Kia of San Angelo

I’ve been to the service dept at Kia of San Angelo three times now for various maintenance. Every time the experience has been professional and excellent. Robert makes sure that the service is taken care o times now for various maintenance. Every time the experience has been professional and excellent. Robert makes sure that the service is taken care of as requested and is kind to answer any questions I have. All the staff that I have encountered are kind to greet me and ask if I needed anything. I have used the comfortable waiting area a couple of times and was able to work on my laptop while my car was serviced. I will return to Kia of San Angelo for all my service needs. More

The workers at the service center are friendly and this last time I went, Robert even went above and beyond to have my car started and A/C going when I arrived to pick up and they do a nice a job cleaning last time I went, Robert even went above and beyond to have my car started and A/C going when I arrived to pick up and they do a nice a job cleaning my car each time. However, I had to go in 3 times the last couple of weeks to complete an oil change, a recall, and an issue with my warning signals I was having that they couldn’t troubleshoot so had to replace a whole part. They knew about the recall when I first scheduled, so I assumed when I went the first time I would have all 3 things addressed. All I had done was the oil change, which took an entire day (because they were troubleshooting the sound issue) I was told they had to order the part for the recall, but I had called the week before - I don’t understand why this part wasn’t already ready? Each time they said it would be done by a certain time and it was always much later. My husband works full time and I have 3 children. Taking my car in that many times for that long is not ideal. It was a bit frustrating, but in the end they got it done. I’m relieved it’s over. More

EVERY TIME I GO INTO THE KIA DEALERSHIP IT IS A GREAT EXPERIENCE EVERYONE MAKES ME FEEL LIKE I AM THE ONLY PERSON THAT NEEDS HELP THEY ARE ALWARS COURTEOUS AND MAKE SURE I UNDERSTAND WHAT IS BEING DONE T EXPERIENCE EVERYONE MAKES ME FEEL LIKE I AM THE ONLY PERSON THAT NEEDS HELP THEY ARE ALWARS COURTEOUS AND MAKE SURE I UNDERSTAND WHAT IS BEING DONE TO MY VEHICLE More

The staff was very eager to work with us on our goal which was purchasing a new vehicle which was purchasing a new vehicle More

Had a wonderful experience. ... Everyone was awesome. Sean was very knowledgeable and very helpful getting us everything we needed and wanted ... Everyone was awesome. Sean was very knowledgeable and very helpful getting us everything we needed and wanted More

Great at listening to the customer and working with you to have a satisfactory experience.. to have a satisfactory experience.. More

Service was excellent. Prices were shocking. Robert made sure my vehicle was ready as soon as was necessary. Prices were shocking. Robert made sure my vehicle was ready as soon as was necessary. More

Robert takes great care of us every time we’re there! He keeps us informed on vehicle progress and the service guys do a great job He keeps us informed on vehicle progress and the service guys do a great job More

Not at all a good experience, refused oil change service, which leaves me without a place to service my van. I was told after speaking with customers in waiting area of my experiences with KIA San Angelo, I which leaves me without a place to service my van. I was told after speaking with customers in waiting area of my experiences with KIA San Angelo, I was told to leave or the police will be called. When speaking with customers in waiting area I was told by the service manager said that I should not be speaking like that in front of children. Note that I was not cussing or raised my voice during the conversation. When leaving the ladies told me that they were sorry I had to go through what was happening. I was telling the ladies that they need to be careful of the safety features on their KIA's that they are not dependable in my opinion. The service manager then told the ladies that I was just mad that I had backed into a trailer. I had spoke with the salesman that sold me my $48,000.00 van and nothing that was promised had been given as it was over a year, which was only good the first year. I told him nothing was mentioned that their was a time limit. I wanted to state that I did not get any follow-up from the salesman, he stated he did, I said no you did not. He then stated that they record all calls to the customers. I knew that he was giving me a untruthful comment. If I am wrong I would like to hear the conversation that he said that we have had. Please note, not at ant time that anyone in the dealership asked me "What can we do to make this right" nothing at all. So I have made signs that are on my van stating the issues thru KIA San Angelo. I have had many people ask and read the signs, even driving down the road I noticed cars pacing my van to read the signs. They also stand behind the van to read the signs when park,I have had to wait twice so far when backing out for them to finish reading the sign. I know that customer service goes a long way with people, in my case it has not been pleasant. The local dealership stated that they are an independent and a franchise, so they will do as they please and refuse service. Their choice, as KIA USA will not be pleased with them not doing service or trying to please the customers. AUTO, INC. owns the franchise and I will also be contacting them about their local management and KIA USA. The signs will be remaining on my van until I have my issues resolved. I am sure that the post of my comments will be removed from their web page. More

Customer service was excellent! The process of purchasing the vehicle was little slow compared to other dealerships in the area. Overall, I had a good experience. The process of purchasing the vehicle was little slow compared to other dealerships in the area. Overall, I had a good experience. More