Kia of Dayton - Service Center

Error made RIGHT I dropped my car off on Sunday and gave the keys and personal information to a sales person. By mistake, the keys were dropped in the service departm I dropped my car off on Sunday and gave the keys and personal information to a sales person. By mistake, the keys were dropped in the service department but the information was not. Because the car was not written up timely, KIA of Dayton paid for my rental car and fixed everything the next day. The service manager even told me HE would drive me to work. Suggestion: If I have an appointment for 8 a.m., a simple phone call would have cleared everything up. Also, why would a "rental' have personal items in the car? More

James was very friendly & helpful! I went in for a recall to be fixed. I also had a tail light out that needed fixed as well! Everything was done in a timely manner! The whole staff was I went in for a recall to be fixed. I also had a tail light out that needed fixed as well! Everything was done in a timely manner! The whole staff was very friendly and accommodating! More

Horrible Service I dropped my car off for an oil change and was picked up several hours later. The driver drove dangerously slow. When I finally recieved my car it was I dropped my car off for an oil change and was picked up several hours later. The driver drove dangerously slow. When I finally recieved my car it was not cleaned (windows or courtesy washed) Thanks. More

Happy with service I had been using a dealership south of Dayton for years but due to a job relocation find Kia of Dayton more convenient. I'm very happy I contacted th I had been using a dealership south of Dayton for years but due to a job relocation find Kia of Dayton more convenient. I'm very happy I contacted them to take care of a recall. All phases of my experience were excellent, from the initial phone call to schedule the appointment; the consequent appointment reminders; ease of dropping the vehicle off; and the courtesy of the staff. I greatly appreciated the courtesy drive home after dropping my car, as well. They called to my attention the need for new wipers which were in rough shape. I took advantage of their discount coupon to purchase new from their parts department (less $ than AutoZone). Overall, an excellent experience. If the need arises I will return. More

Great Experience All of the employees are helpful and friendly. They are eager to help and did a great job. There was hardly any wait time and the car was ready quickl All of the employees are helpful and friendly. They are eager to help and did a great job. There was hardly any wait time and the car was ready quickly. More

Good, but could stand a little improvement First, please advise your male employees to not call female customers "sweetie." Make loaners available to your customers, especially when a vehi First, please advise your male employees to not call female customers "sweetie." Make loaners available to your customers, especially when a vehicle being serviced is not ready on the agreed-upon day. Even more so when the vehicle has to be returned days later due to a mis-ordered part. A shuttle ride is of no help if it makes you an hour late for work and can't get you to your home after work, or back to work the next day. That said, the waiting room is comfy and well stocked. WiFi works. I've never had a problem with checkout or payment. Oil changes go smoothly. More

Awesome service The service was great even they were short staffed and having computer issues. The staff was very helpful and quick. Waiting room was well equipped as The service was great even they were short staffed and having computer issues. The staff was very helpful and quick. Waiting room was well equipped as well. More

Buying / Service I have purchased 2 Kias both Souls from Kia of Dayton both were great service as well Great experience they wash and vacuum your car with each servic I have purchased 2 Kias both Souls from Kia of Dayton both were great service as well Great experience they wash and vacuum your car with each service as well as windows More

Quick fix I popped into the kia of dayton body shop last week to get an estimate on touching up a long scratch on my Kia Soul. The staff were helpful, cost was I popped into the kia of dayton body shop last week to get an estimate on touching up a long scratch on my Kia Soul. The staff were helpful, cost was reasonable, and lucky me, they had time to do it right then! About 60 minutes later, I was back on the road. I know that won't happen every time, but I appreciate the staff making every effort to solve my problem. Thanks More

Bought a new kia sportage in March 2018 a top of the line. Bought a top of the line Kia sportage in March 2018. I feel like we didn't get the blind that hides what you have in the rear of car. I was told it w Bought a top of the line Kia sportage in March 2018. I feel like we didn't get the blind that hides what you have in the rear of car. I was told it was fully loaded with every possible option. I made an appointment to have oil changed on line and when I got there ,I was told I didn't have an appointment. They did go ahead and change the oil but acted like it put them out to do it. I asked for the blind cover but was told I'd have to pay $202. for it and I feel that is wrong! will never buy from this dealer again. More