekend More

Polite and accommodating staff. Very efficient service. The price was fair. I wish the kia coupons were mailed to me For some reason that stopped. Thanks Kia The price was fair. I wish the kia coupons were mailed to me For some reason that stopped. Thanks Kia More

Very professional staff! Definitely would recommend to friends and family. We came in to look and test drive and left the same day with our new car. Amazing! Nathan was awesome! friends and family. We came in to look and test drive and left the same day with our new car. Amazing! Nathan was awesome! More

I am very happy with the choices we made going to Attleboro Kia the service is great and they are very friendly I would send my friends to go there for a car Attleboro Kia the service is great and they are very friendly I would send my friends to go there for a car More

Courtney in service advisor was awesome, and the service manager (Mike Johnston) was extremely helpful. You guys rock. Thank you so much for making me feel like family- Shawn manager (Mike Johnston) was extremely helpful. You guys rock. Thank you so much for making me feel like family- Shawn More

I have had such a bad experience with Courtesy Kia in Attleboro and Kia America that I will never buy another Kia, and want to get rid of the one I have ASAP. I was having trouble with my battery and had Attleboro and Kia America that I will never buy another Kia, and want to get rid of the one I have ASAP. I was having trouble with my battery and had it charged by AAA but it died again, so I drove it a lot but it died again, and also tried having a service station professionally charge it but it still died. So I made an appointment for a new battery at Courtesy Kia. I had to wait a week and a half to get an appointment when I was not working, and then call AAA to jump start the car to try to get to the appointment on time. I was early so I drove around a bit before my appointment time. When I got there I explained all of this to the counter person. And I did not ask them to check my battery, I asked to have it replaced. In the end they told me it did not need to be replaced. My bad for believing them. Then when it died again, I had to go through the whole process again to get the car there for another appointment, and this time get the battery replaced. The problem I see with Courtesy Kia is that they follow a set process for each issue, but do not listen when the customer explains their experience with the car. So, with my battery issue for instance, they checked the battery and it had enough of a charge that their process said it did not need replacement, but they completely ignored what I had told them about the history of the problem and the fact that I had driven it for a while before the appointment. I have experienced this type of problem before with them on smaller issues. They also had no sympathy for the fact that I had to go through the appointment process twice to get the car fixed. So when I received an email with a survey about my appointment I complained. I am not even going to try to explain what happened after that except that many emails later I gave up, because I kept receiving responses from Kia America that showed that they didn’t read my emails – the ones they had asked me to send! This whole process has taken over three months. What a waste of time and effort! On 3/24/21 I got a call from the service manager (while I was in a meeting of course!). So I returned the call and got disconnected. Returned the call again and found out he had called me because he was told I was making a formal complaint. I don't know where he got that information because it's not true. I have already wasted enough time on this issue! Once he realized I hadn't threatened to make a complaint he told me to call him the next time I brought the car in so he could make sure I had a better experience. So I guess you need to know the service manager to get your car fixed right the first time. But there will not be a next time for me. I will not spend my time and money at any business that is run this poorly. More

First time owner of a Kia..Staff and service First time owner of a Kia.. Staff and service outstanding!! Would highly recommend.. The place is very clean and service to my vehicle exceeded my First time owner of a Kia.. Staff and service outstanding!! Would highly recommend.. The place is very clean and service to my vehicle exceeded my expectations More

They do good job at scheduling appointments a few days in advance. The platinum care plan that they offer is excellent. The people who work with customers are up-front and courteous. advance. The platinum care plan that they offer is excellent. The people who work with customers are up-front and courteous. More

He was a great sales man he helped us and please us he didn’t give up on finding us what we wanted and and waited for us even when it was time for him to go home his a wonderful sale man I had a great exp didn’t give up on finding us what we wanted and and waited for us even when it was time for him to go home his a wonderful sale man I had a great experience thank you Roy Silveira More