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Kia of Riverdale

Riverdale, NJ

Overview
Reviews
Vehicles
4.3
729 Reviews
Call Dealership (973) 453-9615

1 Windbeam Rd

Riverdale, NJ

07457

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Showing 729 reviews

March 18, 2020

Recently purchased the 2021 Kia Seltos! My experience from start to finish took maybe 2 hrs if that! Kamille is Amazing! Walked me through it all! No pushy sales! Awesome!!! Was able to test drive the ve More

by Srjonesy
Recommend Dealer
Yes
Employees Worked With
Kamille Gutierrez
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Mar 18, 2020 -

Kia of Riverdale responded

Thank you for posting your recent positive review regarding the excellent sales experience you had at our dealership! We appreciate the feedback and are extremely happy that your visit was so positive. Our corporate philosophy is dedicated to providing 100% customer satisfaction, and it makes us proud that Kamille made your new vehicle purchase visit so memorable and gratifying. Kamille value's all of her customer's time and constantly goes over and beyond what is asked of her to ensure every customer has the same positive experience. Thanks again for sharing and we look forward to seeing you again soon!

March 15, 2020

Great Experience with Rosa Rojas Had a wonderful, fast and easy experience. Rosa worked really hard to get me at my target monthly payment. Experience was incredibly fast and easy. No More

by fragale1556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rojas
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Mar 15, 2020 -

Kia of Riverdale responded

Thank you for sharing your experience here at Route 23 Kia. Our primary goal is to provide 100% customer satisfaction and we are proud to see that your had such a positive experience with your sales associate Rosa, who not only has the same philosophy, but goes over and beyond what is asked of her to ensure every customer receives the same treatment. Thanks again for sharing your experience and we wish you all the best with your new vehicle. Good luck and we hope to see you soon

Mar 17, 2020 -

Kia of Riverdale responded

Thank you for sharing your experience here at Route 23 Kia. Our primary goal is to provide 100% customer satisfaction and we are proud to see that your had such a positive experience with your sales associate Rosa, who not only has the same philosophy, but goes over and beyond what is asked of her to ensure every customer receives the same treatment. Thanks again for sharing your experience and we wish you all the best with your new vehicle. Good luck and we hope to see you soon

March 14, 2020

Treat customers terribly!!!! Called me a “child” and that they were “done with my xxxxxxxx” as other employees laughed and clapped!!!! I was demoralized and disrespected!!!! I will never buy a kia ever again More

by hanrahans93
Recommend Dealer
No
Employees Worked With
Rosa Rojas
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Mar 14, 2020 -

Kia of Riverdale responded

We apologize you feel you were treated in a disrespectful manner, the conversation you overheard is not a reflection of our dealership nor is it on the Kia brand. There were multiple conversation going on at the same time your sales associate, Rosa, was at our sales manager's desk, and what they were laughing and applauding about was the fact that another employee found out that his wife was pregnant. No one was laughing at you nor did anyone call you a child. We apologize if you feel you were mistreated and are under the assumption that anyone of our staff members were talking about you in a negative manner, but we believe you misheard a a different conversation. We would also like to discuss your concerns regarding your recent visit in further detail with you, so please please call us at 973-839-9600 and a member of our management team will review everything with you. Again we are sorry and look forward to hearing from you soon.

Mar 14, 2020 -

Kia of Riverdale responded

We apologize you feel you were treated in a disrespectful manner, the conversation you overheard is not a reflection of our dealership nor is it on the Kia brand. There were multiple conversation going on at the same time your sales associate, Rosa, was at our sales manager's desk, and what they were laughing and applauding about was the fact that another employee found out that his wife was pregnant. No one was laughing at you nor did anyone call you a child. We apologize if you feel you were mistreated and are under the assumption that anyone of our staff members were talking about you in a negative manner, but we believe you misheard a a different conversation. We would also like to discuss your concerns regarding your recent visit in further detail with you, so please please call us at 973-839-9600 and a member of our management team will review everything with you. Again we are sorry and look forward to hearing from you soon.

March 14, 2020

***SCAMMER!! BEWARE***Went to this dealer saw a 2017 ***SCAMMER!! BEWARE*** Went to this dealer saw a 2017 Ford Explorer online for $22,419. Get there the sales manager says that the price online is o More

by Jey
Recommend Dealer
No
Employees Worked With
Sergio Ramirez Sales Manager
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Mar 14, 2020 -

Kia of Riverdale responded

Jey, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. The vehicle buying process is cumbersome and can at times be confusing. We are 100% transparent with our online vehicle pricing, however there are additional factors that effect the final vehicle price, such as state sales tax, motor vehicle registration and if you are financing the vehicle the bank charges a lender fee upfront. At the time of sale, we are required by law to collect these fees from the customer and pay the state of New Jersey and financial institution on your behalf. These additional costs are not included in any online advertisement, and once added, the final cost of the vehicle is effected. We disclose all of the additional costs when purchasing a pre-owned vehicle on every used car page on our website so there are no surprises, but unfortunately they are required by the state of NJ and are the responsibility of the customer. We were also running a special promotion this Saturday, where any customer who came in on their own, and not from any online or offline advertisement, received an additional $500 off the purchase price of any vehicle we have in stock. So we further discounted every new and pre-owned vehicle in our inventory by an additional $500. We would like to learn more about your visit and provide you with a detailed breakout of all fees and taxes associated with a pre-owned vehicle purchase, so please contact us at 973-839-9600 us at your convenience. We look forward to working with you on this soon. - Route 23 Kia Team

Mar 14, 2020 -

Jey responded

Another false statement!!! I called a few dealers with online pricing and questioned them. And their answer was “ONLINE PRICE IS SALE PRICE” if a different price is stated at the dealer it is considered “FALSE ADVERTISEMENT “ A family member just purchased a car from a Honda dealer showed the price online and was honored with the online pricing! This dealer is a big SCAM! Please DON’T BE FOOLED!

Mar 15, 2020 -

Kia of Riverdale responded

Jey, We apologize if you feel you had a bad experience here at Route 23 Kia, and that you feel the original price of the vehicle you were interested in was different from the final price. As we mentioned earlier there are multiple fees and taxes that are not included in the advertised price of the vehicle and are required by law to be collected by the dealership at the time of sale. These additional costs are then paid on your behalf by the dealership to the state of New Jersey. We are 100% transparent with our advertised prices and we apologize that you did not know these fees were not included in the advertised price, but these fees are disclosed on every used vehicle page on our website so customers know what else is required. This adverting practice is common by not only dealerships but by all major retailers such as Amazon, who only advertises the price of the product a customer will pay for the product and anything additional such as sales tax and shipping is extra and must be paid up front, in order for you to receive your purchase. You always have the option of not paying these fees to the dealership and paying them personally, however you would not be able to take the car off the lot or register it without them being paid in full at motor vehicle agency. We provide you with the option of including them in on your monthly payment so you don’t have to come out of pocket with any additional money. Again we are sorry for the misunderstanding, and we would like the opportunity to speak with you in further detail, so please contact us at 973-839-9600 at your convenience. Thanks and we look forward to hearing from you soon.

March 13, 2020

He was friendly and helpful. I wanted to buy from him only. I did buy a car yesterday Forte upgraded with his patience and diligence. Keep him! More

by jbarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deriam was my sales person. He was friendly and helpful.
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Mar 13, 2020 -

Kia of Riverdale responded

Thank you for posting your positive experience. Every employee of Route 23 Kia is dedicated to providing 100% customer satisfaction, and Deriam is a true testament to our corporate philosophy and constantly goes over and beyond what is asked and required of him to ensure every customer who comes to our dealership receives the same treatment and is in and out of the dealership as fast as possible. Congratulations on your new vehicle purchase and thank you for sharing. We look forward to seeing you again soon!

March 04, 2020

service experience My first visit for service on my new sorento. Jorge was pleasant and efficient getting costumers checked in and vehicles started on required work. Se More

by JLBonelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Leiva
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Mar 04, 2020 -

Kia of Riverdale responded

Thank you for sharing your positive experience that you had here at the Route 23 Kia service department. Our primary goal is to provide the highest level of customer care possible, and we are extremely proud to have Jorge working here, who consistently delivers on our goals. Thanks again for sharing and we look forward to seeing you again soon.

Mar 05, 2020 -

Kia of Riverdale responded

Thank you for sharing your positive experience you had here at Route 23 Kia. We hold all of our employees accountable for providing the highest level of customer care possible, and your experience demonstrates that every employee here at our dealership ensures that every customer experiences the same level of customer service. Thank you for sharing and we look forward to seeing you soon.

January 31, 2020

It was a pleasure working with Kamille! She was extremely professional and gave me a great deal on a 2020 Kia Telluride. I'll be back once my son is old enough to drive! More

by sixstrings981
Recommend Dealer
Yes
Employees Worked With
Kamille Gutierrez
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Feb 03, 2020 -

Kia of Riverdale responded

We are pleased to hear that you had an excellent experience with Kamille and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. - Route 23 Kia Team

January 31, 2020

I had the pleasure in having Kamille patiently and professionally guide me through the process of purchasing a vehicle for my family. She provided me with vehicle knowledge as well as accommodations I More

by Gemi112
Recommend Dealer
Yes
Employees Worked With
Kamille Gutierrez
Report | Print
Feb 03, 2020 -

Kia of Riverdale responded

We cannot thank you enough for your wonderful review of Route 23 Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! - Route 23 Kia Team

January 30, 2020

Great dealer! Should be 10 Stars!!Kamille was very Great dealer! Should be 10 Stars!! Kamille was very patient with me since I took an inordinate amount of time to make up my mind. She walked me th More

by Sofie928
Recommend Dealer
Yes
Employees Worked With
Kamille Gutierrez
Report | Print
Feb 03, 2020 -

Kia of Riverdale responded

Thank you for the excellent review! It is great to know that Kamille was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. - Route 23 Kia Team

January 04, 2020

Fantastic Finance Manager I am so happy with my purchase and received a fantastic deal. The finance manager Mo was very helpful and took the time to explain everything step by More

by sabrina201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morad Falah
Report | Print
Jan 09, 2020 -

Kia of Riverdale responded

We cannot thank you enough for your wonderful review of Route 23 Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! - Route 23 Kia Team

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