Kia of Leesburg - Service Center

Very nice clean facility. The staff is always helpful. My car is always ready we stated. The staff is always helpful. My car is always ready we stated. More

I have been with KIA since 2010. Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my vehicle in for service, I noticed many new faces and unfortunately the experience that I had was extremely stressful. Follow up with customer by service advisor DEFINITELY needs to be improved. I was told that Ryan Cross was new, so I am hoping that his customer service skills will improve. Customer communication was Literally non-Existent. Had I not made it a point to be proactive and reach out via text, as phone calls were not returned, I would not have heard anything. Which continued to be a challenge throughout the time my vehicle was there, I then felt the need to reach out to the General Manager Yohan Danino and Service Manager, Jose Toledo. These two gentleman were EXCELLENT. They both took the time to listen and HEAR my concerns. They took the time to research the issue, pick up the phone and contact their counterparts for assistance and managed to resolve issue within a 2 week period after our initial conversation. The timeframe that my brand new car was at KIA for service was from July 23, 2024 to September 10, 2024. Overall I will continue with KIA. as I have recently purchased my new car from them. I am hopeful that KIA of Leesburg will be able to keep their current Managers on staff, as well as provide educational opportunities to their service advisors on the importance of customer service as that is probably 90% of their job. Customer service and perception are key to a happy buyer/customer. Thank you for giving the opportunity to share my experience with KIA of Leesburg. More

Friendly service! Really like that they send you a short video of the inspection and everything that they are working on. Really like that they send you a short video of the inspection and everything that they are working on. More

I sat for 2 hours emy SUV was in service. I never heard from anyone the whole time. Now 6 days later, I get a notice that my auto has some suggested work that should be done. I never heard from anyone the whole time. Now 6 days later, I get a notice that my auto has some suggested work that should be done. More

Great service. Ryan Raghunauth. in the service department was super friendly and helpful. Appreciated the video that was texted to me while I waited keeping me upda Ryan Raghunauth. in the service department was super friendly and helpful. Appreciated the video that was texted to me while I waited keeping me updated on my vehicle. More

KIA of Leesburg is a great establishment! The facilty and folks are great. My buying experience with Tim was great and the service department has been 5 star. The facilty and folks are great. My buying experience with Tim was great and the service department has been 5 star. More

Service consultants Alan, Steve and Ryan all helped getting our three Telluride vehicles recall issues resolved quickly and professionally. getting our three Telluride vehicles recall issues resolved quickly and professionally. More

“Little” Ryan kept me up to date on my service needs and encouraged me to complete some a couple items. encouraged me to complete some a couple items. More

Very polite and took me right away. The service was super fast and they even gave me a video. The service was super fast and they even gave me a video. More

I waited in the Customer area while the work was performed. It was clean and it had refreshments which was very nice. performed. It was clean and it had refreshments which was very nice. More