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Kia of Riverdale
Riverdale, NJ
738 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 738 reviews
September 09, 2025
I was interested in a vehicle. They asked for photos of my trade. They said they would get back to me on a price for my trade. Three days of going back and forth promising they wou They asked for photos of my trade. They said they would get back to me on a price for my trade. Three days of going back and forth promising they would give me a price. The third day they complete ignored my emails. Come to find out they sold the vehicle and did not have the curtesy to inform me of this . Very unprofessional dealership and very disrespectful! More
by Really???
Employees Worked With
Christine Juban
July 09, 2025
I am very pleased with the customer service I received at this dealership. DYLAN TONIUTTI was very patient with me he even took the time out on his day off to deal with my situation. He was very professional this dealership. DYLAN TONIUTTI was very patient with me he even took the time out on his day off to deal with my situation. He was very professional and attentive throughout the entire purchasing process. Thank you so much Dylan. More
by Aisha
Employees Worked With
Dylan Toniutti
July 03, 2025
This is the worst car dealearship I have ever been to. The level of professionalism and customer respect—especially from the management team—was severely lacking. Mustafa, in particular, was rude, dismiss The level of professionalism and customer respect—especially from the management team—was severely lacking. Mustafa, in particular, was rude, dismissive and condescending. We spent hours at the dealership trying to close a deal on a vehicle, but due to insurance coordination delays and the dealership closing time, we couldn’t finalize it that evening. While we understood that they couldn’t hold the car indefinitely, the way Mustafa communicated this was unnecessarily aggressive and unprofessional. After calling ahead to confirm the car was still available, we returned only to find out that the vehicle had been made a loaner and was no longer for sale. We then spent more time looking at another car. After discussing numbers, Mustafa said, “What if I could get you to X amount?”—only to later backtrack and say, “I only said what if,” and then increased the offer. The issue wasn’t just the price change but also the attitude, total disregard for transparency and customer respect. Most concerning of all, this behavior occurred in front of the General Manager, which suggests that this level of customer service is tolerated or possibly even standard at this dealership. I don’t leave negative reviews, but the blatant disrespect and lack of accountability at this place deserve to be called out. I strongly advise anyone considering this dealership to think twice and take your business elsewhere. More
by maggyc
Employees Worked With
Mustafa Ramadan
June 07, 2025
BeWare this dealership commits fraud. I brought 2019 BMW M550i xDrive. 1st red flag the dealership promise in the contract to provide a second key. I literally had to take them to small c I brought 2019 BMW M550i xDrive. 1st red flag the dealership promise in the contract to provide a second key. I literally had to take them to small claims court to honor the contract. Then I had a mechanical issue almost a year after the purchase. Notice they charged me for a car service warranty. Which I didn't know was a fee added but I never received the policy information. When I called the service warranty I was told Kia of Riverdale canceled the policy after the contract was enforce. I called my finance company. They knew nothing about the cancelation nor did they receive the refund. Kia of Riverdale engages in fraud and deceptive practices. Of course I am having to sue them all over again. I will win and this time they are going to really pay. No one should be taken advantage, lied to, defrauded out of money. More
by Apraylor
Employees Worked With
Villarreal
May 12, 2025
This place used to be great but something has changed. Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I w Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I was told the parts were never ordered. After more investigation, I was told the parts were actually ordered, but I needed to leave the car for 1 - 1.5 days to be repaired, even though during scheduling I was told 4 hours. No loaner cars on hand so I would have been stranded and expected to walk 20+ miles home? I plan on finding another dealership to deal with. There is clearly no respect for their customers or our time. More
by lostindamuzik69
Employees Worked With
Scott Protzmann, Mustafa Ramadan, David Zaniewski, Freddy Maldonado
