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Kia of Riverdale
Riverdale, NJ
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 735 reviews
July 09, 2025
I am very pleased with the customer service I received at this dealership. DYLAN TONIUTTI was very patient with me he even took the time out on his day off to deal with my situation. He was very professional this dealership. DYLAN TONIUTTI was very patient with me he even took the time out on his day off to deal with my situation. He was very professional and attentive throughout the entire purchasing process. Thank you so much Dylan. More
by Aisha
Employees Worked With
Dylan Toniutti
July 03, 2025
This is the worst car dealearship I have ever been to. The level of professionalism and customer respect—especially from the management team—was severely lacking. Mustafa, in particular, was rude, dismiss The level of professionalism and customer respect—especially from the management team—was severely lacking. Mustafa, in particular, was rude, dismissive and condescending. We spent hours at the dealership trying to close a deal on a vehicle, but due to insurance coordination delays and the dealership closing time, we couldn’t finalize it that evening. While we understood that they couldn’t hold the car indefinitely, the way Mustafa communicated this was unnecessarily aggressive and unprofessional. After calling ahead to confirm the car was still available, we returned only to find out that the vehicle had been made a loaner and was no longer for sale. We then spent more time looking at another car. After discussing numbers, Mustafa said, “What if I could get you to X amount?”—only to later backtrack and say, “I only said what if,” and then increased the offer. The issue wasn’t just the price change but also the attitude, total disregard for transparency and customer respect. Most concerning of all, this behavior occurred in front of the General Manager, which suggests that this level of customer service is tolerated or possibly even standard at this dealership. I don’t leave negative reviews, but the blatant disrespect and lack of accountability at this place deserve to be called out. I strongly advise anyone considering this dealership to think twice and take your business elsewhere. More
by maggyc
Employees Worked With
Mustafa Ramadan
June 07, 2025
BeWare this dealership commits fraud. I brought 2019 BMW M550i xDrive. 1st red flag the dealership promise in the contract to provide a second key. I literally had to take them to small c I brought 2019 BMW M550i xDrive. 1st red flag the dealership promise in the contract to provide a second key. I literally had to take them to small claims court to honor the contract. Then I had a mechanical issue almost a year after the purchase. Notice they charged me for a car service warranty. Which I didn't know was a fee added but I never received the policy information. When I called the service warranty I was told Kia of Riverdale canceled the policy after the contract was enforce. I called my finance company. They knew nothing about the cancelation nor did they receive the refund. Kia of Riverdale engages in fraud and deceptive practices. Of course I am having to sue them all over again. I will win and this time they are going to really pay. No one should be taken advantage, lied to, defrauded out of money. More
by Apraylor
Employees Worked With
Villarreal
May 12, 2025
This place used to be great but something has changed. Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I w Waited 4 hours in February just to find out they needed to order parts for my recall. Scheduled an appoint in May for the recall. After 2.5 hours I was told the parts were never ordered. After more investigation, I was told the parts were actually ordered, but I needed to leave the car for 1 - 1.5 days to be repaired, even though during scheduling I was told 4 hours. No loaner cars on hand so I would have been stranded and expected to walk 20+ miles home? I plan on finding another dealership to deal with. There is clearly no respect for their customers or our time. More
by lostindamuzik69
Employees Worked With
Scott Protzmann, Mustafa Ramadan, David Zaniewski, Freddy Maldonado
May 02, 2025
Poor Quality Service! ! I added the photos!! I purchased a 2022 BMW 430i xDrive from the Kia dealership at Riverdale. The car was listed for $36,900, but when I went to th ! I added the photos!! I purchased a 2022 BMW 430i xDrive from the Kia dealership at Riverdale. The car was listed for $36,900, but when I went to the dealership, they added an $8,000 protection package and told me it was mandatory. I objected to this and refused to pay the extra amount. After I bought the car, they told me they would wash it. During the wash, I noticed that they had broken my original windshield. They promised to fix it and replace it with an original part. When I picked up my car from the service, I saw that they had installed a Chinese-made windshield instead of the original one. I called the dealership and pointed out that the windshield was not original and that they had promised to replace it with an original one. They denied it, claiming that they had done me a "favor" by replacing the windshield. Who would accept this? You buy a 2022 model car and find out that the windshield is not original, and this is not your fault. This has been a huge disappointment for me. I would definitely not recommend this dealership to anyone. More
by melihatakan
Employees Worked With
Jorge Leiva, Mustafa Ramadan, David Zaniewski
