Kia of Riverdale

While the deal was eventually completed, the overall process was highly unprofessional, particularly due to the salesperson, Saad. His lack of clarity, professional judgment, and common sense made the e process was highly unprofessional, particularly due to the salesperson, Saad. His lack of clarity, professional judgment, and common sense made the experience unnecessarily difficult. After purchasing a used car, I was informed the vehicle was ready for pickup. I assumed the paperwork was finalized and all agreed-upon maintenance was complete. However, while driving there, I asked more detailed questions and realized that none of the promised service work had been performed, making the trip a total waste of time. Fortunately, the sales manager acted professionally and instructed Saad to deliver the car once it was truly ready. The delivery process was equally poorly handled. Saad failed to coordinate a delivery window and instead insisted on a specific time without considering our availability. I was forced to escalate the matter to his manager once again to arrange a mutually agreeable time. Upon arrival, Saad attempted to leave immediately via Uber without allowing us to inspect the maintenance work or properly handing over the keys and documentation. When I inquired about the paperwork and the second set of keys, he simply told us to find them ourselves on the passenger seat. What made things worse was that he always fought back with excuses, which also highlighted his poor planning capabilities. What triggered me to write this one-star review is the ongoing poor communication. With our temporary plates expiring in two weeks, we began calling and emailing the dealership and asking for updates. We tried every phone number and email address we were given, yet received no response, and tomorrow, the plate will be expired. More

My wife and I leased a Telluride from Kia of Riverdale. We were very pleased with process. A big thanks to our salesperson, Stefan Tisma, who did a great job seeing that everything went smoothly and quickl We were very pleased with process. A big thanks to our salesperson, Stefan Tisma, who did a great job seeing that everything went smoothly and quickly - working out a deal, paper work, app setup, and getting us out the door with the Telluride. More

pete O'brien was awesome and Tito in finance was great. It was a pleasure dealing with the dealership. It was a pleasure dealing with the dealership. More

Kia of Riverdale has made the buying experience a breeze. Come here for a quick, easy, and painless experience; after checking out multiple vehicles from different brands we came back here twice and secured Come here for a quick, easy, and painless experience; after checking out multiple vehicles from different brands we came back here twice and secured a deal on a new telluride. Rich from finance and Stefan Tisma, our sales associate, made this buying experience awesome. Highly, highly recommend More

Had a great day, dealt with Stefan Tisma Got a great deal, very happy thank you. ! deal, very happy thank you. ! More

Advertised price is not correct, hidden fees everywhere! Your best to shop any other dealer as they are dishonest, check the better business bureau I can bet you they will have lots of complaints. I have Your best to shop any other dealer as they are dishonest, check the better business bureau I can bet you they will have lots of complaints. I have bought over 30 cars in my lifetime and first time here and last,BUYER BEWARE YOU HAVE BEEN WARNED More

We bought our first car here through Stefan Tisma. He was extremely attentive and walked us through each step. We are very picky buyers and he gave us all the best options. We felt very good at the en He was extremely attentive and walked us through each step. We are very picky buyers and he gave us all the best options. We felt very good at the end with our purchase. More

Very efficient and nice staff it was a positive experience! Ronald helped us out and he was great. experience! Ronald helped us out and he was great. More

I was interested in a vehicle. They asked for photos of my trade. They said they would get back to me on a price for my trade. Three days of going back and forth promising they wou They asked for photos of my trade. They said they would get back to me on a price for my trade. Three days of going back and forth promising they would give me a price. The third day they complete ignored my emails. Come to find out they sold the vehicle and did not have the curtesy to inform me of this . Very unprofessional dealership and very disrespectful! More

Pete obrian was amazing and helped us through the entire process. Will shop here again.. and “deokie” the finance manager was amazing. process. Will shop here again.. and “deokie” the finance manager was amazing. More