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2,150 Reviews of Kia of Leesburg - Service Center
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September 22, 2018
Beware of the service department I took my vehicle there to get it repaired they lied to me told me three different stories charge me an arm and a leg and the vehicle still was not fi I took my vehicle there to get it repaired they lied to me told me three different stories charge me an arm and a leg and the vehicle still was not fixed very disappointed they may sell cars but then you're going to be back for repairs and you're going to get charged an arm and a leg beware I was treated very rudely disrespectfully and threatened if I ever came back on the property I would be no trespass I did not call anyone names I did not cuss I did not raise my voice I just pointed out the fact that Leslie lied I pointed out the fact that certain things were not fixed I had to take it to another auto repair to have it repaired. After being repaired i took my receipt to show what was wrong and what was repaired correctly. They had 3 people outside with me. Popped my hood without my permission leslie had a very loud rude hateful mechanic start unbolting things i never asked for.Then he"mike"proceeeded to yell at me about his work on my car. I didn't go there for that i was trying to show leslie my work that had bren done and that's when she threatened me with the police.Rip off scam artist!They also charged me double. Don't take you car to be repaired there!!Aweful experience rude hateful workers.They couldn't even make a second key right that i paid for in advance! The Gm twisted everything around an said i needed more work done. Don't go there they'll scam n lie just to make a buck! More
by Victim
Employees Worked With
Leslie, and her the Gm. The mechanic . Everyone in the parts department
September 04, 2018
Fantastic This is our second Kia Soul from Bill Bryan dealership. Cann’t day enough about your salesmen and service department. Our salesmen Keith was great an This is our second Kia Soul from Bill Bryan dealership. Cann’t day enough about your salesmen and service department. Our salesmen Keith was great and you couldn’t ask for a better salesperson More
by Harleyjane4
Employees Worked With
Keith Fennelly
August 03, 2018
New Optima I was there for service on my 2013 Optima when I was approached by Keith of possibly upgrading. I was at 104,000.miles so I was definitely thinking o I was there for service on my 2013 Optima when I was approached by Keith of possibly upgrading. I was at 104,000.miles so I was definitely thinking of this. Since my car was going to take some time, I picked out an option test drove it to work (i don't work far and the runner was busy to get me to work in time) which was awesome for them to allow this. Well of course I am going to drive it and LOVE IT. So upon my return after 5, we completed the paperwork and was out with the old 2013 and in with the new 2018. Absolutely love it, Thank you Keith! More
by Cindy Lou
Employees Worked With
Keith Fennelly
July 27, 2018
Regular oil change and tire rotation. Alyssa Cotton took care of me right away, kept me updated on what was happening with my car and when it would be done. Then came and discussed some Alyssa Cotton took care of me right away, kept me updated on what was happening with my car and when it would be done. Then came and discussed some items that needed to be taken care of. I chose only a couple. They finished up with my car and washed it in a timely fashion. More
by 1230Oscar
Employees Worked With
Alyssa Cotton
July 22, 2018
Excellent Service I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my 2016 KIA in for service on Monday 7/16/2018, and while waiting Mr. Daniel answered several questions I had on the 2019 KIA Sorento SX V6 on the showroom floor. After a brief discussion I made the decision to lease the 2019. Mr. Daniel processed my lease in less than 3 hours which I found to be remarkable. Thanks again to Jonathan Daniel. More
by KEN2535
Employees Worked With
Eddie Pereira , Jonathan Daniel
June 28, 2018
Service Alyssa is our service advisor and always does a fantastic job. She is the greatest. She is always friendly, prompt and does not make us wait longer Alyssa is our service advisor and always does a fantastic job. She is the greatest. She is always friendly, prompt and does not make us wait longer than necessary. She does a wonderful job. More
by Linda
Employees Worked With
Richard & Randy
March 16, 2018
In for 39.95 works package Mar 15/2018 Ro6136579/1. We found Alyssa Cotton very friendly and knowledgeable in the Service department. We enjoyed her as a happy and caring Kia representative for Bill Br We found Alyssa Cotton very friendly and knowledgeable in the Service department. We enjoyed her as a happy and caring Kia representative for Bill Bryan.I’m happy to see the 39.95 works package back as added value for me as a Kia customer. More
by Customer 123
Employees Worked With
Alyssa Cotton Service Advisor
January 08, 2018
2005 Kia Sorrento Called spoke with Will in Service Dept. set up to bring my Kia in..........did plugs and wires and intake canister. Had rental for approx. a week and Called spoke with Will in Service Dept. set up to bring my Kia in..........did plugs and wires and intake canister. Had rental for approx. a week and he waived some charge's off due to other issues found on my car (legitimate-ones). Which would take some time had to order parts etc. He never waivered in what he told me was spot on and the follow thru was incredible. He never rushed in explaining anything to you and new exactly what he was talking about. He is Honestly an asset to BILL BRYAN KIA........and the managers should acknowledge him in a monetary way!! I will take my Kia only to Will and even if he worked for another dealership. EXTREMELY an HONEST PROFESSIONAL! Also wanted it noted Corey the mechanic said he would get things done for me and did! Now on to your SALES dept. where Will walked me over for I was interested on a vehicle I saw on the internet........They (managers) put me with a sales person that seemed somewhat new on the floor. As he was not aware of common things on the vehicle too much. Plus I asked if we could get price lowered, so we both walked over to manager named Gerald and I asked if I could pay a certain price and he agreed to me and the sales-person. I come back the next day with my husband for test drive and the funds agreed (cash in hand) and now the price went back up and over the internet price. I ask him what happened and he said that's the way it is.....they (dealership don't want to loose money). I remind him ( we, him & I) got approval of price amount with Manager -Gerald before I left and came back the very next day with Cash in hand. My husband looked at me like I deceived him of the price and I'm telling him my (husband) no I did not . This is making this whole experience an unhappy one. We have not bought yet still looking........I'm so sad.... We are confused on this matter....I asked the salesman today if I could talk to Gerald and he tells me he's not working today. Now I have to wait to call him tomorrow to see if he tell the sales man to give us the price he agreed on. I'm taking a lot of time off work for this too. Why would the manager say yes to the price then the sales man write up a higher price when we sit down to buy and pay cash for it? We don't understand? Until tomorrow....I will follow this review up! Hope and pray it will be all positive............:) Called and spoke with JD Awesome professional fixed it all up right away and we can pick up the car today he is getting it ready for us now. Turns out our salesman was new and needed some help to make this transaction happy and smooth. We will see J.D. in a couple of hours Bill Bryan Dealership Is Great. More
by Lorelei216
Employees Worked With
Sales Trent
July 08, 2017
Great Service I had previously given Bill Bryan Kia a low rating for some service problems I had. That is history, thanks to Service Manager Ronnie Bowen and his te I had previously given Bill Bryan Kia a low rating for some service problems I had. That is history, thanks to Service Manager Ronnie Bowen and his technicians. Ronnie went above and beyond to make sure I had a positive service experience. I am totally happy with my recent service trip and the level of professionalism afforded me by the Bill Bryan Kia staff. This dealership is now at a level of service that other dealerships only hope to achieve. I highly recommend Ronnie Bowen and his technicians for all your service needs. Kia is back in my good graces as a great vehicle backed by a first class dealership in Bill Bryan's Leesburg, FL location. More
by zenbion
Employees Worked With
Ronnie Bowen, Will and Alyssa
June 07, 2017
Service with a smile I have two Kia's and take them to this dealership for service. Over the years they have sold more and more kia's and the waiting room is getting somew I have two Kia's and take them to this dealership for service. Over the years they have sold more and more kia's and the waiting room is getting somewhat busy. They are out growing their building but that is because of outstanding sales and service. If something takes too long, they make it right in some other way. I rate this dealership at the top. More
by Harry
Employees Worked With
Service only
