Kia of Leesburg - Service Center

I recently purchased a 2020 Kia Sorrento EX from Bill Bryan Kia, and I am WELL pleased!! From start to finish, my Salesperson Serhan Alkan, Manager Annette, MJ in Finance, and Alan Woodyard in Service, m Bryan Kia, and I am WELL pleased!! From start to finish, my Salesperson Serhan Alkan, Manager Annette, MJ in Finance, and Alan Woodyard in Service, made my purchase experience great!! Everyone I encountered there at Bill Bryan Kia, were nice and friendly!! I HIGHLY RECOMMEND this dealership!! When you go to buy a car, ask for Serhan, and when you go for service, ask for Alan - these two I know because I have dealt with them a lot. But the others there are capable of helping you too!! More

Bill Bryan KIA, 9039 US Hwy 441, Leesburg, FL 34788, has been the sole provider of maintenance for my 2014 Kia Sorento since we moved to Florida in 2014. On August 13, 2020 I brought my 2014 Kia Sorento in been the sole provider of maintenance for my 2014 Kia Sorento since we moved to Florida in 2014. On August 13, 2020 I brought my 2014 Kia Sorento into Bill Bryan KIA, Leesburg for general service and repair of hoses leading from my window washer pump to my front window wiper blades. I have worked on my pump and hoses two times, first to clean the filter and a second time because I thought the filter was clogged again. . On the second try I noticed that my hoses to the wiper blades had been cut. I attempted to repair the cuts myself but could not. Inspecting the assembly did not reveal any other issues. When I brought my car in for my 12 PM appointment on August 13, 2020, I told the attendant of my issue with the window washer hoses. One half hour later my service advisor, Jessica Keller, came and told me that the motor/hose assembly had to be replaced. I told her that only the hoses were damaged. She then told me that the motor and hose assembly were a single unit and all had to be replaced. I had my doubts but felt your folks knew their Kias and did not question what I thought was incorrect information. When I returned home I checked the YOUTUBE video I used as a reference for my repair work and saw that I was correct, the hoses were not permanently attached to the motor. I also saw on my invoice that I was charged for both the motor and 1 roll of washer hose. I immediately called at 4 PM on August 13, 2020, spoke to the Service Manager, Corey Brodeur, and explained my concern. He told me that perhaps the technician, Jonathan Santiago, saw that the nipples on the motor were damaged. I told Corey this was not true as I checked that out less than 6 month ago when I inspected the pump. There were no leaks at the pump hose connections and the nipples looked and felt solid. Corey committed that he would check on this and get back to me in 20 minutes. As of now, August 17, 2020, I still have not heard from him. This is not the first incident of this nature that I have experienced at your dealership. In 2018 your Service Adviser informed me that my battery needed to be replaced. A red flag popped up as I had just replaced the battery within 6 months. I declined and immediately took my Kia to the location where I had purchased the battery. I told them what I was told at the dealer, they checked the battery and it checked out perfect. That battery is still in my vehicle. There was a third incidence regarding engine fluid replacement several years earlier that I dismissed at the time deferring to your technicians expertise. Now of course I am questioning that red flag also. More

Good salesman I bought a new Kia Touring Niro recently. Car was presented to me and salesperson showed me many things about this model. On occasion when I was a lit I bought a new Kia Touring Niro recently. Car was presented to me and salesperson showed me many things about this model. On occasion when I was a little confused Dave Williams was there for me More

Not happy with service dept Had maintenance done on our Soul. The oil and filter change, rotation of tires ,top off all fluids etc. When I arrived I didn’t go in right away I was Had maintenance done on our Soul. The oil and filter change, rotation of tires ,top off all fluids etc. When I arrived I didn’t go in right away I was looking at the cars. When I finally went in I noticed some employees and customers with masks on some with out. Went to waiting room, the chairs are about 2’ apart not 6’, had use men’s room , the trash bucket was over flowing. Went outside and sat on bench, my car was parked outside. I waited 15minutes no one came so I went into the building with cashier. She called a supervisor who came and said he was looking for me. Funny thing is he walked by me 2-3 times without asking my name. They also had my phone number to call my cell. I happened to look at my windshield washer fluid about 3 days later and found it low. I added a gallon of fluid. I kind of wonder what else they forgot to do. Called service dept. the service dept . Customer service rep.who answered the phone, she was argumentative as I voiced my concerns. More

They work hard to please the buyer Just went in for service and came out with a new car lease.....they were working hard to be within my budget....and they made it happen. Very pleased Just went in for service and came out with a new car lease.....they were working hard to be within my budget....and they made it happen. Very pleased with the deal ....love my new car ,,,,,, More

Let them take care of your auto I bring my car to BB Kia as the maintenance dictates but what matters is these guys genuinely care about my car. Will greets me with a smile and is re I bring my car to BB Kia as the maintenance dictates but what matters is these guys genuinely care about my car. Will greets me with a smile and is ready to tackle whatever the day brings - whether it's expected maintenance or some noise or condition I might have discovered. He and the staff take my concerns seriously and do what it takes to make things right. I trust their advice - I might decide to do some of the recommended items on the next visit but I'm confident it's not an "inflated" list. More

Will Sharman is an excellent service advisor. I always ask for him to help me with my car because he is very trustworthy. I did miss having the donuts and hot dogs while waiting. ask for him to help me with my car because he is very trustworthy. I did miss having the donuts and hot dogs while waiting. More

A wonderful and helpful experiment to repair a minor problem We heard a ping sound coming out of our front left tire. They found a broken bolt near the tire but that didn’t fix the problem. So your mechanic Henr We heard a ping sound coming out of our front left tire. They found a broken bolt near the tire but that didn’t fix the problem. So your mechanic Henry Garcia drove our car with us in it. So he could diagnosis The problem. He did a fabulous job. The problem was that a chrome cover the covers the lug nuts needed repaired . He made the needed repairs. He did a wonder customer relations job for your dealership. We. are totally satisfied with our experience thanks to him. aired. More

It is always a good experience going to Bill Bryan Kia. They have always gotten my service done very quickly. It is also good to catch up with the salesman and browse the new cars They have always gotten my service done very quickly. It is also good to catch up with the salesman and browse the new cars More

Top Notch Service I have dealt with this dealership for over 8 yrs and have always been extremely happy from the purchase of my vehicles to the quality after service th I have dealt with this dealership for over 8 yrs and have always been extremely happy from the purchase of my vehicles to the quality after service they provide. More