Kia of Riverdale

Buyer Beware! I have owned or leased 5 different Kia vehicles for my family over the past 6 years. My Sorento was nearing lease end and we were over miles so I pull I have owned or leased 5 different Kia vehicles for my family over the past 6 years. My Sorento was nearing lease end and we were over miles so I pulled up a list of USAA “certified” dealers and decided to visit Route 23 Kia. We worked a pretty straightforward deal, which I've done with other dealers in the past. I was turning in the lease early so they put the payments and overage mileage into my new lease and I drove off with the new vehicle and they took the turn in. (They said they would assume payments but in looking at the “deal” it was clear to me that they just put them all in the new lease, but no matter). So overall the experience wasn’t unusual, although the sales manager asked me that if I rated my experience positively online he’d give me a free tank of gas, which I found rather skeevy. Anyway, two months later I get a bill for $4000 from Kia Motor Finance for the lease vehicle I traded in to Route 23 Kia. I called the dealer and initially they tried to say I was responsible and that my contract showed I would have to pay for the lease payments I had left plus the mileage. Of course the deal I made with the salesman included folding in both of those turn-in costs into the new lease, which again is what is commonly done. After stating that they took the vehicle from me the day of the deal and I had no intention of paying a dime, the sales manager said he would take care of it. Another two months go by, and behold, a collection notice from Kia! I called the finance company and it turns out the dealer paid for the lease payments from my old turn-in (again, I actually am paying for them in my new lease) but not the excess mileage, which totaled more than a $1,000. Livid that I would get a collection notice 4 months after driving a new vehicle off the lot for what I thought was free and clear, I called the dealer again and got the run around. Clearly, the sales manager did not want to hear from me and seemingly was always in a meeting when I called. Time went by and I called Kia’s customer relations department and they were very helpful and understanding. Eventually, after a few weeks I got a check from Kia to pay the outstanding balance and I was off the hook and my credit was unaffected. But if I did not persist, I’m certain the dealer would’ve been perfectly happy for me to have picked up their bill. Anyway, I will never “deal” with this “dealer” again. More

The worst of all. I went back because 3 years ago they treated me very well.The new management have no respect for costumers they are liars.Never again. I went back because 3 years ago they treated me very well.The new management have no respect for costumers they are liars.Never again. More

Great Service Rte 23 Kia We had to take car in for recall, took care of it in a timely manor, great service would recommend Rte 23 Kia to everyone We had to take car in for recall, took care of it in a timely manor, great service would recommend Rte 23 Kia to everyone More

A Fooled Customer I purchased through this "company" my Audi Q5. I liked the price, but never expected I will be fooled and humiliated by their staff, namely, their Fin I purchased through this "company" my Audi Q5. I liked the price, but never expected I will be fooled and humiliated by their staff, namely, their Finance Director: Jimmy Sanchez and Director: Sal. I was asked to purchase an Extended Warranty from Allstate, which cost me additional $5000. I soon realized that it is useless and in a month requested Allstate to cancel it. Allstate eventually cancelled the Warranty and I signed the cancellation with Jimmy in October with the promise of refund in a month or so. They never did a refund, but produced a check for the amount they owe to me and sent it for my eyes, I guess, as a candy over the email. I waited enough . I am filing a complaint against this company now. Please DON'T TRUST this company!!! More

Great work I enjoy dealing with John and I am very happy...Service department does very good work and car is always ready in reasonable time..Keep up the great w I enjoy dealing with John and I am very happy...Service department does very good work and car is always ready in reasonable time..Keep up the great work More

Kia Dealer Experience Friendly, professional and absolutely good experience. Overall a had no complaints and Steven was very willing to answer any questions I had. Second t Friendly, professional and absolutely good experience. Overall a had no complaints and Steven was very willing to answer any questions I had. Second time dealing with this dealer and no problems. More

Great service! Thank you John and the service department for your friendly, efficient service. We aways appreciate that you can work around our busy schedules and lo Thank you John and the service department for your friendly, efficient service. We aways appreciate that you can work around our busy schedules and love our clean Kia Soul! More

Started out terrible, but ended on a good note. Upon arrival we were immediately greeted by a salesman who was busy helping another customer. He had the sales manager Edgardo direct us to another sa Upon arrival we were immediately greeted by a salesman who was busy helping another customer. He had the sales manager Edgardo direct us to another salesman. This salesman gave us several false information statements that we did not discover until signing our paperwork. Needless to say, we were very unhappy. However, Fernando the finance man was very helpful and HONEST! I was provided with a loaner car since the car I chose was not on their lot yet. When I arrived the next day, I spoke to Fernando about how sick we were over the whole experience with the salesman. He listened to my complaints and immediately went and spoke to the general manager Sal. Sal came and spoke to me and offered me two options to make my experience with the dealership more positive. I explained that I was not looking for anything for free but felt it was important for him to know that one of the salesmen were giving false information. However, I did choose one of the options offered. The next day I received a message from Sal that my car was in and I could pick it up. Upon arrival I was greeted by Sal and he explained that Edgardo would go over the car with me. When I walked outside, Edgardo informed me that they upgraded me to a 2018 instead of a 2017. I was so surprised! Sal went above and beyond to make our experience end on such a positive note. Edgardo spent quite a bit of time with me going over the whole car and answering all my questions. More

Service for recall I was greeted promptly at my appointment time and my car was ready in less than expected time. I appreciated the quick and friendly service. I was greeted promptly at my appointment time and my car was ready in less than expected time. I appreciated the quick and friendly service. More

Was Pleased But it's expensive Pleasant personnel at this location but I just feel that it's expensive --- Had a Coupon for a discounted oil change and needed a rear windshield wip Pleasant personnel at this location but I just feel that it's expensive --- Had a Coupon for a discounted oil change and needed a rear windshield wiper and I still paid over $63.00. $27.50 for a rear windshield wiper --- really! More