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Kia of Round Rock - Service Center

Round Rock, TX

4.8
641 Reviews

641 Reviews of Kia of Round Rock - Service Center

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February 27, 2022

Super disappointed with the work done on my car. Scared and Nervous Better work needed. More

by Super concerned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach, Matthew Fought
Mar 01, 2022 -

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to speak with you about your last visit in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

Mar 02, 2022 -

Super concerned responded

We have already spoken and you have stated that your tech’s reported that they didn’t make any unauthorized changes. I am confident that this information is incorrect. I’m in the process of collecting all of my information about my car’s history. I’m about to have my car reinspected to ensure the work was done fully and correct and that everything else I’d also fine with my car.

February 27, 2022

When I got home I noticed a piece of my car (KIA Rio)was missing (the tow hitch cover on the front bumper). This was not missing when I took it in. I went back and they denied losing the part. They only of More

by ISAACBRAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rory (Scott) Karr
Mar 01, 2022 -

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to speak with you about your last visit in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

February 25, 2022

Excellent service. Friendly atmosphere and employees. Very professional and courtesy. Will return in the future More

by jessiecarlin43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 02, 2022 -

Kia of Round Rock responded

Hi Jessie, thanks so much for the recommendation and five stars! Hope to see you again soon at Kia of Round Rock!

February 24, 2022

I know I won’t have any issues there. The service is always performed as quickly as possible. More

by tommyadair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the positive feedback, Tommy!

February 24, 2022

Always get good service here. The service department keeps you informed every step of the way on your vehicle. More

by eclare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for taking the time to leave our team a five star review! We appreciate it and hope to see you again soon at Kia of Round Rock.

February 23, 2022

Expensive, Edgar was great, some miscommunication because of how busy it was thank you crystal williams More

by cw903420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the feedback! We hope to see you again soon!

February 23, 2022

It’s a professional environment and they go out of their way to make sure you are happy with your service More

by Cherylmcdermott70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Fought
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the kind words, Cheryl! We hope to see you again soon!

February 23, 2022

This place has some of the best customer service I have ever experienced. Employees go above and beyond here. More

by Vanwaardep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department , Matthew Fought
Mar 02, 2022 -

Kia of Round Rock responded

Thanks so much for the kind words! We appreciate the recommendation and hope to see you again soon!

February 23, 2022

Loyal, cheerful, generous, knowledgeable, productive, professional, professional, skilled, focus, dedicated, dependable, approachable, observant, skillful, team player, accountable, detailed, e More

by June Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Mace, Zac Brown
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the five stars, June! We appreciate you trusting the team at Kia of Round Rock with your automotive needs and look forward to serving you again soon!

February 22, 2022

Have always gotten great service from Anthony Graves per usual. Does not mind explaining why something is being recommended. You are losing a great service rep More

by mommahav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Graves
Mar 02, 2022 -

Kia of Round Rock responded

Thanks for the five stars and positive feedback!

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