Kia of Lansing - Service Center

Excessive wait time, even with an appointment. 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was not provided. More

Very clean, responsive with great lobby accommodations. No waiting for appointment check in. Work done correctly in the estimated time. No waiting for appointment check in. Work done correctly in the estimated time. More

The Service Department was helpful and got the work done to our satisfaction. Ray was helpful and helpful throughout the process. Unfortunately, the price I signed my name to move forward with repairs o to our satisfaction. Ray was helpful and helpful throughout the process. Unfortunately, the price I signed my name to move forward with repairs on the app was dramatically different then the actual price of the repair. Nearly 30% higher than what I signed off on. Very disappointed! More

Service associate was incredibly nice. Recalls were completed extremely fast, so I was able to get my car back quickly. Recalls were completed extremely fast, so I was able to get my car back quickly. More

Ray was great to work with. He was very patient and understanding for my situation. He was very patient and understanding for my situation. More

I have a good experience at kia delearship. People are pretty good with the people People are pretty good with the people More

The service department is on time, friendly and thorough. The waiting room is clean and comfortable. The waiting room is clean and comfortable. More

They got the work done fast. And washed the car after. Awesome job, great staff And washed the car after. Awesome job, great staff More

I'm very happy with the service I receive at Kia. Robert went above and beyond! Very pleased!! Robert went above and beyond! Very pleased!! More

Hopefully won’t have to work with them again in the future. I will find another dealership to go to. future. I will find another dealership to go to. More