Kia of Riverdale

Turned around somewhere in November 2019 with new ownership. The sales manager is fantastic. I have a 2013 Kia Optima EX that I LOVE. My only key fob broke, and batteries wasn’t fixing it. They helpe ownership. The sales manager is fantastic. I have a 2013 Kia Optima EX that I LOVE. My only key fob broke, and batteries wasn’t fixing it. They helped me get a new working fob, and gave excellent customer service! Highly recommend! More

Anyone looking to buy or lease a car, DO NOT go to Route 23 Kia. They lie, cheat and steal your money. I worked out a deal, that they would pay the remaining lease payments on my Explorer, the over mileage 23 Kia. They lie, cheat and steal your money. I worked out a deal, that they would pay the remaining lease payments on my Explorer, the over mileage along with dropping it off at the dealer. As I was finalizing the deal, the they informed me the car was not for sale and that it was a customized car for the owner’s son. (That car had just about everything, leather seats, winter package, etc.). Instead they brought out a car that basically was only the same color. This car had heated seats, but nothing else. I was hesitant in agreeing, but figured that they would offer me a better deal. Sure enough, when I came back in I was handed some BS that was presented as they were doing me a favor, but in reality they pulled a fast one reversing the deal we had just made. I will give her credit as she can fast talk you into thinking you are actually making out in the deal only to find out that you are actually paying more. By the time I walked out and had a chance to review everything, I found that the paperwork was wrong. They listed the mileage at 7, but the actual mileage was 40 and that the agreed monthly payment was actually more than what was agreed upon. They hid this so well, that when I was signing the documents it wasn't even in sight. As I had purchased the car on a Saturday, I called that Monday to discuss the errors. NO call back! I then emailed the woman who sold me the car and she responded that they would issue me a refund check for the difference in mileage. I explained that I didn't want a refund, I just wanted the paperwork corrected for the mileage and monthly payments. Again NO response. I followed up with an email to the receptionist, which finally got me a callback. The call was useless as it was disconnected and I could not reach anyone at the dealership when I called back. At that time, another message was left with NO return call. After posting a review on their website, the owner contacted me requesting that I speak to the sales manager to rectify the issue and how they want their customers to be 100% satisfied. Today, almost a month later I spoke with not one, but two sales managers. I was told by the top sales manager, that he wasn't even going to offer me anything. At that time I'm reminded him that the owner contacted me to discuss how to fix the issues. He then offered to give me free service for the life of the lease ($600 value). Needless to say, I did not accept that and left. More

Dishonest about price A car was listed for $6499, but Dishonest about price A car was listed for $6499, but when I called them to make appointment they increased the price to $12000. Sales person was Dishonest about price A car was listed for $6499, but when I called them to make appointment they increased the price to $12000. Sales person was very rude More

Best experience buying a car I had the best experience at route 23 kia! They made buying a car easy and hassle-free. Everyone is so kind and patient!! I was hesitant about going t I had the best experience at route 23 kia! They made buying a car easy and hassle-free. Everyone is so kind and patient!! I was hesitant about going to the dealership during COVID-19 but they take all the proper precautions to make sure everyone is safe. You can tell the staff really cares about there customers. More

Don't Often Write Reviews But These Guys Earned It Tremendous experience start to finish. Pricing right there on the website. Closed out the deal quickly after a test drive of the new and amazing K Tremendous experience start to finish. Pricing right there on the website. Closed out the deal quickly after a test drive of the new and amazing Kia Seltos. Couldn't be happier. Honestly the best car buying experience I have had in decades. The meeting with the Finance guy took roughly 6 minutes. If you are a smart consumer and you know what you want, these folks are top notch. Will absolutely do business with these guys again. Special thanks to Rich Rodriguez for his help today. More

Awful dealership to deal with. In this COVID-19 era, an appointment was made for me with a salesperson and I traveled 40 miles to the dealership. Arrived on time and no one was available to converse with r appointment was made for me with a salesperson and I traveled 40 miles to the dealership. Arrived on time and no one was available to converse with re a lease on a vehicle. Then someone 10 minutes later comes out and tells me my car was sold to another. Since I had not yet discussed a specific vehicle prior, I realized what a scam dealership this is. Got in my vehicle and drove off after being called "rude" by one of their salespeople for ignoring his plea to stay in place. I only do business with honest staff and dealers. This unfortunately isn't such a dealership! More

I never leave 1 star reviews but Ashley bent over backwards to deserve it. She was very rude to me twice over the phone. I told her via email and later on the phone that I’m calling from 400 miles aw backwards to deserve it. She was very rude to me twice over the phone. I told her via email and later on the phone that I’m calling from 400 miles away and would appreciate a walkthrough. She told me the first time that she will find a salesperson to give me a video walkthrough and that they are super busy, and yes she didn’t PROMISE on a legally binding paper with wax stamps that a walkthrough will be given but she said she will try to find a salesperson. No call back for at least 4 days. I called her again today and she started barking back about how short staffed they are and how POPULAR the truck is. The truck in question has been on the lot for almost a year. Has been reduced by almost $10k - that’s how “popular” it is. I can count on one finger how many people are interested in the truck right now. She had the audacity to tell me - despite me telling to be calm - to go buy a truck in Virginia and that she’s not “going to bend over backwards for someone who might not even buy the truck”. I understand everyone is stressed out, but it’s pretty much standard practice during covid-19 to do virtual walkthroughs NATIONWIDE! You’re not bending over backwards Ashley but if you spent a little time being nicer, people might just buy your cars! God Bless you and hope your stress levels go down. I’m happy to recommend a few doctors and some sales courses near you. More

Worst dealership ever! They lie to you. Give you quotes and then lie about what they said even when you have it in writing. Sales people are horrible and cant even do basic math. You would think in these and then lie about what they said even when you have it in writing. Sales people are horrible and cant even do basic math. You would think in these times they would have it more together but same old sub par business they have always been. I dont know why we even wasted our time going there again. Will never go back there! More

Dishonest cover up After waiting 5 hours for my vehicle to be repaired my vehicle was accidentally damaged by another vehicle during the time of service. After being tol After waiting 5 hours for my vehicle to be repaired my vehicle was accidentally damaged by another vehicle during the time of service. After being told that it was caused from a shopping cart their story changed and attempted to provide me with false information by cutting 2 and a half hours of video footage from a cell phone. The purpose of the video is for authority to view NOT ME. Have someone else with proper authority view the continuous 5 hour video of service and then tell me if my vehicle was damaged there at the time to witness the cover up! When does your car dealership ask for your money one hour in advance after being a customer for 6 years and be asked if my check was going to bounce or not? In fact the incident where I lambasted the clowns should be on video as well when they expected me to watch the same 5 hour experience from a cell phone I already had 3 days prior....just watch the video and you tell me if my vehicle was damaged there or not. More