Kia of Leesburg - Service Center

I was told my recall would take 1 1/2 hours. I chos to stay at the dealership until stead of being driven elsewhere because of that time given They were quite off because it took them over thre I chos to stay at the dealership until stead of being driven elsewhere because of that time given They were quite off because it took them over three. I was given a number to text with questions and they were ignored. I was called to come to the service desk for a free gift and for a free estimate on my car. Stood there for 30 minutes before I was acknowledged. There was no gift and it became a hard sell to get me to trade in my perfectly good car for a newer one. I had no intentions of trading in, but I give them credit for trying. I had nothing better to do while waiting for my car. Their waiting area is clean and they had coffee and snacks so that was very nice. More

Scheduling the appointment was terrible. I called for 3 weeks, leaving messages and no call back. I called one Saturday and was told the schedulers don't work on Saturdays. She said she I called for 3 weeks, leaving messages and no call back. I called one Saturday and was told the schedulers don't work on Saturdays. She said she would transfer me the supervisor and then she disconnected me. If i didn't have the contract with Bill Bryan for free oil changes I definitely would not have used your service. The actual service was fine. They did a good job washing my car and vacuuming it out. I hope you will greatly improve the Scheduling process. More

The tech did not reset the oil % gauge or any other gauges they needed resetting but he found time to adjust all the personal driving settings on the control panel Annoying gauges they needed resetting but he found time to adjust all the personal driving settings on the control panel Annoying More

I’ve been told my part would be ready a week ago and if I didn’t call, they wouldn’t have taken it to paint. didn’t call, they wouldn’t have taken it to paint. More

Took 2 1/2 hrs for an oil change which was 1 1/2 to long. Waiting area was not comfortable. Mario was pleasant to work with. Waiting area was not comfortable. Mario was pleasant to work with. More

I was told when I made my appointment for 9am that I would have no problem making a doctors appointment at noon. Drove 4.5 hours to get there as I was in Georgia and only staying for the day. I was late would have no problem making a doctors appointment at noon. Drove 4.5 hours to get there as I was in Georgia and only staying for the day. I was late for my appointment, because it took 2hours and 45 minutes to get my car and paperwork done. The dealership was packed with no seats, so this means you must have been double booking, which is never acceptable. This never happened under the old owners. I will not be back. I will drive to Orlando or Ocala to get the car serviced. No saying all this the service advisor was excellent and made things semi tolerable. More

They were very nice and respectful and they helped us out a lot thank you very very much when we run into a hiccup they helped us solved it thank you very much Kia a lot thank you very very much when we run into a hiccup they helped us solved it thank you very much Kia More

Terrell was excellent. Did a great job communicating the issues as well as keeping me updated on when the car would be ready. Did a great job communicating the issues as well as keeping me updated on when the car would be ready. More

Clean friendly and professional. Alan from Service department is who I ask for and keeps me well informed. Nice guy and always answers y questions to my satisfaction. Tim Liles helpe Alan from Service department is who I ask for and keeps me well informed. Nice guy and always answers y questions to my satisfaction. Tim Liles helped me with y car purchase. Kia off Leesburg is the only place I go. More

My advisor (Allen) and the cashier (I did not get her name unfortunately) were both very kind and helpful! When I entered though, the cashier was away from the desk and an older gentleman was sitting at name unfortunately) were both very kind and helpful! When I entered though, the cashier was away from the desk and an older gentleman was sitting at a table in the front going through paperwork. While I wouldn't say he was rude exactly, he was not very friendly and made me feel in the way. He asked what I was there for and then told me I needed to talk to my advisor - That was why I was there, I did not know who to speak with. Luckily my advisor came walking in a minute later to ask if I was being helped. Everything else about my visit was great, and I appreciated how low-pressure the "up-selling" was. I look forward to continuing to use Kia of Leesburg! More