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Kia of Round Rock - Service Center

Round Rock, TX

4.8
641 Reviews

641 Reviews of Kia of Round Rock - Service Center

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September 01, 2021

This dealership is great from buying the car to the service aspect of it. They are terrific. Sean in service is wonderful. He is so friendly and his customer service is great. More

by whoabrashear44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
September 01, 2021

They are the best in costumer service to me. I never had a problem making and appointment, respond to my questions and leasing to what I have to say. More

by RUFINAB53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric,Jorgensen
Sep 27, 2021 -

Kia of Round Rock responded

Hello, our team at Kia of Round Rock is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

August 31, 2021

The employees are always friendly and willing to help. I am usually in and out fairly quickly when needing to get my car serviced. Highly recommend! More

by benito0520@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Graves
August 31, 2021

The customer service was very helpful and communicative. Gagan was really great. That said while I appreciate the help with these recall issues, I have now had to replace both the transmission and the engin More

by DHILL2586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaigan
August 31, 2021

Had a great visit, service rep was very nice and I was pleased with the time it taken to finish my car. Thanks 🙏 !!!!! Thanks Thanks More

by RMHENDERSON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
August 30, 2021

Very good service dept. prompt but does not always inspect vehicle prior to turning over to customer. At times dirty inside vehicle and has had a scratch on door More

by GANTT.TODD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Mace
August 30, 2021

After a week of my car being in the shop nothing was addressed. A complete waste of time. I offered a video showing what was wrong with my vehicle but my Service advisor declined to view it on multip More

by ISALDIVAR820
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Graves 0/5 and Gagan 1/5, Brandon Carlson
Aug 31, 2021 -

Kia of Round Rock responded

We regret to learn of your experience during your visit with our Service department. We ask that you please send us the video in an email to our Head of Service, John Scurlock at johnscurlock@lithia.com so we can review the issues you are having and hopefully resolve it. Thank you!

August 30, 2021

The main reason I wouldn’t recommend this dealership is because I could not reach anyone in the service department when I called. I left three messages in a 14 day period and no one called me back. When I More

by JAMES.P.SMITH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
James Seale, Steven Atkinson
Aug 31, 2021 -

Kia of Round Rock responded

James, we are deeply sorry to hear of this. However, we do appreciate this feedback as it will help us improve on our communication with future customers. I understand that this situation is frustrating and it is our goal to do better.

August 27, 2021

The dealership was very clean. Anthony was right in top of everything. I was glad the car wash was open and my car was returned clean. More

by CARKILL1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrystal Graven, Kelly Cameron
August 27, 2021

Updated quickly on status of car, appointment was on time and the car was ready earlier than promised, very friendly technicians and on service we deferred they provided a print out with cost breakdown so we More

by TYFREDHURLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayat Ghani, Matthew Fought, Chrystal Graven, Kelly Cameron, Ben Desjardin, Rob Gonzales, Steven Atkinson
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