Kia of Round Rock - Service Center

Great experience Julia with the service dept was very professional, efficient, compassionate and truly helpful when my Sorento needed major repairs. I have been very p Julia with the service dept was very professional, efficient, compassionate and truly helpful when my Sorento needed major repairs. I have been very pleased with the service received. More

Service center Jamie and the crew in the service center are awesome as always never have a problem when they work on my car. LOVE THEM SO MUCH!!! Jamie and the crew in the service center are awesome as always never have a problem when they work on my car. LOVE THEM SO MUCH!!! More

Top notch service! Excellent attention start to finish. Came in for an oil change. Service Department also checked the battery, fluids, et al and even washed my Kia So Excellent attention start to finish. Came in for an oil change. Service Department also checked the battery, fluids, et al and even washed my Kia Soul. From the moment I walked in, Julia in Service explained the process, set me up in the lounge area and was as pleased as I was that the wait time was less than anticipated. Southwest Kia has every reason to be proud of Julia's work ethic. More

Awesome Customer Service I changed dealerships to follow my Service Advisor Kassie Nix.........because she’s that good! In a time when customer service seems to take a backsea I changed dealerships to follow my Service Advisor Kassie Nix.........because she’s that good! In a time when customer service seems to take a backseat Southwest Kia Round Rock does it all right; from being greeted before you get out of your car, to being kept informed of service progress to leaving in a washed vehicle. If you want to feel like your business is appreciated and you get good value for your money Southwest Kia won’t disappoint. More

Excellent Courteous Service Every time I go in, I am always treated with respect and very efficient service. Alejandro Flores and Sean in the Service department are true assets Every time I go in, I am always treated with respect and very efficient service. Alejandro Flores and Sean in the Service department are true assets to the dealership. Alejandro is extremely knowledgeable of all the vehicles, it is impressive and Sean has the best customer service any dealership would want. More

Very satisfied with work done. When we needed major repair done, the work was done quickly and the cost was reasonable.. Shawn Knox kept us updated on the progress. We are very sati When we needed major repair done, the work was done quickly and the cost was reasonable.. Shawn Knox kept us updated on the progress. We are very satisfied with our experience. More

Quick service This is the only Kia I will go to. I’m in and out in no time and they keep me inform. Nothing is every broken or missing from my vehicle . This is a K This is the only Kia I will go to. I’m in and out in no time and they keep me inform. Nothing is every broken or missing from my vehicle . This is a Kia that can be trusted. Shawn Knox was my service adviser and couldn’t have received any better service. More

Excellent Service I was very pleased with the service I received from Sean Knox. He met me at my car outside, was efficient and got me in out of the cold quickly. My I was very pleased with the service I received from Sean Knox. He met me at my car outside, was efficient and got me in out of the cold quickly. My car was serviced and was completed on time. I would highly recommend Sean and the rest of the staff at Kia. More

Extremely Customer Oriented I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantasti I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%. More

I am a totally satisfied first time customer. Had my first visit to Southwest Kia, such nice friendly people work there. I left feeling totally confident that my car is going to be taken care of Had my first visit to Southwest Kia, such nice friendly people work there. I left feeling totally confident that my car is going to be taken care of in my new home state of Texas. Even the parts and service director John Scurlock took time out to visit and welcome me. More