Kia of Lagrange

Kelvin was awesome. Mr. Thornton was patient with me and my mother beyond my expectations as well as Dusty. The service was quick and efficient. my mother beyond my expectations as well as Dusty. The service was quick and efficient. More

If you looking for great service and products KIA of Lagrange is the answer for you new adventure. Wait no longer go to KIA Lagrange is the answer for you new adventure. Wait no longer go to KIA More

Don't waste time with these guys! I spoke with a guy Don't waste time with these guys! I spoke with a guy named Kyle who said he could order a Telluride for me. He said the order would go in 3 days a Don't waste time with these guys! I spoke with a guy named Kyle who said he could order a Telluride for me. He said the order would go in 3 days after taking my deposit on a Friday afternoon and he would keep me up to date through the process. Kyle handed me off to Dayton to finalize the agreed upon cost of sale and receipt of the deposit. 2 weeks later I call and after multiple attempts with others promising he would call me back, I finally reach him expecting to hear the order was submitted but instead learn the order wasn't even placed. Kyle then gave me excuses regarding his ability to place orders and said the order would go in in the next few days and at the latest early the following week. Prior to ending the call I requested he call to confirm once the order was placed and he reassured me he would but if he didn’t to call him. He said he would call to let me know the order went in, yet several more days passed without contact. I called early in the third week requesting to speak with him and was told he was promoted and someone else would be helping me because he was so busy. The new guy Drew apologized for Kyle not getting back to me (because he was so busy) and stated he spoke with Kyle and the order went in the night before my current call and they would know in a few days if the order was received, but again worst case scenario the order may go in several days later in the week. Drew said he would call and called 2 days later and late one evening to tell me it was his day off but he had reached out to Kyle and others and had not heard back. The next day when I called Drew stated the order had not been placed but they were hopeful it should be placed in the next few days. I told him I would be calling that Friday morning and requesting a refund if the order had not been placed. Now 4 weeks after taking my deposit the car had still not been ordered and I decided to call it quits with these guys (having been more than patient). When I called to request a refund of course there was no answer on Drew’s phone or Kyle’s phone. So I called the dealer and after being passed around finally got ahold of Drew. He stated Kyle was going to order the car that morning. I explained I was tired of the run around and requested an immediate refund. Suddenly Kyle was available to speak with me and got on the phone stating he was going to order the vehicle regardless and if I still wanted it he would reach out to me when it arrived. I explained to him that he had been feeding me this line for 4 weeks and I was no longer interested in their games and extremely dissatisfied with his dishonesty, lack of professionalism, and poor customer service. He abruptly got off the phone and passed me back to Drew. I demanded an immediate refund which was processed. Kyle was dishonest from the start regarding his ability to do what he said and in my opinion likely conducts business like this as a general practice. Kyle and Dayton were in contact (for the first day) until they received my deposit. However, once I paid my deposit they put me on the “pay me no mind list”. His colleagues perpetuated the lies and excuses and there is a general tone amongst all of whom I interacted with from the call operator to the above mentioned sales people in which they continually offer excuses regarding their work load how busy they are and anything but honesty and sincere acceptance of their failures. Every time I called I was met with either a non-response/answer, no response to text messages, or voice mails not set up and unable to leave messages. I also emailed the general manager 2 weeks ago to discuss this and yet to have received a response. Do yourself a favor and steer clear of these guys. In 20+ years of buying vehicles this was the absolute worst experience. Thanks for reading and I hope it saves many others the aggravation and time lost you are likely to experience. More

They tried to rip me off!!! Dealer tried to add an They tried to rip me off!!! Dealer tried to add an addedum price of almost 3K to car eventhough the sticker price was 3K less. This did not includ They tried to rip me off!!! Dealer tried to add an addedum price of almost 3K to car eventhough the sticker price was 3K less. This did not include sales tax or licensing, it was just an upcharge. The manager said he was selling it for that price because of the car shortage. More

This was a seamless transition from my Kia Soul to the Kia K-5. This location will definitely keep my business. Thanks Kelvin and all the other staff members to make my purchase happen. Kia K-5. This location will definitely keep my business. Thanks Kelvin and all the other staff members to make my purchase happen. More

I wish I could give them more than five stars. They made the car buying experience a pleasure. I would recommend them to anyone who wants a good car and exceptional customer service. Kelvin turned a chore i the car buying experience a pleasure. I would recommend them to anyone who wants a good car and exceptional customer service. Kelvin turned a chore into a really good day! More

Kia of Lagrange and Kelvin Thornton are amazing! I never would have imagined owning a brand new car without them! They worked hard and did everything they could to help! would have imagined owning a brand new car without them! They worked hard and did everything they could to help! More

Man I love my Kia Soul and I am so glad that kelvin Thornton could help me out thank you so much... thank you so much Jana cash and if anyone needs a car I will send them your way!!!!! Thornton could help me out thank you so much... thank you so much Jana cash and if anyone needs a car I will send them your way!!!!! More

I have bought 4 cars at Kia of LaGrange. I always look forward to my visits there. Everyone is so helpful from the time I walk in the door until I drive out. forward to my visits there. Everyone is so helpful from the time I walk in the door until I drive out. More

Five Stars! Three cars bought in two and half weeks! The team at Kia of Lagrange is above and beyond any car dealer I have dealt with in the past. From the leadership team to the team detailing the vehic The team at Kia of Lagrange is above and beyond any car dealer I have dealt with in the past. From the leadership team to the team detailing the vehicle for delivery they go above and beyond. But there is certainly one individual that stands out above the rest but still considers himself "just part of the team". Eric is one of the most hardworking individuals I have met, but he is hardworking with a true sense of pride and honesty! Because of these traits, our family purchased three cars from him in two and half weeks. Each deal he made it seem like it was his only one, from the initial communication to handing over the keys after finance. I can not say enough about the experience! More