Kia of Riverdale

Sergio is a wonderful salesman at Route 23. He helped me and My girlfriend out purchasing our new car with absolutely no hassles. He took his time giving us what we needed as we came in with a bunch of ques and My girlfriend out purchasing our new car with absolutely no hassles. He took his time giving us what we needed as we came in with a bunch of questions. More

Bought my Kia Soul from them and it was as painless an experience as I have ever had in buying a new vehicle. Continued to service my vehicle through them experience as I have ever had in buying a new vehicle. Continued to service my vehicle through them More

Just bought a 2018 Kia Sportage for our daughter here. The sales staff was great, financing was a breeze, and the service department always knows how to address any issue we have. Very friendly. Highly The sales staff was great, financing was a breeze, and the service department always knows how to address any issue we have. Very friendly. Highly recommended More

This place has a heart. I'm an impulsive person who has specific ideas yet also quite indecisive. Stephen was very patient, guiding me through the different options, answering a million questions, and goin specific ideas yet also quite indecisive. Stephen was very patient, guiding me through the different options, answering a million questions, and going above and beyond. I highly recommend this place to anyone who asks about where to purchase Kia. Customer service is beyond excellent! More

Big thanks to Sergio for helping me choose the car and Troy for getting me financed in no time! Now I drive a brand new Kia and I’m just very happy with it. Thanks again! Troy for getting me financed in no time! Now I drive a brand new Kia and I’m just very happy with it. Thanks again! More

Worst experience ever!!!!! Very dishonest!!!!!I wouldn’t Worst experience ever!!!!! Very dishonest!!!!! I wouldn’t recommend buying a car from them. A bunch of scammers! Was lied to cheated and deceived bu Worst experience ever!!!!! Very dishonest!!!!! I wouldn’t recommend buying a car from them. A bunch of scammers! Was lied to cheated and deceived buy three employees Including the manager of Route 23 Kia. Two employees were rude. They agree to a price then when I came back they said they didn’t know what I was talking about. Added all extra ridiculous fees. Did not tell me they were taking the car mats. Finally agreed to the a price then when I was billed the money was not deducted. Bill is impossible to read. The original price of the car before taxes is not even included in the bill and there is no breakdown of all these ridiculous fees. Almost $6000 in taxes and fees. I felt like they were playing three card Monty with me the old switcheroo. I wanted to think about the price they offered me first The sales rep Threatening me saying I’ll pull the deal right now. I told the manager I was gonna leave a bad review he said he doesn’t care we still do business. There was no option to give zero stars otherwise I wouldn’t even give them one star More

I had the best experience with Alexis at route 23 kia! He made buying a car easy and hassle-free. He was kind and patient!! I was hesitant about the purchase, but Alexis was personable and fun to do business made buying a car easy and hassle-free. He was kind and patient!! I was hesitant about the purchase, but Alexis was personable and fun to do business with. He really cares about the customer. More

Awful, rude, dishonest, lies wow! shopping for a car isn't that much fun. it's made worse when you come here. classic bait and switch with prices. they advertise a price but they wow! shopping for a car isn't that much fun. it's made worse when you come here. classic bait and switch with prices. they advertise a price but they jack up the price with made up fees and imply that there are discounts included in the advertised price that you don't qualify for... then they act like they're doing you a favor if they take it off. Anyway, they weren't even willing to negotiate with me on a car which was fine because they were scamming anyway. I went to another dealer and got a great deal on a better car. Maybe I should thank them for being such lowlifes and driving me elsewhere? Anyway, save your time for a good dealer because Rt 23 Kia is not. More

False advertisement I went to this dealership on Saturday July 25th. I test drove a Kia Optima. The sticker price on the car was $12,999. I told the salesperson I was wil I went to this dealership on Saturday July 25th. I test drove a Kia Optima. The sticker price on the car was $12,999. I told the salesperson I was willing to talk numbers and make a deal. He said, well the internet price is $14, 865. I said well the car says $12,999. He said well I have to use the internet price. I asked for the manager to come over. The manager came over and seemed like he did not feel like being bothered. I told him I am ready to make a deal today but I want to work from the price advertised on the car which is $12,999. He, with a straight face, said that's not the price. I said well that's the price on the car.(FYI, I STILL have the pics of the price on the car) He said the internet price is the price. He then said that he has someone coming on Monday to correct the price. First of all, if the paper taped inside the car is INCORRECT, why would you LEAVE IT IN THE CAR? Take it out of the car. I will not do business with this Kia. I can get the name of the rep and Mgr. More

Don't go here unless you enjoy dishonesty and being scammed TL;DR Kia Route23 bait and switches us on car after telling them we only want one off-brand vehicle on their website after telling them we're 43 mi aw TL;DR Kia Route23 bait and switches us on car after telling them we only want one off-brand vehicle on their website after telling them we're 43 mi away and willing to driver there right now if they have it. My wife and are were in the market for a used 2016/17 Mazda CX-5, ideally in white with light interior. We were having a rough go with finding what we wanted and had just left a Mazda dealership in NY empty handed. We had taken off from work that day specifically to source this car. In our research, there was one seemingly ideal option but was waaay out of the way. Something about it triggered my spidey sense. However, we call Route 23 Kia and speak to Ashlee. We tell her we're only looking for this particular car we saw on their website, we're 43 miles away, and can she confirm they have THIS specific car still on the lot because we'll drive there right now. We're asking buying questions and Ashlee confirms that it absolutely is there and available. Great! Ashlee totally made me feel better and sounded very down to earth and a straight shooter. She tells us to come in, ask for her, she's usually there til blah, blah today. We punch the dealer into the GPS, make a u-turn, and head straight there before it gets too late to get something done. Over an hour later we arrive, masked up, gloves, sanitizer, ready to go. "Hi, we're here to see Ashlee. We spoke an hour ago." "Let me see if Ashlee is here." 30 seconds later... "Ashlee isn't here but {random name I can't remember} can help you." "Huh, that's weird. Ok, we are very specifically looking for the xyz car with this stock # and VIN ending in xyz." "Let me check, O, we sold that car an hour ago but we have a 2017." I look around and the place is essentially empty. One customer talking to someone which is unlike all the dealers we went to that day or throughout our buying process. "Wait how is that possible? An hour ago ago you're telling me? Someone was in the process of buying the car with one of your reps while we were talking to Ashlee?" "yeah, mmm actually we sold it a day ago" I look over and a car pulls up being driven by someone at the dealer, it's their 2017 CX-5 for way more than what we were looking at. What a coincidence! They ask us if we want to take a look we say absolutely not. And, then the story changes again that the car was sold 3 days ago. We walk out. Do not bother at all with Route 23 Kia. They are unethical, scammers, and it's very clear why they have a BBB rating of F. AVOID! More