Kia of North Austin - Austin - Service Center

Service department is well maintained and efficient. Easy to get an appointment. Facility well maintained and clean, especially service department. The service manager John is accessible when necessary. Wait to get an appointment. Facility well maintained and clean, especially service department. The service manager John is accessible when necessary. Waiting area is comfortable and clean. More

Great customer service experience d over there. Service people knew what they are doing and offers you all the options that is best for you, people knew what they are doing and offers you all the options that is best for you, More

I am from Dallas. While in Austin area my car lit up a check engine light. It had be less then a month that I was at my Mesquite Southwest Kia for a check engine light. I spoke to Manny on the phone and h check engine light. It had be less then a month that I was at my Mesquite Southwest Kia for a check engine light. I spoke to Manny on the phone and he was able to get me right in that day. I was supposed to be driving back to Dallas. Come to find out there was very little oil, the funny thing was my oil light never came on and I guess they forgot to check my oil at the Mesquite Southwest Kia when it was there., a few weeks ago. More

Shawn and team are so nice and easy to work with, whether I need regular maintenance or have car problems. Thank you so much for all your help over the years!! I need regular maintenance or have car problems. Thank you so much for all your help over the years!! More

Prompt service, friendly staff, keep you informed, and clean waiting area. clean waiting area. More

Was told we had to pay $400+ out of pocket when our warranty actually covered the repairs needed. Disappointed. warranty actually covered the repairs needed. Disappointed. More

was not accommodated for anything. I spoke with multiple people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up char people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up charging almost $200 for that because i couldnt remember the name of the 6th person i had spoken with who mentioned they'd do it for free. They also were not updating me on the status of a part i ordered. I was also told they could get the part in two days then I ended up waiting almost two weeks! Unexeptable service. will not be returning to any of the kia dealerships if this is how they handle things. I was told they have been behind from being "bought out" and have received many unhappy guests, yet they did nothing to accommodate me or my needs. Treat people like humans and not dollar signs. Thanks. More

Daniel was excellent, couldn’t ask for better service, thank you thank you More

Close, Clear, Courteous, Clean, Coffee, Enthusiastic, Expressive, Informative, Keeper, Quick, Responsive, Upfront and Washed! Expressive, Informative, Keeper, Quick, Responsive, Upfront and Washed! More

We always have the best experience when we get our oil changes. We don’t have to worry about them being dishonest or making us pay for something we don’t need. We are still waiting to hear back about havi changes. We don’t have to worry about them being dishonest or making us pay for something we don’t need. We are still waiting to hear back about having our radio in the car fixed More