Kia of Attleboro - Service Center

Past experiences have not been the greatest. Always get charged for oil changes even though we have life time changes (did not happen this last time). Checkout person could be a little friendlie Always get charged for oil changes even though we have life time changes (did not happen this last time). Checkout person could be a little friendlier. When I called one day, could not even understand person who answered she was mumbled so bad. My car did not get vacuumed. Matt was wonderful, but person who I spoke with a few days before was not as friendly. More

Prompt service. Service department was friendly. Wash and vacuumed car. Car was ready as promised. Service department was friendly. Wash and vacuumed car. Car was ready as promised. More

Office was clean and organized and Darwin was very courteous and polite as he drove me to my destination while my vehicle was being fixed courteous and polite as he drove me to my destination while my vehicle was being fixed More

The Staff is always courteous, friendly and help! Makes it feel welcoming. Thank you all! Makes it feel welcoming. Thank you all! More

They did my oil change in about 45 minutes and washed my car for free! car for free! More

They were able to diagnose the problem and ordered the parts and got me in as soon as possible to fix the issue. A new horn and a new head unit . I am very pleased parts and got me in as soon as possible to fix the issue. A new horn and a new head unit . I am very pleased More

I found it to be a very pleasant experience. Everyone was very friendly. It’s was pleasure. Everyone was very friendly. It’s was pleasure. More

Service was done in good time and I have had no issues since that time since that time More

Over the last couple of years, we continue to experience service failures with this department. To note -long waits for an appointment, sloppy, or incomplete work, and a failure for the current service mana service failures with this department. To note -long waits for an appointment, sloppy, or incomplete work, and a failure for the current service manager to return calls. My vehicle recently was sent home without having been repaired at all. When I called, the staff were unwilling or unable to help because they had not been the person to check in my vehicle, and that person was out sick. I wonder if they were out long term who would rerun my car and information to me! My car was dropped off on a Saturday and left with them to make it less rushed and stressful as well as to have it cleaned. It was finally finished on a Wednesday. The only thing they did was an oil change! I was told on a Tuesday when I called for the second time that there was something wrong with my oil and gas mixing but he wasn’t sure because my rep was still out. On Wednesday when he was back in, I was told I was just out of oil somehow, and that all that was needed was to fill it. I expressed my concern regarding what appeared to be staff shortages and said that since I lived an hour and a half way, I had hoped I did not get the car returned to me and fixed with someone just dismissing the engine light, shoving some oil in and sending it home not fixed. I also expressed that if it was just oil, why didn’t my oil light go on? Why was the engine light on and not oil ? I was told that I was so out of oil that my engine could have seized. I found that impossible. No sooner I got in my driveway after my hour and a half ride home the engine light came back on, the car smelled as strong as before, and had difficulty turning over !!!! To this date in over a week later the manager has not called me back!! Yesterday the rep that did take my car did let me know that my fuel injector needed a new part and that my oil and gas were in fact mixing. A part would be ordered. This means that on Wednesday my car was sent home to me in a dangerous and damaged condition. Oh - and it was really poorly cleaned. They did bring me a service loaner. This is not the first time we have been disappointed by service. My husband was driving his Optima for the first two years of our lease with his very dangerous jerking motion when he accelerated and a grinding that stopped the car as you moved from the stopped position. we took it to this dealership over five (maybe more) times finally after two years and some videos we sent in. They realized they had to replace the transmission as it was almost completely shot by then! We drove a vehicle like that for two whole years, paying an entire lease on a car that was scaring the lights out of us as we drove it! I had my seat heater replaced, and that was a complete fiasco as well including returning my vehicle back to me with wires hanging from under the seat in a mess. I do not think this service is good. We purchased/leased two cars at the same time and the purchase experience was really super positive with the young lady that helped us. The finance manager was also great. However, since then it has been all downhill. We are unsure when these leases are over if we will find something closer to home or not- that may take a little more pride in what they return to the customers. We are very upset and more so upset that the manager can’t call customers back. More

Complete the service in a timely manner! Did not need to wait long at all! Did not need to wait long at all! More