Kia of Riverdale

Petty scam We purchased a used Soul from this dealer. Paid in full in cash with minimal sales involvement. When the transaction was complete we were handed the k We purchased a used Soul from this dealer. Paid in full in cash with minimal sales involvement. When the transaction was complete we were handed the key to the vehicle. As it was only on e key we were surprised but assured by the salesman we "could have a spare key made anywhere". Having checked with establishments that make keys we found out a key can actually only be gotten from a dealer. We then got a call telling us our plates and title were ready for pick up. We traveled back to the dealer and asked why we were told we could have a key "made anywhere" when that was not the case. They told us that was a simple error but for $90.00 they would be glad to provide one. I have never had to pay for a second key from any dealer when buying a car. I relayed this to the sales help who immediately summoned the parts manager. He took up a threatening pose and told us we could pay him $90 or "go have the key made anywhere". I told him that was misleading, at which point he declared "the conversation over" and walked off. The dealer manager finally got involved at this point, restating that the "key anywhere" was a simple mistake, that for $90 he would give us a second key, and that he reprimanded his salesman. I guess having completed the $13,000 sale he was could not fathom that maybe he could just accept the loss of $90 retail in order to have a smooth sale with happy customers. I can not imagine the treatment anyone who goes here for service gets. More

Excellent Experience My husband and I were very pleased with the process of leasing a car with Emily. She is professional, honest, and trustworthy and helpful. We would re My husband and I were very pleased with the process of leasing a car with Emily. She is professional, honest, and trustworthy and helpful. We would recommend her to others. More

Exceptional service, beyond my expectations. The sales person Emily Cummings and Eddie Ramirez answered all of my questions accurately and explained everything in detail. I went with my son for s The sales person Emily Cummings and Eddie Ramirez answered all of my questions accurately and explained everything in detail. I went with my son for support and the intent of getting one car, but after the staff finished with us we both drove home with brand new cars that we could both afford. Emily was very pleasant, polite and professional. I enjoyed the great customer service that was provided. More

Exelent I lease car from Kia and Emily was so wonderful. Very understanding, helpful, listening what I want. Very fast acting . I had my car very quick. I I lease car from Kia and Emily was so wonderful. Very understanding, helpful, listening what I want. Very fast acting . I had my car very quick. I recommend her . More

Emily Cummings Emily provided outstanding customer service upon my visit to the dealership .She presented herself in a professional and courteous manner possessing d Emily provided outstanding customer service upon my visit to the dealership .She presented herself in a professional and courteous manner possessing detailed and excrllent product knowledge. More

QUICK AND EASY Emily helped me buy out my current lease and turn that into a finance. She was informative, quick and pleasant! Would highly recommend this dealersh Emily helped me buy out my current lease and turn that into a finance. She was informative, quick and pleasant! Would highly recommend this dealership! More

Great experience Rt 23 Kia is a great place to get a car I walked in with little expectations and walked out with a beautiful new car. Emily Cummings is the person to Rt 23 Kia is a great place to get a car I walked in with little expectations and walked out with a beautiful new car. Emily Cummings is the person to see there. More

Excellente amazing places with amazing people. The best places that you can go and buy a car that you like. with the best aptitude and trustfulness. amazing places with amazing people. The best places that you can go and buy a car that you like. with the best aptitude and trustfulness. More

Great experience Very warm, people-centered, and friendly place. They make you feel like they want you to get what you need in a car. The consultant Abdul Almer was a Very warm, people-centered, and friendly place. They make you feel like they want you to get what you need in a car. The consultant Abdul Almer was a knowledgeable consultant. He provides doable options commensurate with one’s finances. He goes the extra mile to provide needed help and guidance. He’s a true consultant! More

Great Service Fast, Courteous service. Emily was great and very pleasant. She answered all my questions, was patient throughout the transaction, and got me a great Fast, Courteous service. Emily was great and very pleasant. She answered all my questions, was patient throughout the transaction, and got me a great deal. Chris was very helpful as well. Eddie thoroughly explained all finance options and what would be the best package for me. Great Dealership More