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Kia of Round Rock - Service Center

Round Rock, TX

4.8
641 Reviews
Call Service Center (737) 270-8457

641 Reviews of Kia of Round Rock - Service Center

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July 11, 2021

I purchased my first car from there and I am glad I did. They are very professional and polite. They make sure you get what you need. More

by Florensa Rhaym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mateo Castrillon Restrepo, Brandon Carlson
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June 29, 2021

I've always had great service at this location. The staff are courteous and professional. More

by J Fierro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Desjardin
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June 28, 2021

This month services was not outstanding. I feel the guy did not want to explain anything he was ask. More

by LESIA_JONES2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
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June 26, 2021

Job don well in caring manner and on timely basis. More

by FINEDUDE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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June 25, 2021

FriendlyInformativeCleanHospitableKnowledgeable Friendly Informative Clean Hospitable Knowledgeable Accommodating Helpful Detailed Experience Resourceful More

by CLOWNSJOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Knox , Matthew Fought
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June 25, 2021

Everyone is very friendly and helpful. I am very satisfied with service and my advisor Jamie is always great More

by LITTLEGUBBA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie mace
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Jun 28, 2021 -

Kia of Round Rock responded

Thank you for the kind words. Jamie Mace is an integral part of our award-winning customer satisfaction rated Service team. We appreciate your business. Sincerely, Brandon Carlson General Manager Kia of Round Rock

June 25, 2021

I love the dealership the people there are great and polite..The place is always clean and neat.. More

by CLEMONSSAPRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Frazier, Steven Atkinson
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Jun 28, 2021 -

Kia of Round Rock responded

Mrs. Saprina Clemons: Thank you for the kind words. I still remember the first time you purchased a vehicle from Andi. I'm happy that Sean Knox in our Service department has been able to assist you with your vehicle maintenance. We appreciate your business. Sincerely, Brandon Carlson General Manager Kia of Round Rock

June 24, 2021

Great service provided by the service dept. Resolved my issue and the price was reasonable. Thanks again for being truth worthy and honest. More

by WADETHERESA2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaimey in the service dept
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Jun 28, 2021 -

Kia of Round Rock responded

Thank you for the kind words. Jamie Mace is an integral part of our award-winning customer satisfaction rated Service team. We appreciate your business. Sincerely, Brandon Carlson General Manager Kia of Round Rock

June 24, 2021

I feel that I was upsold on some of the products. My car was not washed as promised and no one took me to my car. Service person even had a hard time finding my car. More

by TRUDYWOLFORD
Recommend Dealer
Yes
Employees Worked With
Chrystal Graven, Kelly Cameron, Rob Gonzales
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Jun 28, 2021 -

Kia of Round Rock responded

Mrs. Trudy Wolford: Thank you for the feedback as it helps us grow and identify areas of improvement. We do ask that our service advisors go over all services to make sure your vehicle is operating at its highest performance level and the interior atmosphere of the vehicle is comfortable. We make sure our customers are given options to best suit their needs. I apologize we were unable to wash your vehicle as the car wash bay may have been down for repairs. We ask our service advisors to have the vehicle ready for our customers on the service drive or adjacent to the drive as allowed by way of available parking. I will address your concerns with our Service team immediately. Thank you for your business. Sincerely, Brandon Carlson General Manager Kia of Round Rock

June 23, 2021

Very friendly and efficient process. I thoroughly enjoy every experience I have here. Kia of Round Rock is a fantastic place for great service or a new car. More

by acslick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayat Ghani, Matthew Fought, Kelly Cameron, Brandon Carlson
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