Kia of Orange Park - Service Center

I recently moved to the area and wanted to have a new part put on my Kia Sorento. I decided to have the work done at Kia of Orange Park and am glad I did! The service department was very professional and part put on my Kia Sorento. I decided to have the work done at Kia of Orange Park and am glad I did! The service department was very professional and efficient. I am very pleased with their workmanship. While waiting, I decided to speak with one of their salesman, Clyde Mamuscia, about possibly purchasing a new vehicle. Clyde was very knowledgeable, efficient, and attentive. I've never worked with a salesman as professional, courteous, and capable as Clyde. I will definitely return to the dealership for service and sales in the future. I HIGHLY recommend Kia of Orange Park and especially Clyde Mamuscia! More

Kia of Orange Park's service gets worse and worse everytime I visit. I have been 4 times this year and each time i've had to wait 15-20 minutes before someone will ask me what I need done, even when everytime I visit. I have been 4 times this year and each time i've had to wait 15-20 minutes before someone will ask me what I need done, even when I have a scheduled appointment! They are rude and not even eager to help get your car problems fixed. My last experience I had a screw in my tire. They didn't even look at it they just told me I needed to call the tire manufacturer to check if I had road hazard insurance and then they sent me on my way. Another time I went because it seemed like oil was burning, they checked everything (I had to pay $98 too) and said everything was fine, a week later I had a blown head gasket. After this last experience I will never go back there, horrible customer service. More

On9/4/2010 I received a phone call to bring my 2011 sorento in for recall service.A appointment was made for 9/15 am on 9/6/10.I arrived at the dealership at 8/45 for my 9/15 appointment.The sevice wri sorento in for recall service.A appointment was made for 9/15 am on 9/6/10.I arrived at the dealership at 8/45 for my 9/15 appointment.The sevice writter checked me in and said it would take 1 and a half hours.At 10/30 I looked in the parking area and saw that my car had not been put in work.When I spoke to the service writter She said to many customers had been given appointments and some mechanics were not available.I informed Mr Daniel Sullivan of the situation and got my car back and left.If this going to be service after the sale I am in big trouble.I have not received a call as of yet from Kia of orange park.Daniel Given@904/215/3348 More