Kia of Riverdale

This place used to be great but something has changed. Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I w Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I was told the parts were never ordered. After more investigation, I was told the parts were actually ordered, but I needed to leave the car for 1 - 1.5 days to be repaired, even though during scheduling I was told 4 hours. No loaner cars on hand so I would have been stranded and expected to walk 20+ miles home? I plan on finding another dealership to deal with. There is clearly no respect for their customers or our time. More

Poor Quality Service! ! I added the photos!! I purchased a 2022 BMW 430i xDrive from the Kia dealership at Riverdale. The car was listed for $36,900, but when I went to th ! I added the photos!! I purchased a 2022 BMW 430i xDrive from the Kia dealership at Riverdale. The car was listed for $36,900, but when I went to the dealership, they added an $8,000 protection package and told me it was mandatory. I objected to this and refused to pay the extra amount. After I bought the car, they told me they would wash it. During the wash, I noticed that they had broken my original windshield. They promised to fix it and replace it with an original part. When I picked up my car from the service, I saw that they had installed a Chinese-made windshield instead of the original one. I called the dealership and pointed out that the windshield was not original and that they had promised to replace it with an original one. They denied it, claiming that they had done me a "favor" by replacing the windshield. Who would accept this? You buy a 2022 model car and find out that the windshield is not original, and this is not your fault. This has been a huge disappointment for me. I would definitely not recommend this dealership to anyone. More

I've purchased 2020 Bentley Bentayga. Great condition car, no issues so far. Great purchase experience and customer service. Great condition car, no issues so far. Great purchase experience and customer service. More

Brandon was awesome! Really friendly, knowledgeable, and professional without any sales pressure. Highly recommend him! Really friendly, knowledgeable, and professional without any sales pressure. Highly recommend him! More

Straight forward no games and worked for my business. They have a lot of nice cars They have a lot of nice cars More

Very helpful and informative! Made the experience as easy as possible. Beyond satisfied, I wouldn’t have went to any other dealership. Made the experience as easy as possible. Beyond satisfied, I wouldn’t have went to any other dealership. More

Just bought a car from these guys from Kia Riverdale. Absolutely happy with that, thank you guys for your job, love it! Brooke, you were amazing ☺️ Absolutely happy with that, thank you guys for your job, love it! Brooke, you were amazing ☺️ More

Jacob was very knowledgeable about the models we looked at. Everyone was extremely friendly. They had the best deals around and the whole process was actually enjoyable. at. Everyone was extremely friendly. They had the best deals around and the whole process was actually enjoyable. More

**Disappointing Experience – Unacceptable Wait Time** I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told th I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told the process would be quick, but I ended up waiting over **three hours** before I could finally drive off the lot. There was little communication from the staff, and every time I asked for an update, I was met with vague excuses. It felt like they were either unorganized or simply didn’t care about my time. Buying a car should be a smooth and efficient process, but this dealership clearly lacks the ability to handle their paperwork in a timely manner. If you value your time, I’d recommend looking elsewhere. More

The main lesson I’ve learned about purchasing a Kia is to never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. Kia covered it the first time when it had the issue at 9K miles and now it’s happening again. I went back to this dealership to fix it and when I explained the issue, the representative laughed and said “are you heavy on the pedal”. This was very unprofessional and the service was very disappointing. It is well known that k5 owners are having the same issues with rotors being warped. Kia needs to stop installing poor quality rotors that are prone to warping. I regret buying k5 specifically and don’t recommend this dealership. More