Kia of Leesburg - Service Center

Always great service from Terrell. They are always very busy but he takes the time to explain everything. They are always very busy but he takes the time to explain everything. More

Service was very slow. I was there for scheduled appointment, oil change at 10:45. Waited 2 + hours for completion. I feel they were way overbooked. At first there was no a I was there for scheduled appointment, oil change at 10:45. Waited 2 + hours for completion. I feel they were way overbooked. At first there was no available seating In waiting room. Service completed satisfactorily but took much too long. More

I liked receiving the video from the mechanic. They did a good job servicing my vehicle. They did a good job servicing my vehicle. More

Waiting to see how the new management transition goes after a few visits. Things are definitely a different in service department. after a few visits. Things are definitely a different in service department. More

mario was great. he went over what was being done and kept me updated on the progress. thankyou he went over what was being done and kept me updated on the progress. thankyou More

Car has been there for 2 months. Poor communication! We weren’t even instructed in how to get a rental car until 6 weeks in. We still don’t have our car back. Poor communication! We weren’t even instructed in how to get a rental car until 6 weeks in. We still don’t have our car back. More

The work was done to acceptable standards but I had to wait over 2 hours for a minor recall software upgrade despite having an appointment because they schedule more work then they can handle. wait over 2 hours for a minor recall software upgrade despite having an appointment because they schedule more work then they can handle. More

Service manager was very nice. He explains everything. This took a little longer than I expected though. He explains everything. This took a little longer than I expected though. More

Service was done well but I waited 3 hours for an oil change and software upgrade only to find out after 3 hours, the shop ran out of my air filter and had to wait for one from the Hyundai dealership. Ne change and software upgrade only to find out after 3 hours, the shop ran out of my air filter and had to wait for one from the Hyundai dealership. Needs better communication More

Very good service. Polite and professional . Explained everything to me on report .nice waiting room Polite and professional . Explained everything to me on report .nice waiting room More