Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Kia of Round Rock - Service Center

Round Rock, TX

4.8
641 Reviews
Call Service Center (737) 270-8457

641 Reviews of Kia of Round Rock - Service Center

Sort by
March 04, 2022

Everyone was helpful and professional. The car was ready when promised and the dealership was clean and well equipped. More

by Donpace44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Mar 08, 2022 -

Kia of Round Rock responded

Thanks so much for taking the time to provide our team at Kia of Round Rock with a five-star review! We appreciate your patronage and look forward to seeing you again soon.

March 04, 2022

Staff is always friendly even when crowded. My service took as long as they estimated. More

by Chrisci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Fought
Report | Print
Mar 08, 2022 -

Kia of Round Rock responded

Thanks so much for the kind words! We look forward to serving you again soon!

March 04, 2022

Matt and the whole staff were friendly and helpful the service was fast and done ontome More

by a.sheppard00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Mar 08, 2022 -

Kia of Round Rock responded

Thanks for the five stars! We appreciate your patronage at Kia of Round Rock and look forward to serving you again soon!

March 03, 2022

I'm satisfai with the service everything time I go and I like how they trata me More

by Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Recall
Report | Print
Mar 08, 2022 -

Kia of Round Rock responded

Thank you, Sylvia!

March 02, 2022

Matt Fought did an excellent job managing our service. He kept us up to date the whole time. Thanks More

by Perrykoehn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Fought
Report | Print
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the five stars and recommendation, Perry! Matthew is an asset to our team. We look forward to seeing you again soon at Kia of Round Rock.

March 02, 2022

Crooks that treat woman like they're stupid. Inflated cost to repair Kia quoted $2,800.00 and local shop charged $600.00 argued with me about how many catakytic converters are on my car. Kia sa More

by NVINETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Fought, Brandon Carlson
Report | Print
Mar 02, 2022 -

Kia of Round Rock responded

Mrs. Vinetti, We explained at great length the difference in what we quoted you for the proper professional repair of your 2014 Kia Soul versus what a non-Kia repair shop quoted you. We use original Kia parts. Some repair shops use aftermarket parts. We have found that aftermarket parts are not reliable. After you disputed the difference, we recommended that you get more information from the other repair shop to make sure they would be repairing it properly so your vehicle would operate as it should. We physically went over the vehicle operations in our repair facility to get an accurate diagnosis. We also called other local repair shops using original Kia parts, and found that we were competitively priced for this type of repair. The other repair shop has not even seen the vehicle to diagnose it properly. We waived the diagnostic fee which cost you zero money from our repair facility. We advised you that your vehicle was out of the warranty period as you were aware with over 109,000 miles. We make every reasonable effort to provide as much information to our service customers so they can make the best decision regarding their vehicle maintenance and repair. I am at a loss for what we did incorrect. Respectfully, Brandon Carlson, GM

March 01, 2022

Gran atencion por parte de Edgar, quien fue la persona a cargo de procesar mi visita para el servicio de mantenimiento de mi auto. More

by Emil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Mar 02, 2022 -

Kia of Round Rock responded

Agradecemos las cinco estrellas y esperamos volver a verte pronto en Kia of Round Rock.

March 01, 2022

Great service at reasonable price. Jaime was very helpful in getting the work requested done in a timely manner. More

by Semperfilonghorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Mace
Report | Print
Mar 02, 2022 -

Kia of Round Rock responded

Thanks so much for choosing Kia of Round Rock! We appreciate your patronage and look forward to serving you again soon!

February 28, 2022

Staff was kind, accommodating, knowledgeable, respectful of my time and the facility was clean quiet and comfortable. More

by Rita
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Fought
Report | Print
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the kind words, Rita! We appreciate you choosing Kia of Round Rock and look forward to seeing you again soon.

February 28, 2022

They were very clear with what things needed to be done to make my car safe to drive! More

by Washlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt-service dept
Report | Print
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the kind words! We appreciate you choosing Kia of Round Rock.

1
...
20
21
22
...
65