Kia of Everett - Service Center

Too bad that we have to go somewhere else to get car washed when coming all the way for oil change...that was a great benefit washed when coming all the way for oil change...that was a great benefit More

Always very professional, service personnel awesome and polite, always a good experience bought our last two cars there. polite, always a good experience bought our last two cars there. More

Brought in for both headlights out. Invoice shows verification that both lights were out. Replaced driver’s side headlight housing, no information provided as to how passenger side was Invoice shows verification that both lights were out. Replaced driver’s side headlight housing, no information provided as to how passenger side was fixed, but was working when the car was given back. Taken back following weekend because driver’s side blinker wasn’t connected. Now the passenger side headlight is not working. Have given this place almost $2,000 for important work which has not been reliable. I do not trust them. Beginning to suspect I’m being taken advantage of. More

We are exceptionally pleased with the Service Department at KIA of Everett! While waiting for our vehicle we were greeted by everyone who walked past us. Everyone was so friendly and helpful; it was a gre at KIA of Everett! While waiting for our vehicle we were greeted by everyone who walked past us. Everyone was so friendly and helpful; it was a great experience. Our car was well taken care of - no detail too small to be addressed by the knowledgeable staff. Thank you! More

The only reason I bring my car here is because I’m under warranty and it’s the closest dealer to me. And that’s also how I’m treated so just another warranty customer. warranty and it’s the closest dealer to me. And that’s also how I’m treated so just another warranty customer. More

I felt like there was a lot of attempts to sell additional repairs. Also expensive to pay twice for two issues with car one of which was not diagnosed. additional repairs. Also expensive to pay twice for two issues with car one of which was not diagnosed. More

Frank helped us out with everything we needed to repair our Kia optima. Thanks Frank! our Kia optima. Thanks Frank! More

Had the best car buying experience no pressure was very enjoyable we will definitely be going back! enjoyable we will definitely be going back! More

Morgan Keeton made my recent experience at the Service Dept commendable, satisfying and enjoyable. In a phone call the evening prior to the appointment, he confirmed the work I wanted to be accomplished. Dept commendable, satisfying and enjoyable. In a phone call the evening prior to the appointment, he confirmed the work I wanted to be accomplished. When I drove up to the Service entrance, he met me before I exited the car. He explained the work schedule and escorted me to the waiting area where he showed me an outlet to plug-in my laptop. He handled all the paperwork efficiently and accurately. As I departed he encouraged me to take advantage of the complimentary car wash and gave me clear directions to find it. All in all, my experience was great! More

The purchasing experience here was pretty nice, with a pretty low key approach. However, I found it difficult to follow the finance person's explanation of things because he spoke very rapidly and did no pretty low key approach. However, I found it difficult to follow the finance person's explanation of things because he spoke very rapidly and did not look directly at me (this was a cash transaction - no financing). Unfortunately, my EV6 suffered a major failure after I had the car only five days, and it had to be towed back to the dealership. It took about two months for the various problems to be corrected. I needed to rent a car for about half the time, until Kia Customer Service got involved and then a loaner car became available. I'm still waiting on the rental car reimbursement. The dealership and I also disagree about a dent in the car. I didn't see how I could have dented it, since I'd only had it five days and it was parked in my garage when not being driven - never in a parking lot. The dealership said it could not have been there when they delivered it to me, but given the poor prep that this car had before delivering, I think that the dent was there but missed. I got it repaired at the dealership but I paid for it. However, I have the car back for a few weeks now and it seems to be working well. More